Angi M

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Refusal to honor clearly written, posted, policy.

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I purchased a money order through the financial services counter at my local store for the purpose of paying my electric bill. I had it filled out and ready to drop off by the time my husband got in and informed me that he had paid the bill during his lunch break, with cash.

According to Walmart's Return's policy/Financial Services, found online, money orders are refundable for 180 days with the original receipt.

In the FAQ's, it states that if a money order has been made out to a payee, to write on the back ( in presence of employee) "Not used for purpose intended" and have original receipt.

I printed out the pertinent pages, acknowledging that this may be an issue not routinely handled and not every CSR, would be familiar with the policy.

Returning to the issuing store with the money order, detached stub, original receipt, customer copy receipt, return policy documents and valid ID matching the information written on the money order, and my return was denied by 3 employees. All of whom stated that they couldn't accept it because it had been "altered". I helpfully explained that the definition of altered was to change the original form of something in order to use it for a purpose other than what it was created for. This product contained all of the features that were originally purchased, all security points and information was clearly legible, I just had no use for the item.

I was rudely dismissed so they could "take care of customers". I called the toll free customer service number from the parking lot, and was assured that I had interpreted the policy correctly and a refund should have been issued, I was sent a $5 e gift card for the inconvenience and told there would be information sent to clarify the misunderstanding and I could return to the store to complete my refund.

I waited until the following afternoon, again, my return was denied by 2 employees, one from the day before and another member of mid management. This time, the money order had been "altered " because the order and stub were not attached in one complete piece.Again, I offered the correct definition of altered per the Universal Commerce Code (UCC), which might as well have been extraterrestrial as far as they recognized it.Get

GSo, I spent 15 minutes waiting in que and 25 minutes in Walmart App Chat with Nicholas. He was very patient as I explained the details and insisted I should have been helped immediately on my first return attempt.

I was assured a ticket was being sent to management at the store located in the 40143 zip code.

I was out of town for the weekend, so returned to my dreadful local Walmart after work today. Only to find 2 of the original nay-sayers and a new recruit, at the customer service desk. Before I even pulled out my documentation, now including the 4 page printed chat, I was told "we are not taking that back, we have told and told you that we won't get the money for it because it's been altered."

I tried, valiantly, to remain calm and present the highlighted portions of THEIR POLICY, THEIR Customer Care response, Their CHAT resolution (which they claimed they did not receive a single thing about from corporate, customer care, or any other Walmart employee). When I asked for the store manager, he had already left for the day.

When I inquired when it may be best to contact him, they did not know, they do not pay attention to his schedule.

Their suggestion is to call money gram and they'll send you a form, we aren't going to do anything about it here."

I don't think I should be forced to pay a $23 fee and endure a 35-60 day wait for a quasi-resolution, when I have met Walmart's requirement to have it amended in minutes at no further charge! Especially since I not have the cost of 3 round trips to the store, copy paper and ink isn't cheap, but my time and stress level are valuable as well.

I have to do my job in order to get a paycheck, apparently a CSR at Walmart has the duties of blowing off customer complaints, BLATANTLY lying and gossiping about their co-workers because in the 90 minutes I have spent at that counter in the past week, their was 0% service or satisfaction made available!

I

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Loss:
$150
Pros:
  • Close by large selection
  • Walmart customer service in store
Cons:
  • Way they handled the situation
  • Give you the run around
  • Not what you expect from wal mart

Preferred solution: Full refund

User's recommendation: Get the Chime App and go to Target...At least you won't be tormented by blue vests who don't know their job .s

Anonymous
map-marker Houston, Texas

Tired of crap

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Listen to moron customers of Walmart in liberty, Texas u better hope I dont find out who called police on me that makin a lie about me. I will have u arrested for lying to an officer cause that what u did. I have already lost my parents and watched them both die so I dont need any garbage from anybody for any reason . It should one of u that got cancer and died instead of my father. Go screw yourselves and dont Jack with me again
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1 comment
Guest

You forgot to end your comment with "Have A Nice Day."

Robyne F

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Verified Reviewer
| map-marker Carson City, Nevada

Use to send my receipts to me via text

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They stopped sending the e receipt to my emails, Walmart was updated in the last part of last year. They also updated the delivery system, which I don't like. I cancelled walmart + subscription because they stopped with the receipt issue . Why pay 12.95$ a month for not getting the services I want. I am handicapped on disability I needed the delivery service so I didn't have to take public transportation every time I needed something from the store.
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Pros:
  • Friendly personnel
  • Discounts
  • Nieghborhood market
Cons:
  • Lied to
  • Does not consider handicapped people
  • Read the review

Preferred solution: Reasons as to why they dont send the receipts like before the update ( fully overseas)I am handicapped on disability no way to get around except public transportation which I can do but not every day

User's recommendation: Dont do it if u need a paper receipt. I have paid for the service for over three years. And as soon as they upgraded ( went fully overseas) it went to *** in a hand basket

Jenifer S Pdc

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Verified Reviewer
| map-marker Jacksonville, Florida

Can't get help from company

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Updated by user Apr 15, 2022

