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Why Walmart especially the pharmacy is mostly terrible

So I have only worked with the company slightly over 2 years so I will not purport to know everything there is to know about the company but I cant ell you from my observations as one of the educated people from the outside brought in to staff a store-in-an -urban-area, the education/achievement gap between um, pretty much everyone who works there, and the store manager or the pharmacists / pharmacy techs is a wide chasm. This sets the stage for the foundational reasons why All_Must_Then_Suffer. Many myths abound in every WAlmart I have ever worked in even if I was there temporarily as one-day fill in help , but that nonetheless pervade every store on the map : the pharmacy department is the red-headed stepchild of every store. The rest of the staff think that the pharmacy is on easy-street and is free and isolated in its ivory tower of pills from the hubbub and riffraff that characterizes an average day on "the floor." False. We do about 200% of work and I'l explain why. According to protocol when pharmacy (or any department) is low on staff you page for help from adjoining departments which have surplus at that time. During the best of times, this is rare, because there is a huge management incentive to under-staff the store manifesting in the form of 5-figure bonuses. Another reason this is true is the company itself is notoriously cheap when it comes to payroll and has set an entrenched philosophy of the absolute fewest amount of payrolll hours as humanly possible. Does this cut into patient safety when it comes to the pharmacy department, you ask? Why yes, it does, when 2 people are forced to do the work of 3, 4 or more sometimes, you better believe nobody is checking your script the amount of times they should be. This is no fault of the pharmacy staff, either - think back to the last time you were in a long line in pharmacy. Besides the fat people on motorized scooters *** about ringing out $300 of food stamp groceries in the PHARMACY LINE taking up 10 extra minutes, you probably heard one or more pharmacy associates getting on the phone and paging for help or using a walkie to ask for help. Well, our pool of help is small because to even come back into a pharmacy you must be "HIPAA certified." and When the pharmacy manager asks the store manager to please certify more employees there is always an excuse why it is impossible or can't happen and we in pharmacy can't just do it ourselves, which is *** also. So, at any given time there are zero to maybe 1 or 2 max other people who qualify with HIPAA certification, are either not scheduled that day, helping someone else, gone, on break, lunch, etc. Sometimes the pharmacist themselves comes and helps ring - please do not overlook the significance of when this happens. If you went to something as hard as medical school and educated yourself for a quarter million or more dollars and spent 8 years after high school minimum pursuing it, you probably wouldn't want to be a cashier after all that, either. plus you're the only person who can actually get the scripts done. More chance for error when pharmacist is ringing up some ***'s potato chips. We often go to personnel, who walmart staffs almost unilaterally with the most arrogant, incompetent, condescending, lazy See You Next Tuesdays imaginable. Always old menopausal women, never nice, always very Trunchbull-esque. You tell them you need to open several job positions in pharmacy. If they dont scoff at you or roll their eyes or tell you to go away and say they actually are, make sure you check on this EVERY.DAY. until you see it online yourself. They will lie or "forget" or any other imaginable reason why they didn't. Sad to say - HR and Store MAnagement is NOT there to help you...which say that back to yourselves, is terrible. Walmart employees' work ethic is only as good as the often *** neighborhood Walmarts build in. When institutionalized multiple years of government dependence is the norm, don't expect people to put in 100%. Expect them to come in when they feel like it. Also you may hear things like "can you schedule me less hours because I need my food stamps and if I make under 300 dolla I get no food stamps." People actually will work the bare mninimum amount to scam the system however they can, and then just stop coming to work. That is for the ones who pass urine check and background check. Case in point: I had one lovely young man call off 33 times in 45 days. Why was this allowed to happen, you ask? well - personnel is in charge of that. Now you see why. In conclusion there's too many factors weighing employees down and not enough support or help to bring them up either from the store or the community. Be a little nicer the next time someone manages to irk out a smile at you there.
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Review
#985754 Review #985754 is a subjective opinion of poster.
1.1
Details
DO NOT BUY FROM WALMART. They market through realco, an obscure organization that takes the order, charges the expedite fee, ships late, doesn't answer phone calls or emails, and subsequently, walmart denies they have any obligation for reimbursement, order problems,...
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4 comments
Anonymous
#1629965

HAVING THE SAME PROBLEM WITH REALCOUSA. THEY DONT RESPOND TO ANYTHING. I HAVE LEFT MESSAGES AND MESSAGES AND NO RESPONSE. I GUESS WALMART NEEDS THE MONEY!!!THEY WONT HELP ME E...

Review
#985493 Review #985493 is a subjective opinion of poster.
Pros
  • I used to like their organization
Cons
  • Way they tried to offload ressponsibility
Reason of review
Problem with delivery
Loss
$50
Preferred solution
Price reduction

Walmart - Pecos Texas Wal Mart Pharmacy.

