Walmart - One Hour Guarantee Promotion
I received a one hour guarantee card, because Walmart was out of my item on the Thanksgiving day promotion.There was confusion at the checkout about how to handle the guarantee card and finally they took my money and told me I would get the gift card after registering on the website.
It was supposed to have a gift card come with the item as part of the promotion. I tried to register the one hour guarantee card Thursday night and the site was not working. I registered the one hour guarantee card the next day and got a confirmation that I was registered. The site and the email both said I should receive two emails by last Tuesday - one giving me an order number for the product and one giving me the details on how to receive/redeem the gift card.
I did not receive the emails. I have now called walmart.com twice - the first time I was told they were entering a ticket and I would get a call within 24 hours - no call. Today, when I called, I talked to a very friendly rep who had no information and the best they could tell me was that I should get emails by Christmas and they would refund my money if I did not. I want the product/gift card.
I called the store and the store manager said he was not aware they ran out of my item on Thanksgiving and was surprised I received a one hour guarantee card. He said he had no information on on how walmart.com does business - that they are separate from the stores. I asked him for the phone number to corporate headquarters and he told me to call walmart.com again tomorrow. I told him I was not going to wait on hold for an hour again only to talk to someone else again who cannot help me.
I found the corporate headquarters phone number and will call them tomorrow.The promotion seems like it was poorly planned and I will not ever participate in another Walmart promotion or buy anything through walmart.com
More Review Details
- Review category
- Appliances and Electronics
- Review rating
- 4 out of 5
You May Also Like
- "This is how I received my order at walmart. This is not the first time. I'm so sick of receiving my orders with damage all over. I went to complain..."
- "I tried to return a car battery and was told I would not be able to get a refund. The battery was bough 2 days prior to the attempted..."
- "I am going to post this until everybody knows, and hope they change their spending habits... A different store could use the business... Wal-Mart has lost mine. Wal-Mart is so..."
- "Hiden chargers this is what happen to me :-( i call the customer server she said hello hello ..."
- "I ordered a roomful of top down matchstick shades a little over 3 years ago from SelectBlinds. Within months they began falling apart. My mistake, I waited until just..."
- "FLOWERS WERE NOT WHAT I ORDERED. AND DO TO SUBSITUTION POLICY THEY SAID IT WAS CORRECT..... I ORDERED A BOUQUET WITH MAINLY TULIPS AND THERE WAS NOT ONE TULIP. AWFUL..."
- "I just joined, but I'm canceling. I got my first shipment of "natural products" and the bars are sweetened with Maltitol (an artifical carcinogenic sweetener), the Renew Lotion contains Petrolatum..."
- "Horrible...even when given a chance. After pics weren't real I decided let's give'er a go. She lacked a lot of skills or either doesn't enjoy it..she got into it half..."
- "Early in November,I ordered a hoodie from Tee Chip.It was meant to be a gift for a dear friend. Supposedly the Post Office attempted to deliver it,but my friend never..."