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Walmart's New Return Policy
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May 9, 2008 WALMART complaint by Papalouieg |
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Walmart's store greeters now hold you hostage at the front door while they check your prices before you are allowed to do a return. No matter if you have prices affixed and a sales slip. No matter if the price their machine comes up does not match what you paid.
I have contacted managers and the Home Office and am told this is to "save us time" but it doesn't. If you are doing a money gram, however, or if you choose to ignore the store greeter you are granted front-of-the-line-access because Customer Service helps you anyway. Instead of making one queue line to at least keep you in the order in which you entered the store, they have created customer conflicts with each other. Those who are stopped are forced to have all items re-ticketed with a new yellow tag. Then you have to wait while the customer service representative peels it off and finally processes your return.
This new policy does not work. They should simply have a person check prices as you stand in line if they feel this will help. That way the money gram people must wait like everyone else. Wal-Mart does not care.
I no longer buy anything that may require a return. Interestingly, I have checked a couple Wal-Marts in more affluent areas and they aren't doing this though Wal-Mart says it is a company-wide policy. Speak up people!1
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WALMART Complaints
1. Written by Papalouieg, on 01-12-2008 18:02
My original complaint was not so much that I was being checked, but that I was forced to be pulled out of line to do so. The one line policy doesn't apply until you have waited eons to have those little yellow stickers printed and stuck on your items. If you read my original post, I suggested one queue line but check my items while I'm in it so others don't cut in front of me. Anyway - this policy has proven way too difficult for my local Walmarts, as I suspected it would. Greeters are back to greeting and we are no longer being held accountable for the dishonesty of others.
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2. Written by Jessica, on 21-11-2008 20:49
"You let the shoplifters go - why should we suffer for that."
Yeah, but we didn't create the shoplifters. When someone shoplifts, they take from our salary and your salary as well. We're not checking prices, we're making the sticker labels match with the item being returned.
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3. Written by freallo, on 15-08-2008 11:48
I am a Customer Service Manager at a Wal-Mart supercenter. We are extrememly busy, and I understand that you don't want to wait in line to get your sticker. Our people greets are (for the most part) old adults, one in his 90's, so yeah, they have a hard time learning how to scan the item and print the sticker. What Bobo said is correct, the stickers are supposed to take the place of the little pink return stickers. Being more specific, these yellow labels show what item is being returned. This helps cut down on theft big time. I've witnessed a couple walk in with an umbrella, take their pink sticker off that and put it on one of the $400 Dyson Vacuum cleaners and try to return that saying "We got it as a house warming gift and we already have one." So yeah, I know it's kind of frustrating to wait at the door for a minute or two, but cutting down theft helps Wal-Mart keep low prices so you and I can continue to shop (and/or work) there.
As far as the lines at the customer service desk, we implemented a "1 line" strategy. Everybody gets in the same line, and when the next associate is ready, they will help that customer. I'm sorry you have had some bad experiences, but if you were to visit MY Wal-Mart, I do my best (as do most of my fellow associates) to ensure that everybody has a positive experience. Have a good day! 
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4. Written by Mitch Shell, on 22-07-2008 04:56
I bought a string trimmer, damaged out of the box. I did not see the damage untill I added fuel to the unit and attempted to use it. I brought the unit, box, recipt back. The entire process took less than 30 minutes from purchase to return. It took longer to go through the process of returning it. I was offered another unit after being accused of throwing the unit to cause the damage. Those outside lawn and garden guys have so much skill to deturmine cause of damage. I picked up the second unit and noticed the box crushed. Guess what, same damage to the second unit. Maybe wal mart should train there staff that no everyone is out to get them. At any rate, I'm happy with the unit I baught at Home Depot and I'm sure wal mart quickly rushed my damaged unit back to the shelf to sale again.
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5. Written by cybersal, on 24-06-2008 15:32
BOBO If you hadn't given a green light to shoplifters you could cut down on shoplifting. I have seen items being stolen and Walmart will not take any action, and these thieves were not elderly proverty level people taking much needed medicine or food. I guess you figure let themsteal the product - but not at retail.
There is a community nearby that has such high levels of theft in the Super Walmart that it doesn't stay open 24/7 like the others I shop at.
You let the shoplifters go - why should we suffer for that.
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6. Written by bobo, on 20-05-2008 09:45
actually we are not checking prices this is to stop people from going into the store and trying to return merchandise that is taken off the shelves. If you want to be pissed at someone be pissed at the thieves that make this necessary
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