I received a Black Friday 1-hour guarantee card for a ipad mini. I had to buy a gift card at the register then go online to pay for it.
Employees didn't explain the correct information regarding this promo. Walmarts website kept kicking the order out. Finally I got the order to place on 11/28/13. It is now 12/13/13 and the order still says it is processing.
It has been more than 2 weeks. Customer Service is no help at all and has no answer as to when the the order will ship. I cant receive the $100 gift card until the order ships. I was told if walmart cant ship it out I will only receive a refund by gift card.
This is not acceptable. They made us buy a gift card at the register that night rather than simply giving us a code and letting us use a visa online for the order. I feel this was a way to keep our money binding us to buy at walmart even if the order cancels. I paid cash for the gift card.
This was the worst idea. Walmart should have simply stocked in store the amount of items they planned on giving vouchers for.
Product or Service Mentioned: Walmart Gift Card.
Monetary Loss: $328.