Walmart Site to Store
On-line site-to-store ordering is a good concept, & application should work well provided customers are dealing with competent individuals. A little history: On 12/01 order # 2677517958011 was placed on-line. The order consisted of; 1) McGuire Sisters Greatest Hits CD, 2) Millennium Collection-Best of Pat Boone CD; 3) "˜Sugartime' DVD; and 4) Mainstays storage ottoman.
The ottoman was picked up at the Bastrop store on 12/04. Walmart email dated 12/10 indicated remainder of order was READY FOR PICKUP. But, guess what? NOT SO. I was handed a package with my shipping label on the outside, but inside the package was a different order with a packing slip for an individual in Russellville, Arkansas. The only idea ANYONE in the entire store could offer was to credit my Visa Card.
Now, I don't have these items and it's too late to place the order again. But, I'm betting that the store in Russellville has these 3 items as well as another irritated customer who didn't get their proper order either. It would have required a little initiative, and customer service skills, but Bastrop store personnel could have called the store in Russellville, verified the mix-up, arranged to trade orders, and Walmart could maintain satisfied customers. But, no. What Michael Duke now has are two irritated customers without their CHRISTMAS GIFTS, as well as2 refunds on 2 credit cards.
QUALITY CUSTOMER SERVICE IS A THING OF THE PAST!
More Review Details
- Review category
- Supermarkets and Malls
- Review rating
- 4 out of 5
You May Also Like
- "People Google this Walmart at 9500 Clifford Road in Fort Worth Texas and you will find they have MANY complaints about Appalling customer service. I have never seen a Walmart..."
- "About 7 years ago, Walmart.com customer service was established in Hattiesburg, MS. The address still is 5912 U S Highway 49, Suite C-11. Hattiesburg, MS 39401. This..."
- " I purchased a gold necklace for my Husband at the Walmart in North Las Vegas, located at 1807 West Craig Road, phone number is (702) 633-6521. It cost..."
- "I received a hot tub cover from Solis Spa cover & Hot tub cover. They did not deliver the hot tub cover within the ten days. (ordered June 27). I..."
- "Black 7 Port USB 3.0 Hub On/Off Switches + AC Power Adapter Cable for PC Laptop The AC Power Adapter damaged my computer. I plug the USB hub to my..."
- "I contracted with BadCat Interactive, LLC (www.badcatinteractive.com) to revise a digital poster. About the same time I contracted with them I lost my job but thought I would..."
- " April 19th I booked a ticket through orbitz.com plus travel protection for the dates of April 29th through May 2nd from Aruba to Miami on the Surinam Airways flight. April..."
- "This company is a scam! I was completely mortified. The person I sent the flowers to told me they looked very unprofessionally arranged and they were jammed in a small..."
- "Purchased two pieces of furniture as Rhodes draw's, they arrived in large boxes, which were not opened until the evening when my husband could help unpack, the delivery men did..."