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Walmart Vision Center is a complete DISASTER
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Apr 13, 2008 WALMART complaint by Bluflax |
I brought my own brand new designer frames in and asked if they could fit them with lenses. They said no problem. The cost would be $80 per lens and a $20 processing fee, for a total of $180. After I gave them my money it was nothing but trouble. The first week I got a call that the lenses had to be sent back due to quality issues. The second week I drove to pick them up only to find out that it was the wrong prescription. The next week I got a call that the lenses came in too big. Two weeks after that I was told that they were in, went down to pick them up, only to find that the lenses were full of debris and when one of the attendants cleaned them up they ended up scratching the lenses due to the poor lens cutting job.
By this time I had had it. I must have spent over $30 in gas driving back and forth across the county over the month and a half they had my frames. The manager's reasoning (Andrel) for giving me a refund was that she was having to eat all the costs on these lenses and it was not worth it to her. Never mind that NONE of this was my fault. The manager was more interested in the bottom line than customer satisfaction. So, I went in to return the lenses yet again and the manager was not in. The vision attendant (Amanda) was extremely uncooperative and told me that she could not give me a refund because the manager was out to lunch and that I would have to wait for 30 minutes. I then asked her to call another manager to which she replied that another manager would not be able to help me. I then *insisted* that she call a manager to which she snidely replied, "I really don't understand what the problem is with the glasses." Ummm, do they *train* these people in customer service??? Once again, I insisted on speaking to a manager. She picked up the phone and told me that there was no other manager in. So, I got up, walked down to customer service, and low and behold, there I found a manager!! Imagine that? A manager in a store! The manager was extremely sympathetic and issued me a refund of $160, to which I interjected that I paid $180. Amanda, the lazy, unhelpful attendant piped in that $20 was a non-refundable processing fee. To which I responded, "for what? Are you saying that I should pay you for holding my frames for a month and a half and continually putting in defective lenses???" Thank goodness the kind manager was still there and promptly refunded me the additional $20. So, for all that hassle I lost $30 in gas, hours in time, gained a high degree of frustration, and got my $250 designer frames back with scratches and off-kilter hinges which I am uncertain can be repaired. Everything they say about the Walmart Vision Center is true. They suck!!
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1. Written by Mike, on 31-05-2008 14:19
I'd like to say that regardless of whatever sales pitch your vision "insurance" company gives, ALL vision "insurance" is a rip off and a come on. First, they CAN'T give you more money back than you gave them can they? Often they say, for example, you get a "$200" frame when actually it's a $60-80 frame that's price inflated because of the insurance rules. "insurance" limits your choices of where you can go to only the worst places that can't survive only by taking cut rate "insurances". Would you buy "insurance" against having to getting oil changes on your car? How about "insurance" against needing new shoes? It's quite silly when you consider that it doesn't actually "protect" you from anything. Don't pay for your glasses before you need them, Once they've got your money they're going to try to keep as much of it as they can. That's how they make their money. There's no such thing as vision "insurance", which is why I put it in quotations this whole time.
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2. Written by Kelly, on 13-04-2008 22:32
I have Davis Vision insurance and decided to give Walmart Vision Center a try. After looking up my insurance and looking over my Rx, they may working there that day told me that it would cost me about $120 for the glasses. I have no idea how he came up with this number (maybe out of his ***) and will have to look into it. He really talked very softly and even my mother had trouble hearing him. The only thing I can think of is that he was charging 2 different copays for the lenses. I can't figure out why would have to pay that. My estimate was $25 for the frames and $30 for the polycarbonate lenses. I might be stuck going there anyways, so I hope I am one of lucky who will be happy with there Rx. If they messed my out of a Rx this year, at least my Rx didn't change and I do still like my frames from last year.
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