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1.0
Details
I have been a loyal customer with Wal-Mart for over 2-decades and lately the customer service is so slow that I end up waiting for over an hour to be waited on and the cashers and managers give me attitude when I ask for help. On several occasions I pick up some items...
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1 comment
Anonymous
#1290227

So exactly what is the purpose of your complaint?

Exactly what do you want Walmart to do about this complaint?

While I see that you are not happy with the service you get, you do not state what you want Walmart to do about this problem.

Do you want Walmart to contact you about this and make changes, or do you just want to complain on this website?

Review
#1009717 Review #1009717 is a subjective opinion of poster.
Service
Walmart Manager
Reason of review
Poor customer service
Walmart is tricking people. I thought I was buying from Walmart, because I had logged onto the Walmart.com site. I was actually buying some items that were not from them, although they were on walmarts website. I did not know that returns would be a problem. I have had...
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2 comments
Anonymous
#1629695

I had a similar problem. ordered item, I cancelled within 10 min, they acknowledged.

Days later, Walmart charges my credit card, says they shipped item, but in reality the item never did ship. After many back and forth communications, Walmart agrees to errors and says they'll credit me within 1-2 CC billing cycles. I report this as a scam to my CC company, I get credited the next day. This is an obvious CC scam (fraud) to hold your money, report it as such to your financial institute.

Imagine them doing this thousands of times a day, every day. A lot of money is being held somewhere.

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Review
#1009386 Review #1009386 is a subjective opinion of poster.
Product
Walmart Website
Reason of review
Return, Exchange or Cancellation Policy
Loss
$12

Great Value Soft Drink Review

Walmart on Parkerville Rd. DeSoto TX Great Value sodas use to taste good now it taste like medicine Dr thunder cherry vinella and limeade taste bad maybe they need to check it out to see if might be tamper with or changed ingredients
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Review
#1009099 Review #1009099 is a subjective opinion of poster.
Product
Great Value Soft Drink
Reason of review
Bad quality

Walmart - Refund on chair

1.0
Details
Walmart.com touts that you can order from it on-line and return the item to a local store. is a misrepresentation. I recently ordered a recliner from Walmart.com. There was no warning that this chair could not be returned locally. However after the chair, which was damaged, dangerous and generally poor quality, arrived I was notified that I would have to return it to another company which was really the seller, and pay shipping charges and a 30% restocking fee. This means I would have to swallow about 40% of the cost. Walmart should clearly have posted a warning at the time of order that it could not be returned locally and the high costs would be incurred to return it. After numerous calls Walmart refuses to refund my purchase. I believe this conduct is unworthy of the Walmart name, and consumers should be aware of it.
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Review
#1008698 Review #1008698 is a subjective opinion of poster.
Product
Recliner
Cons
  • Refund return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$384
Preferred solution
Full refund

Walmart - Stay far away!

1.3
Details
The WORST shopping experience I have ever had. I had an electronic item burn out. I knew it might be hard to find, so I went online. According to Walmart's website the store had several versions of this item in stock at the Lindon store. I don't usually shop there, but it is close to my house so what the heck. I went through the entire electronics section and couldn't find the item, no sales associates were at the counter. I asked several workers in the general area and was told "I don't know. Ask someone in electronics." Not even an offer to page someone who knew. I finally found someone, he was polite and dealt pretty well with the angry woman he was dealing with, but he'd never heard of the item I was looking for and kept showing me the wrong thing. Granted it's not used much any more, but still. He finally said he would need to ask his manager. I was ok with that, but over 20 minutes later there was no sign of him or a manager. I couldn't even call their help desk to have them send someone because I couldn't get cel service in the store. Finally an assistant manager showed up in response to a page, I wasn't the only person needing service, and looked up the item I was trying to find. He figured out what it should be stocked next to, but didn't know where that would be. By that time I knew the neighboring item. We finally found one similar item, stuck behind something else on a disorganized display, however it was twice the price as the ones listed online. He finally looked up the item and found that all three versions the website said were in stock were not. I was not willing to pay that price after all the hassle. I was told the only way to voice my complaints was to fill out an online survey. I left only to find that the exit doors near my car were now locked. No notices or signs, just a locked door. Apparently they lock the main doors at night to "prevent theft." When I got home I got online to complete the survey with my complaints. Do do that you have to make a purchase! Seriously? Never, ever go to this store!
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1 comment
Anonymous
#1288808

When you are looking for things it is asking for a lot of nothing no help never.

