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new return policy

Mar 6, 2008

WALMART complaint

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I went to just exchange a pair of pants for a smaller size.and was met buy a women with a pricing gun,and four people ahead of me, she was trying to find out the price of every item everyone was returning..I stood in lin for about 15 min. when It came my turn I had to wait while she found the code and the price of the pants I just wanted to exchange and then I was told I had to go stand in another long line and wait for them to do the exact same thing, I asked why? that it seemed redickulas to stand for 15 min,in one line then have to wait for the exact same thing,she informed me its to cut down onnpeople steeling items and to keep prices down.Isaid what ever happened to customer service..It is just terrible to have to wait 30 min. to exchange a pair of pants.I said what the heck you going to do during the holidays, she replyed, oh we wont do it when there is that many returns, now that sounds like when peaple that steel, would be more inclind to steel any way I would like it known how unhappy i was I shop alot at wal-mart but I think that this policy is ridiculous.

thanks for listening karen

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Comments (1)

1. Written by Tom, on 07-03-2008 09:41

Walmart Return Policy on Medical Supply at Kingtown, Alexandria. VA.

We bought a nebulizer machine (~$75) and we could not use the machine because it would not fit to the tube and the air mask that our pediatrian gave to us. My wife went back to return the machine but the Pharmacy Manager said we cannot return medical supply and told that we have to go elsewhere to get the proper tube and air mask to work with Walmart Nebulizer. This is very inconvenient for her to go to another store to get additional parts. Obviously, my wife is very frustrated. We could not find anywhere in Walmart store under the return policy that specificly stated that customer cannot return medical supply product. If Walmart doesn't take back on medical supply product than at least put it in their return policy which is posted in their store. We will not shop at this store again. Thanks for listening. Tom

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