Nothing has been resolved and more charges have been added to account

Original review Mar 16, 2022
I have called,emailed, texted and can't get my account reset I follow all the directions and they say the error is on my end but it isn't and it had been charging me for Walmart plus I can't use had to cancel my debit card all my receipts were on that account and can't take back like 5 items
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Loss:
$45

Preferred solution: Let the company propose a solution

User's recommendation: Don't forget password because you can't get help

Anonymous

Compete failure to solve my problem

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Customer service is nonexistent and your review procedure is every bit as annoying lalalalalalalalalalala
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Cons:
  • Not often good for employees and community
  • Poor customer service--did not match ad
  • Returns
Davie H

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

I went to Walmart in Natrona Heights Pennsylvania on Thursday to return a television that was well within the return time frame because it was broken when it was connected and now I'm banned from that

I've waited 48 hours since the delivery was said to have been made and I still have not received the product
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Loss:
$315

Preferred solution: Let the company propose a solution

User's recommendation: Don't take *** from Walmart they're thieving from us As Americans when they short something on your order they don't automatically refund your money you must call and ask for it most times it should be a class action suit against them think about that if they short Everybody by a buck or two every day and they have a million customers they're making a million dollars free everyday

Anonymous
map-marker Pleasant View, Tennessee

Microwave on fire

So I purchased an item that said it was microwavable and it caught on fire and burnt my microwave I was contacted one time asking if anyone had contacted me but no one has contacted me so Im just stuck with a new microwave that is Burnt
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Anonymous
map-marker Fort Lee, New Jersey

My order was not delivered

Walmart never sent out the shipping label so the stuff can be returned for a refund.it was sent out the shipping label but up to now did not receive it. I dont want to keep the items went to the wrong address I was a refund on my credit card of 156.12
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Rosanna S Tzw

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service

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Walmart - Terrible customer service
The agent refused to put me on the phone with a supervisor! Rude and unprofessional ! Even waiting since December 8th for this order
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Loss:
$120
Cons:
  • No customer service if something goes wrong

Preferred solution: Deliver product or service ordered

User's recommendation: No closing my account soon

Jason J Ghj

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Verified Reviewer
| map-marker Gainesville, Florida

Background

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I think is pretty messed up that I got denied a job offer after weeks over a simple background I don't have no felonies poor communication after all these people that work at Walmart you going to tell me for 1 minute no one has a background well myself trying to work at Walmart still denies me after I keep applying and they said they can play games with you they want to hire who they want to hire and if I could I would rate Walmart 0 for not giving someone a chance
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Cons:
  • Confusing replacement process

Preferred solution: Employment background

MariaElena G Ftk

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Verified Reviewer
| map-marker Miami, Florida

Mi privacidad fue violada por empleado de Walmart

Mi privacidad fue violada por empleado de Walmart
Recibí un llamada por una Solicitud de empleo y la Empleada solicito la Ayuda de otro empleado para traducir de inglés a español pasada una Hora y minutos recibo otra llamada de +1(80*) ***-**** Walmart la Voz del empleado q sirvió De traductor solo para decir ofensa sin ética alguna .EXIJO sea investigado porque ? Y cómo reclutan A personas tan Denigrante
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User's recommendation: Verificar las llamadas para empleos q recibas

Anonymous
map-marker Fort Smith, Arkansas

Got charged twice

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I got charged twice for my walmart+ subscription. The first one was on the 18th and the second one was on the 21st. I just want to be refunded for the second charge.
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User's recommendation: If you have a subscription for Walmart + check your bank account everyday. Mine was charged twice only 4 days apart.

Sheila S Aeb

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Verified Reviewer
| map-marker New Orleans, Louisiana

I can't pay my bill at Walmart and it's frustrating no one answering phone

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I'm.very unhappy that I can't get on the phone and pay my bill at Walmart.answer phoneits very frustrating and I can't pay today and it's my cutoff I been too Walmart 3 times can't pay this power bill it's horrible Gulfport never had this problem.it horrible that people at Walmart keep turning me away on
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User's recommendation: Answer phone to pay power bill

Sherry W Jfj

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Verified Reviewer
| map-marker Yukon, Oklahoma

Bogus check-returned check

I have been trying to contact Wal Mart about a check that I wrote to Wal Mart Pharmacy back in August 2021. The check was for $118.76 I do not know the check number but the ref. # is 372123****5062 this is the number that they gave me at CRS Recovery Services. I have been calling every number that they all gave me but to no avail. I need to have the check taken care of. Please tell me how to do this or please send the check back through with the $25.00 return check payment. Thank you, Sherry Watkins
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User's recommendation: I still have heard nothing from Wal Mart

1 comment
Sherry W Jfj

I still have heard nothing from Wal Mart.

Rafael C Clq
map-marker Brentwood, New York

They don’t want to give my money back ,can’t accept the return and can’t exchange the product

I bought a rifle yesterday and doesn't work so I was today to return or exchange and they said can't do this because is final sale but yesterday when I bought nobody explained anything about it Now
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Preferred solution: Full refund

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