Review
#1008585 Review #1008585 is a subjective opinion of poster.
Service
Walmart Customer Care
Cons
  • No service
  • Doors locked when leaving
  • Item listed as available in store online not actually in stock
Reason of review
Poor customer service

Walmart Shipping Service Review

1.0
Details
I ordered three times online at walmart all three times they have messed up my order. Especially on Valentines day. I will not order nothing else online. Bad Service and Chat people are no help either.
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Review
#1008241 Review #1008241 is a subjective opinion of poster.
Service
Walmart Shipping Service
Reason of review
Order processing issue
My recent online order: I ordered an item on 1/27/17. On 2/1 I am told now on back order. Again on 2/3 I receive email "There is a "delay" in your order. On 2/10 I see their website selling this item again. WTF? I chat with Rita R says “Sorry nothing she can do but...
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2 comments
Anonymous
#1382871

Try filing a complaint with the Federal Trade Commission Bureau of Consumer Protection. The link is here, you may have to copy and paste it in your browser: https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

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Review
#1008133 Review #1008133 is a subjective opinion of poster.
Product
Walmart Account
Reason of review
Order processing issue

Short Review on February 14, 2017

1.0
Details
Walmart manager is rude and does discriminate people by appearance.
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Review
#1007993 Review #1007993 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on February 14, 2017

4.0
Details
I have walmart saving catcher disappeared $23 and some change. I need to know how i can get my money back.
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Review
#1007777 Review #1007777 is a subjective opinion of poster.
Reason of review
Problems with payment

Walmart in Tucson, Arizona - Worst service ever, and I'll be sure to not buy anything from your company again

1.5
Details
I used to spend 100's of dollars a month at Wallmart - this is regarding a 400$ HP laptop i bought from your store in Tucson AZ (on N la Cholla & Ina rd) less than a year ago. After the first 2 months, I already started experiencing issues where it would be incredibly slow, the touch screen stopped working, and the wireless wouldn't even work. Since I bought the extra full coverage insurance for an extra ~50$ to cover me for at least a year, I called multiple times Wallmart who told me to contact HP customer service, who told me to contact Wallmart again. I wasted not hours, days on the phone because every time I called, agents didn't know what they were doing, and confirming to me they were submitting claims that actually never took effect, wasting days at a time for 24 to 48 hour resolutions that never took place. I even spoke multiple times to managers and supervisors, who did the same mistakes, if not worse - because they promised me follow ups that never happened. Now, after months of this happening, I finally receive my computer back through a claim that actually made it through (hallelujah), with a note on the top that says "fixed! How did we do"...... Well, the computer is not even turning on at all, and the outside part of the screen came back damaged/ cracked. So, the way I see it, you guys broke my computer even more, and are passing the ball around until the insurance expires, and I just lost over 450$. I personally spoke with managers of that location, and over the phone, and nobody wants to take accountability for YOU selling ME a DEFECTIVE item like that. I already took away my whole family's business from you, and we will never spend a penny at your business again. This was pure stealing, there is no other word for it - for how obviously poor the service was from all employees I spoke to, and the carelessness in what they do. Nobody deserves this, and people shouldn't pay for things like this.
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Review
#1007754 Review #1007754 is a subjective opinion of poster.
Product
Hewlett Packard Laptop
Cons
  • Service received
  • Poor handleing of return
  • Being lied to
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund