My complaints against WalMart and their policies and practices.
I have been a loyal Walmart customer for many years. I have (like most people) spent thousands of dollars at their stores. I enjoyed the shopping experience and considered a trip an outing I was looking forward to.
However, those enjoyable experiences are a thing of the past.
I visited my local store yesterday to return several items (without a receipt) that came to a big ole grand total of $121.81. The manager on duty was kind enough to approve my items for return after looking (from head to toe).
The associate then told me she could not complete my transaction because I had 3 returns in a 45 day period without a receipt. I requested they still accept my returns as I am and have been a long time customer. Heck, I even called 1-800-Walmart and voiced my concerns. I received a phone call from the associate manager at my frequented store explaining the policy, um which I already understood. He went on to explain this is WalMart's Corporate policy to keep dishonest people from stealing items and then returning to store to get a cash refund. He then advised me to seek out a a family member or friend and have them return the items (as long as they themselves did not have 3 returns without a receipt.) Does that make any sense to anyone else? Also, I do believe that if Walmart has a problem with theft then maybe, just maybe they should employ more security inside the store. Let me also add, the manager's salary of each store has a bonus that is Directly AFFECTED by how many returns they accept.
Now my Other complaints:
I am tired of stepping over dirty diapers, squished french fries and trash in general in the Walmart parking lot.
I am tired of standing all the way back in the Jr Underwear section because there are only 2 live checkers, and 4 of the 5 self-checkout lanes are broken, or the 12 people in front of me have 100 plus items to self-check.
I am annoyed beyond belief that you can no longer just run into the store for a couple of items and expect to actually get out of there in less than 30 minutes. (See prior complaint why)
I tired of the long customer service lines and the fact there is usually only 1 person working it.
I am sick of shopping at a dirty, hot and understocked stock.
I am outraged that Walmart does not care about their employees and this has led to a store atmosphere with employees that are not happy at their jobs. CORPORATE WELFARE.
Last, I am tired of Walmart Management and Corporate refusing to acknowledge any of the above issues.
Walmart simply NO LONGER VALUES YOU, the customer or their employees.
The SOONER EVERYONE FOLLOWS ME OVER DOLLAR GENERAL, Freds, Family Dollar and Main Street America, THE BETTER.
Take a stand and maybe, just maybe their management will initiate some LONG overdue Corporate house cleaning. (Like the saying goes, Don't hold your breathe.)
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Reason of review: Poor customer service.
Monetary Loss: $122.
Preferred solution: Full refund.