Anonymous
map-marker Syracuse, New York

My Ucard from United healthcare has failed to work on three different occasions within a week's time?!

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Please check the technical system. There's no reason for my Ucard not to work! It works at other stores however I have had an ongoing problem at Walmart in Zephyrhills and Wesley chapel Florida.
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Anonymous
map-marker Wesley Chapel, Florida

Problem fixed hopefully I

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Home delivery went to wrong address. Luckily the house the driver delivered too those folks were kind enough to bring it to us.I Walmart to process the order. I will never have home delivery again. Twice this happened not ever again.
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User's recommendation: Sign for order whet delivered

Brailee Ciy

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Verified Reviewer

I have a question about the new phone cards with free Walmart membership

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Every employee needs to know a little something about the new card and free Walmart membership other than that I don't have any issues with Walmart I give five stars I would t go anywhere els thank you Walmart your biggest customer your a ok to me thanks againg
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Preferred solution: An answer and an easier way to get in touch with corporate office

User's recommendation: Just cause Walmart employees don't know something about a question you have don't be so fast to get mad

Sia A Cgr

Your return policy on online purchase of LED headlight bulb

I did purchase the LED headlights bulb about a mont ago and this not bright enough and I like to return that , so what I am suppose to do ? Can I take it to the local Walmart store closed to me or I have to ship that back ?
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Preferred solution: Full refund

Ramona E Xff

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Verified Reviewer

Fraudulent charges on debit card

Walmart did 9 transactions on EBT visa in California for a NC resident whose nover been there, won't return the money on account, let thief pick up groceries in ca and now will not give me the name and address of the thief because it isn't your policy. Reported to Walmart awaiting their investigation and asked for all transactions on card used in order to prosecute
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Loss:
$178
Pros:
  • Unable to get help easily
Cons:
  • No help resolving

Preferred solution: Full refund

Ronald A P

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Verified Reviewer

Fraud alert

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Walmart cancelled my order 3 times in one day for fraud alert. On my second call the person helping me said she cleared the computer and in five hours reorder.

My bank has charged me each time and refunded me 3 times. They are accepting the payment because they know where I am. I have been using this credit card at this location for 5 weeks with no problems until I ordered from Walmart. I am going to be very upset if this item is out of stock when I return home.i never had this problem in the past with any of my Walmart orders.

My credit card has been on file with you for years.

Very unsatisfied with the results of this purchase. Ronald Potocki

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Preferred solution: Price reduction

3 comments
Guest

Please cancel My all order

Guest

Unless you have disputed Walmart purchases with your bank in the past, that seems odd.

Baileigh Hqa

Not 3 order all 5 order cancel please I think a another person *** my tabby account please help my problem my all order cancel please

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Maricela H Fyv

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Verified Reviewer
| map-marker Uruapan, Michoacan De Ocampo

I love Walmart Prices

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Hello is there anyway I can purchase a smart television here in California and for that brand of Television to be able to be picked up by my Father at your Mexico branch, at the address listed below? Walmart La Piedad Store SC 3198. C. Blvd. Lázaro Cárdenas 1129, Lázaro Cárdenas 59374 La Piedad de Cabadas, Michoacán If there is any way for me to do this, would you please tell me what steps I would need to follow. Thank you very much for your time. Respectfully, Maricela Hernandez
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Pros:
  • Satisfied with prices
Cons:
  • Nothing i can think of

Preferred solution: This is Not a complaint, this is a question

User's recommendation: Hopefully the answer to my question will be informative to others

Linda Peterson

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Verified Reviewer
| map-marker Asheville, North Carolina

Customer service and not so good manager

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DoI came into Walmart fletcher north carolina today and it was the worst case of customer service in my 50 years of shopping and the manager was awful he looked like and smelled he just came off a 3 day drunk. I was going to airport and thought I would go by and take a pair of jeans back.

