Richard B Kcp
map-marker Newburgh Town, New York

Replace an item On my online order

Yes customer service were very not helpful this morning I was on the phone for every 30 some minutes and then they just hung up the phone on me I don't know I appreciate you staying on the phone for 30 minutes and not getting no help but 30 minutes y'all need to get your customer service in order my phone number is 845-200-**** please call me back
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Loss:
$1
Pros:
  • Fall
Cons:
  • Not good service

Preferred solution: I would just like to get my Bluetooth replaced and deliver it to my house like it was

Gordon O Jaf
map-marker Azle, Texas

Store change

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I bought something that was delivered from the Granbury store and so it changed my selected store which was Stephenville and I didn't know it so when I ordered a pickup order it went to Granbury but Walmart customer service fixed the situation. I appreciate it.
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User's recommendation: Be sure and check your selected store

Suhad A Roe

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Verified Buyer
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Verified Reviewer
| map-marker San Diego, California

Its a good company But I hope to change this TV as soon as possible because my son cannot watch cartoons on it

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Walmart - Its a good company But I hope to change this TV as soon as possible because my son...
Walmart - Its a good company But I hope to change this TV as soon as possible because my... - Image 2
I bought 2 TVs from Walmart and I made a wronty on Jan 16 2022 a month ago one off the TV we bought it's not working i sent you guys a picture and you guys saw that half off the screen is black, and we went to Walmart, and they said we have to call you guy, and we have been trying to call you guys for a month, and we couldn't reach you
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Loss:
$160

Preferred solution: I hope to change this TV as soon as possible because my son cannot watch cartoons on it

Sherry W Zbc

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Verified Reviewer

Have lost my ability to long into my Walmart account i

Have lost my ability to long into my Walmart account i
It appears there is no longer an email address or phone number attached to my account I made this purchase back it June and decided to see its estimate arrival date and the customer care tells me the show no account under my email address or under my number and that the order number is incorrect Would like to know whats happened I have attached the confirmation letter for you to view
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Loss:
$99

Preferred solution: Answer to what happened to this order Was it a scam And why am I no longer able to long into my Walmart account Do I still have an account

Anonymous
map-marker Cleveland, Ohio

Still can"t use my EBT card on line walmart shopping

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trying to use EBT now and it want charge and money is on there do you have to be a member are not if so not fair
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1 comment
Tracey Jeep chic.

What is not fair is you get a free handout and everyone else has to work to eat.

Laroy Rog

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Verified Reviewer
| map-marker Winder, Georgia

Lost package

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Lost my package and wouldnt give me the sale price I paid for the item. Bad Customer Service. Never care to help with the price adjustment and this was a Christmas gift for my grandkids. I had to purchase the item again the cost me 40.00 difference and now its going to take 5 to 10 days for my refund to be credited back to my account. But you took my money on the day I order the item but I have to be inconvenienced to get my money back.
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User's recommendation: To make the customer happy with price adjustment

Babette M Thv

Terrible customer service

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I pay for Walmart plus I pay for in-home service. No claim jaw made my delivery but you did not cant get you to re-deliver it I could go on and on.
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Preferred solution: Deliver product or service ordered

User's recommendation: Shop anywhere else

Lei Gfn

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Verified Reviewer
| map-marker Auburndale, Florida

You canceled my order

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Walmart sent me a cheap rug instead of the marvel rug I ordered and paid for. They did not send me a return label code so I had to call to get the label. They cancelled my order then said it was cancelled by me. Not. They still have my money and the marvel rug I bought for my son's birthday not going to happen. Then try and get a person to find out what is going on and you can not speak to a person. I will not do on line business with Walmart ever again. Find another store
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User's recommendation: Find another store to make purchases.

Kasey Dlu

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Verified Reviewer
| map-marker Knoxville, Tennessee

Question about my last order

I need to get a copy of my last order that I submitted and the total cost of that order. I don't know if I still have charges that will be sent to my bank or not. I already have one overdraft and I need to know what I still owe. There were so many charges sent to my bank and I need to make sure I have enough in my account to pay for it.?? I don't have a copy of my receipt. Up until now, I was okay with ordering from Walmart.
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Anonymous
map-marker Houston, Texas

No cumplen con las ordenes de compra las cancelan por el precio bajo que ponen y no lo respetan

Que lastima que no puedan mandar las ordenes se equivocan de precios y no cumplen con las ordenes de compra es una pena. Que Walmart. No respete los precios
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Patricia H Igd

Wrong item just delivered

My order was Speedy but Packed Incorrectlythe Duct Tape was Correctbut the Childrens Diapers- A large box-was incorrect Please Issue a credit- Pick Up the Diapers- Which are Important-to Someone- And, Address this Issue with the Packers and Wrappers.
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Preferred solution: Full refund

User's recommendation: Keep Dealing with Walmart

1 comment
Keani Ctu

With your poor English, no wonder they gave the wrong item.

Anonymous
map-marker Woonsocket, Rhode Island

Help with cxl order

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Iwas able to cxl my order i made in ordering wrong item.. Thank You. was done fast and curtious, will order again. I have had no problems wirh Walmart. TY!
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Jalecia L
map-marker West Norriton, Pennsylvania

Fraud

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I have two fraudulent amounts of 103 88 on two different of my accounts I dont understand why Ive been charge for a walmart plus membership I never signed up for on a Chime account and on a TD account two separate times two weeks apart . I would really like to know what is going on.

I have an investigation going on with both transactions because they were not me and they were not even done in the county I live in. If you could reach out to me as soon as possible that would be great .

I have your mobile app and I believe it is compromised. And thats how someone was able to get my card info and use it fraudulently

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Pros:
  • Prices
Cons:
  • Mobile app is compromised

Preferred solution: This taken care of this also happened to my husband two weeks ago on his account they need to make sure there customer are safe

User's recommendation: No there online app is not safe

2 comments
Guest

i would think you will want to report this to walmart directly ( on there site / email or by phone) i would also change your password in your walmart account and any security questions

Jalecia L
reply icon Replying to comment of Guest-2283154

I tired and nothing and did all of this but thanks for the advice

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Anonymous
map-marker Las Vegas, Nevada

Customer service person was fine and relayed the current info to me.. but Walmart has screwed this order up!! Not the customer service person

My order of 8 cushions was supposedly shipped to me but they split the shipment.. 2and 6cushions.. Walmart website says all 8 were shipped and delivered.. NO! I have followed up with customer service 4times about these cushions finally I received 2cushions. And. Other 6 shipped to store? But today my order had been cancelled because they had no driver. I would have picked up??? Now I have to reorder??? Bunch of mis information!!
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User's recommendation: Don’t believe it until you have merchandise

Anonymous
map-marker North Las Vegas, Nevada

Duplicate order. Overcharged

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Duplicate order. Charged for item not delivered. Everything taken care of. Helped with website. Nice associate.
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User's recommendation: Call for help when needed.

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