1.0
Details
I have always had the worst time ordering my meds and refills at this location. The techs always blame the Drs Office, Insurance Company or their ordering system. I chased down the complaints and investigated further and Its the Techs at that particular Wal Mart that screw up the orders, Not the Drs Office, Not the Insurance Company, Not the Ordering System. I see a lot of preferential and polite treatment to Latinos, none of their orders get screwed up, Lost, Misfiled. The Staff there have always been very rude to my wife and I; either over the phone or in person and I am really getting the feeling is because we are White. Not being racist here, I speak, read and write Spanish fluently as I work in the OilField. I have gone into other businesses in the Pecos area and held conversations in Spanish with the clerks and have always had a very positive experience. I will never step foot again in this racist Wal Mart location.
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Review
#984746 Review #984746 is a subjective opinion of poster.
Pros
  • That i will never do business again with them
Cons
  • Nightmare
Reason of review
Order processing issue
Preferred solution
nothing

Walmart - WORST ONLINE ORDER EXPERIENCE

3.6
Details
Worst ordering experience I have ever had. Day 1- Originally I purchased 4 tires from Walmart.com, all showed being shipped from the same location and scanned at the same time. Day 4- Only 3 tires showed up, contacted customer support and the 4th tire was somehow lost. Customer support ordered a new tire, somehow cancelled 2 tires and refunded the price of 1 tire; at the same time the store has 3 of the 4 tires that were received. Day 7- Shipping states the tire is in the state an hour away and to be delivered the next day and I receive a call from Walmart stating that the tire is in and ready for pickup. Day 8- I go into Walmart to get the tires installed and to my surprise there are only 3 tires. Call customer support and they state the tire will not be at the store until the 4-6 days later, I inform them of the phone call. I had them cancel the entire order and checked to see what the store had in stock, thankfully the sales manager matched the price of the tires that I purchased online, although the tires I had installed were less quality. He cancelled the order and sent the refund. Day 11- Still only showed refund for 3 tires, called customer support and after about 20 minutes we finally figured out the situation and the final refund is on it’s way. In the end I have new tires on my car but this could have been accomplished much easier by either getting what they had in stock on day 1 (which is what ended up happening) or ordering through the sales manager in automotive (claims they can get any tire in 48 hrs).
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Review
#984643 Review #984643 is a subjective opinion of poster.
Reason of review
Problem with delivery, Order processing issue, problems with payment, not as described, return exchange or cancellation policy, shipment tracking,
Preferred solution
Let the company propose a solution
1.5
Details
I am a paralized disabled army veteran and need a power wheel chair to shop anywhere. I also have a business and spend more than 30,000 dollar a year at walmart which doesn"t really matter but that's all that matters to walmart. Many times i have to cancel shopping...
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12 comments
Anonymous
#1296426

im a little confused..you cant use your own chair because you are unable to get it in/out of vehicle? you can only shop places that have some type of disability chair? if so u...

Review
#983904 Review #983904 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on January 02, 2017

I left all my info. What happened is typical. $ 28.44 on savings catcher. How about 501-273-4000
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Review
#983614 Review #983614 is a subjective opinion of poster.

Short Review on January 02, 2017

1.5
Details
Submitted review no idea which stars are best or worst? Very vague maybe on purpose.
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Review
#983610 Review #983610 is a subjective opinion of poster.
I have 1st hand experience at Wal-Mart and I know you are all about the money. I had $28.44 in savings catcher and it disappeared. I know the home office will do nothing to resolve this. I am retired and it upsets me that you have not changed. It is all about the...
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4 comments
Anonymous
#1266241

You mean a business is in it to make money? Wow! If this surprises you, then I'm guessing you believe in unicorns too.As far as the Savings Catcher - it's online and like ev...

Review
#983608 Review #983608 is a subjective opinion of poster.
Reason of review
Problems with payment
On more than one occassion when I've used my debit or credit card@walmart the amount I thought I was paying was differant fron the amount shown on my debit or credit card transaction,it had increased.
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1 comment
Anonymous
#1446270

ALSO --FOR THE RECORD MY SHOPPING DAYS AT WALMART ARE OVER --DUE TO THEY CLOSED MY CREDIT ACCOUNT ---AFTER MY SISTER PASSED AWAY ----IM STOPPING MY FRIENDS AND FAMILY FRO SHOP...

Review
#983455 Review #983455 is a subjective opinion of poster.
Reason of review
Problems with payment

Walmart - Complaint on order 6071697556436

1.0
Details
I ordered item potassium 595 mg it showed for 240 and you shipped me 99 mg. I've opened one by mistake. Ordering online is great till you ship the wrong item from what you showed in nov 2016. my number is 4873362235 or palmerbernie@hotmail.com I could on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on and on But what good would it do for I've explained my problem in a few words
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Review
#983439 Review #983439 is a subjective opinion of poster.
Cons
  • Not very good
Reason of review
Order processing issue