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I have a sprained ankle and am in an Aircast. I needed a prescription filled to take down the swelling in my foot. I called Wal-Mart to see what time their pharmacy closed to which I was told 9pm".I hobbled into Wal-Mart and found the pharmacy/. It was 8:30pm on the dot!. Upon approaching the window I made eye contact with the man behind the counter'. I then stood there for about 5 minutes|. Finally, the man said to me, "Hello, ma'am|. We won't be able to fill your prescription'. We close at 9pm?." I asked him if he could please at least look at the prescription as it's a pretty common one. He said, "No, there's no way to fill it."
My question is this -- Why would you say you close at 9pm when apparently you close at 8:30pm? Why wouldn't the person who answered the phone when I called let me know that they wouldn't fill my prescription thereby saving me the painful walk in?
I'm sorry but this is going to be the last time I even think about going to Wal-Mart pharmacy. Poor customer service is inexcusable. 129ae44
 Comments (75) |
| 1. Written by ankleman on May 11, 2012 from amsterdam, ohio, US You *** do realize that if you can't get the swelling down, then it can damage the ankle permanently? This prescription was for anti-inflammatory drugs. Not narcotics. Just so everyone knows, you can't get high off anti-inflammatory drugs. |
| 2. Written by Jedi Knight Ethan on March 20, 2012 from toronto, ontario, CA People would not call these people druggies if they acted normal. |
| 3. Written by Jedi Knight Ethan on March 20, 2012 from , , People would not call these people druggies if they acted normal. |
| 4. Written by Duh. on March 19, 2012 from , , The web site is called posses consumer. Obviously it serves as a place to vent. Someone please explain the reasoning behind wasting ones time leaving a message.defending the store that upset someone enough that they needed.to comment on it. Or insulting them and calling them a drug.addict. How idiotic. Furthermore if you feel the need to defend and identify.yourself with a corporate entity like wall mart that doesn't give a *** about you well it just doesn't a whole lot about your character OR self worth. Sad stuff. |
| 5. Written by Rena on March 3, 2012 from crestview, florida, US For the record- the pharmacy doesn't take an hour lunch - they close for 30 minutes when there is only one pharmacist. The pharmacist is typically asked to work a 13 hour shift and is not allowed to leave the pharmacy by most state regulations during that time. The 30 minutes they close for lunch allows the pharmacist the only break they may get that day. how many of you work a 13 hour shift with 1 single 30 minute break? |
| 6. Written by Wallmart Customer on February 23, 2012 from mansfield, ohio, US I understand that ladies frustration, I have not had that kind of service at wallmart but I have seen long lines with one person at the register and 5 or 6 people in the back talking. Unfortunately customer service is gone for good, alot of places are going that route and I have seen alot of people who is not willing to put in 40 hours of work for 40 hours of pay. How many times have you gone to a store and only see 2 or 3 lines open but you see alot of employees standing around doing nothing. As far as that individual who says people whine but keep coming back, well with the way the economy is everyone is trying to save money where ever and when ever they can. Maybe instead of being sarcastic maybe you need to try to help improve the service because if I remember correctly your customer service is YOUR JOB!!! |
| 7. Written by walmart haterr on February 23, 2012 from el paso, texas, US *** walmart |
| 8. Written by Bvish on February 21, 2012 from brandon, mississippi, US I do not know of any other pharmacy that takes a 1hr lunch break. The pharmacy staff is usually grumpy and unfriendly. Their drugs may be a little cheaper, but the service stinks. I'd rather spend a little more and go elsewhere. |
| 9. Written by Your kidding on February 6, 2012 from dallas, texas, US I happen to work for walmart. Not all the stores are the same. I can understand the complaint and the script should have been filled. I think they take the script until 9pm but may not be able to fill it until morning and should have been explained that. We also have hours to work and can get into trouble if we work over the hours alloted. I am sorry she and many more of you had problems but dont blame all the stores for what your walmart does!!!!!!!!!!!! |
| 10. Written by ej on December 23, 2011 from galesburg, illinois, US will the pharmacy be open today |
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