Walmart - FROZEN, ANGRY AND SICK TO DEATH OF DISHONEST BUSINESSES

861 of 2953 Walmart Reviews

Like nearly 2,000 other Southern Mainers, I spent my Thanksgiving midnight standing a dark Walmart parking lot in the frigid air only to be nearly crushed to death getting through the front doors and then rammed in the back, butt and ankles by shoppers pushing oversized carts to the aisle where I expected to get my 32" TV (the only gift my son asked for).From about 40 feet away, I watched the last one being hoisted over the head of a man I did not know, but instantly hated until I heard they were handing out 1-hour guarantee vouchers.

It was another 15 minutes before I had my flier and instructions clenched tightly in my fist but I was finally moving toward the registers at the front of the store. In a bizzare mixture of emotion that vacilated between relief, exhaustion and frustration I reached the check out just before 1 AM. The cashier at the register was attempting to ring up the man in front of me (I think he had two ipad mini vouchers). After several attempts and with beads of perspiration breaking out on his forehead and uppper lip, he finally called for a front end manager to help with the transaction and within 5 minutes the customer walked out with 2 gift cards and a verbal reminder to register online.

In 20/20 hindsight, this was probably the first hint of the trouble that was to come and what will from this point forward will be known as My Worst Thanksgiving Weekend Ever (and that is saying something). After getting to bed sometime around 2:30 AM, I awakened at 7 Friday morning, booted up my laptop and entered the web address as instructed in the flier only to discover I had no access code printed on my receipt. A call to the store informed me that I would have to return to the store and another receipt would be issued. By 9:30 Friday morning I was back at Walmart standing in line at customer service where a very nice girl listened patiently and reissued my purchase.

I ran a couple of errands, returned home, enjoyed a pleasant meal and visited with family. Being an early riser, I was once again at my laptop this morning (Saturday) at 6 AM trying to access the website only to be repeatedly informed that I had an invalid access code. WHAT!!!!! my inner voice screamed, you've got to be SH***ing me.

I read the rest of the instructions noting that I also didn't have the requisite gift card or pin number. Since it was still at least an hour before the store opened up, I busied myself with other demands of the morning, like feeding and walking the dog, doing laundry, showering, updating my Christmas list etc. 7AM finally rolled around and I placed my call...I knew I would not be satisfied talking with a customer service rep and when my call went through, I recounted my experience (and feelings about it) telling her that I wanted to speak with a manager and she informed me that Linda was in charge of handling this situation. For about 30 seconds, I felt some relief knowing that at least Walmart was aware that there is a SITUATION and had the good sense to put someone in charge of it but the relief was over before it could really get started.

Linda told me that I would have to return to the store to get the gift card and with PIN number before I could register online. Linda went on to say that corporate doesn't know what is going on, only that millions of these vouchers were given out and that the website is overloaded. She attempted to reassure me that the website is working because she talked with a co-worker who was finally able to register her access code after trying for almost 8 hours yesterday. WHAT!!!, my outer voice screamed, you've got to be F*&king kidding me...Believe it or not I had other plans for my weekend, but devotion to my son (and a very tight budget) placed me back in the car to spend another hour in Walmart's customer service line (at least 10 others were there for the same reason) to get the access code, gift card number and pin.

I've been at it (on the Walmart website) now for close to 10 hours, not to mention the additional expense and time I've spent waiting for & talking with store managers , traveling to and from Walmart in Scarboro, Maine, standing in their customer service lines, gas, tolls....and there is still no guarantee that I will be able to get through.

What I have done, is spent a good portion of each day of my 4 day holiday trying to get the Christmas gift my son wants more than anything and unless I wake up tomorrow and find that the website is fully operational and I can get through to register my codes, I fear I will ultimately let him down anyway.Walmart stole my Thanksgiving and my Christmas spirit.

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pokemon89

Dec 05, 2013 Tampa, Florida

Yeah standing out in the freezing cold just because they have a TV that you MIGHT get just doesnt seem worth it. I stayed inside and just ordered things online so i stayed nice and warm and im still in a good mood. :) Better luck next year!

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Anonymous

Dec 03, 2013

And all you had to do was go back to the store and either get a new card, or just ask customer service to do it for you at the service desk. Corporate started to tell every store should just offer to do these for the customers.

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Anonymous

Dec 02, 2013

After reading this, I am beginning to think this whole thing was a big plot by Wal-Mart to give the public a small taste of how frustrating it is to be an employee at Wal-Mart during the holidays. Trust me, nobody feels sorry for you. Not even the nice young LADY at the customer service desk. :cry

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MikeBrady

Dec 01, 2013 Houston, Texas

So you were suckered in by the "Black Friday" madness too? What did you expect to happen other than the mess you found? Have you not watched TV for the past ? years since this *** started? The fact that it is a grand fiasco is no secret. And save the "creative" writing for school -it makes your complaint to long.

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anonymous

Dec 01, 2013 Sioux Falls, South Dakota

You could have found other cheap TVs, maybe not that cheap, but the higher price would have been worth it to not have to fight the crowds.

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Anonymous

Dec 01, 2013

Employee got on after 8 hours!! Who got the deals EMPLOYEES!!

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fktard

Dec 01, 2013

Didn't even bother to finish reading your fk.king rant because your writing annoyed the pi.ss out of me. Oh fk.king brother, trying to write some sort of bs stylized soliloquy on a pissed consumer site. Who the he.ll do you think you're trying to impress? I have less than zero sympathy for ANY consumers that dare whine about anything when they choose to shop on Black Friday. You'd have to be a complete fk.king idi.ot to not know by now to expect the worst and just hope for the best if you shop BF, dumb.a.ss

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you are the girl

Dec 01, 2013 Malabar, Florida

I am sure that the "girl" who was pleasant to you was over 18. that means she is not a girl but a lady. If you don't know the difference between a girl and lady perhaps you misunderstood the instructions and it is your fault. Then to claim they stole your Christmas Spirit. You are the one that is acting like a little girl. In other words if anyone should be referred to as a girl it should be you. You had a nice thanksgiving meal so they did not steal that. Again acting like a girl rather than a grown up lady.

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Not standing in line

Nov 30, 2013 Houston, Texas

Walmart stole your thanksgiving? Who told you to stand in line?? I guess the only 32" tv is available at Walmart? And the only time to buy is Black Friday? I had a great thanksgiving by the way..eating...watching football.. NOT standing in lines....

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