I just came off a *** from a big employer and was one of the 100,000 that got there info stole so all my financials was compromised so I just made banking changes and wanted the options of what i can do with my refund like a Walmart credit or just exchange since I had shopping to do but the lady gave me no option she did not tell me whats going to happen and did the return to a bank card I dont even bank at anymore I ask her why she did not give me options and told it was not her job. Whos job is it if it not for Walmart to tell us that they dont care if we get our money back as long as they dont have to help us. I ask for a manager and after literally 20 minutes here comes this guy with dirty clothes on like looking like a slob just a overall poor representative of a company as big as Walmart and he was not in the explaining mood either and said he did not hav3 to explain anything I ask him his name and Travis is all he gave me but I ask 5 times. After I told him I would for sure complain about him and my experience it followed by Im not to come back to his store.

Lol well I said I would come anytime i felt like but I will never step foot in a Walmart again its time after time they do people this way not caring we add up to numbers they need. Walmart needs to do a better job at who they let step up front and represent them because lawsuits develop from situations of customers being dismissed.

I called my old bank and they do not know how Ill get my 25 dollars back but Walmarts responsible due to the negligence of not giving a crap about what I wanted I just wanted my pants back but they told me Im stealing they would call the law when I had.p nothing to show as Im getting my money back. I will not be renewing my memebership thanks to Travis no last name

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Loss:
$25
Cons:
  • Them not honoroing my receipt

Preferred solution: Full refund

User's recommendation: Not to trust them

3 comments
Denetra Eyn

I am sorry old hag, but they you cannot sue someone for dismission you. They have a policy. If you want a return bring the original form of payment.

Guest
reply icon Replying to comment of Denetra Eyn

Dismission you? Were you intoxicated when you wrote this? If you are lucky, maybe you will live long enough to be an old hag!

Guest

You were the only person that knew about your bank card issues. It was your responsibility to ask.

You just stood there and let the return happen. Do better.

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Austin D Bcp

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Verified Reviewer
| map-marker Greenwood, South Carolina

META QUEST 2

I purchased a meta quest 2, less than a week ago, and as soon as it was opened up out of the box, the right side pixels are defective, you can only see half of a screen. So i went the very next day to return/swap my headset for another one or get my money back, and they told me the serial numbers dont match..

well, every single meta quest 2 was made like that from the factory.. each meta quest 2 box, headset, and left and right controller has its own unique serial numbers which makes it impossible for anybody to accept my return. This item was 290.00 and im very upset that i cant atleast swap it out with another one, especially seeing as i just bought it last week.

Could somebody PLEASE help me GET MY REFUND ON THIS ITEM PLEASE. I HAVE ORIGINAL RECIEPT

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Loss:
$280
Pros:
  • Great selection or products
Cons:
  • Rude employees

Preferred solution: Full refund

User's recommendation: DO NOT BUY META QUEST 2

Brittney K Scl

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Verified Reviewer

Refund

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Walmart - Refund
Updated by user Jul 02, 2023

I've had three updates of pure lies on walmarts end.

Original review Jul 02, 2023
I placed an order for walmart delivery on 7/2/23 for $73.76. The order was swiftly cancelled about 15 minutes afterwards.

My bank account was charged 2 times, once for $73.76 and another charge for $1.42. According to the supervisor I spoke with, the order was canceled due to suspicious account activity, more specifically, my phone number was not verified. This is not the first delivery I order I've placed, mind you. I didn't place another order after the first order, only placed the 1 for $73 (about $60 worth of products).

Why would there be any charges allowed to go through my account, if my account seemed like it had unusual activity going on? And why was there even a second charge? Additional money was debited once for pricing differences. Whats the 1.42 charge for.
Furthermore, the amount reversed (which I still do not have access to and the supervisor kept telling me it's out of his hands and the problem is not walmart) is not the full amount that was debited from my bank account to begin with.

Only $68. Why not just refund me the entirety of both charges in 1 refund. Or two refunds for cleaner bookkeeping.
It looks like I'll be receiving 3 refunds because the first two weren't combined, why would the other refunds be. $75.18 the amount you've debited me account and I'm only being refunded 1 time for $68.

