4. Written by Ken, on 10-08-2008 19:40
Same Proplems with
Walmart/Emerson/Funai
LCD lasted 10 months.
Here's the story.
Product Info: LCD TV
Serial #: J12728757
Do Not Purchase This LCD!!!
Or any other Emerson/Funai product.
They will not stand behind the warranty.
This LCD only lasted 10 months.
Walmart refered me to the Funai Corporation to resolve the warranty issue.
Below is the story.
Problem: I have been trying to get this issue resolved since march of
2008. It is now July 30 2008. Emerson/Funai Corp will not take care of
this issue. I have contacted the Funai office many times since
march. I have talked with badge numbers Jim1579, Fernando, badge 1963,
badge 1964 Kay, badge 6961, badge 1052 Alexis, supervisor Amanda
61608, badge 1155 plus supervisor Amanda 72408 Funai told me
this TV was unrepairable and i was entitled to a full refund. They
told me they would send out a box to return the LCD in. After several
weeks I called back to find out why I had not received the return
box. Funai advised me that it might take up to a month to receive the
box. After several more weeks with no box i contacted them
again. Funai advised me that they were out of boxes. I asked them if i
could use the box that my new TV came in. A Westinghouse LCD that i
purchased from Walmart. Funi told me that i could use this box to
return the LCD. i packaged and labeled the LCD as Funai
requested. Then i called back to set up a pick up date. The LCD was
supposed to be picked up before June 23 2008. The LCD was not picked up
by that date. I called Funai and was advised that they had a mix up
with the shipping company (Stevens Global). The LCD was finally
picked up on 6 26 08 shipping ticket 88847128. I still have not
received a refund on this item a month later. I can not make any
progress dealing with Funai. I am tired of making phone calls over and
over,with more excuses and no resolutions. Funai can send me another
generic email if you want, but this is the last time I will be
contacting emerson/funai. If I do not receive my refund by 08 08 08, I
will have my attorny file the proper court documents to collect my
refund.
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