I should expect the additional refunds shortly after I get the first one? Absolutely not okay.
After the first conversation with Edgar and his supervisor this moning, I contact my bank upon the supervisors instructions with pre Authorization codes because there was absolutely nothing Edgar's supervisor could do. According to my bank, they have no idea what I'm talking about as far as these codes are concerned and they're waiting on an ACH file from walmart.
So I call Walmart again and spoke to someone. He is somehow assuring me it has to do with the bank and its not walmart holding it up.

yet we ended the conversation with him telling me he was going to speak with someone from the billing department to see if he could expedite the process and gave me a ten dollar off coupon.
A couple hours later, I spoke to a representative from my bank regarding an unrelated situation but the subject of the refund was brought up. He informed me that the refund status/speed is not up to fifth third. It lies solely with the merchant. If i was able, i would attach a screenshot of the conversation.
So I call Walmart customer service again.

I told the woman with calmness and haste my situation and she tells me I'm going to be put on a brief hold. I look at my phone to see how long ive been on hold for. Almost 20 minutes. Then my phone said call has been ended.

If I was disconnected she would've called back, surely. No call back from her or anyone. She knew the importance of my call but I guess it didn't matter to her.
I wasn't able to call back right away. I called back about an hour and a half later.

She told me the exact same thing the last person, Hussein, i think, said to me. Which there is absolutely nothing walmart can do but he's going to talk to the billing department. Why talk to the billing department if there's nothing that can be done? She told me new information.

Only one refund has been issued for the card for $75 and change. Now surely, this makes absolutely no sense. Is the $68 refund just made up? Why did three representatives from walmart all tell me this had been issued and they were waiting on my bank.

Because that is bull and I am incredibly angry...and now...what i cant eat for 7 to 10 business or my next paycheck? I guess i may die and hope my money is released back to me before that happens.
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Loss:
$76

Preferred solution: I would like at least an apology. Ideally this is *** and I should be compensated. For wasting 24 hours on this and not being able to eat.

User's recommendation: Do not use delivery

1 comment
Guest

Mine was a 500 dollar duplicate order so now 1000.00 out of pocket. Upon trying to resolve I was given a lot of misinformation. Amazon is a much better bet as far as customer solutions

Julia B Url

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Verified Reviewer

Faulty materials

My step daughter put a wonder nation sleeper on her son and the zipper got stuck. She had to cut it off of him.
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Pros:
  • I like walmart
Cons:
  • Some items are cheaply made

Preferred solution: Apology

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Philadelphia, Pennsylvania

Missing / defective items

Walmart - Missing / defective items
Walmart - Missing / defective items - Image 2
I spent $123 dollars through Walmart.com I contacted them because my package was opened and my items was missing n they said its not thier problem I will not get my money back that consider it a loss I am so pissed off I want my money back they are scammers and they still people money n I just want my refund
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User's recommendation: Stay away don’t buy at Walmart they will scam u out ur money

Debbie W Twi
map-marker Hamilton, Ontario

I Placea Order and my credit card didn't go though

I place a order the to day and that was A purchase of 88 dollars and Tax and placed it on my Chime credit card and my card didn't take
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Loss:
$20
Pros:
  • Norfolk va walmart north military hwy

Preferred solution: Price reduction

Anonymous
map-marker Lenexa, Kansas

Poor Customer service, We ordered a product we had just moved, so

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I changed the address it ask me to do it again so I did. Placed the order and old address came up, immediately called Walmart and talked to Ariel she cancelled the order. Got notification that the product had shipped to our old address. It did not get cancelled, they charged our credit card no credit has been issued.
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User's recommendation: Don't order from Walmart and DON'T give them your credit card.

Resolved
Rickey W Pie

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Verified Reviewer

Resolved: No communication when on line orders are delayed

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Updated by user Dec 22, 2023

Company fixed the issue and I have been provided with apology.

Original review Dec 15, 2023
Ordered an item and ten days later did not receive it. Tried your online question tool on two separate occasions but never got a response. I called the customer service line and was told they can either refund my money. I didnt call for a refund. Rep said he will contact usps to see what the issue is.
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Pros:
  • Convenience
Cons:
  • Customer service and not many cashiers which causes delays

Preferred solution: Price reduction

User's recommendation: If your items don’t arrive in a timely manner call customer service. Don’t wait because you might not get it.

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