Rebecca V Loo

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Verified Reviewer

Walmart,com return policy

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I ordered a new blade head for my husband's Braun Series 7 electric razor opting for instore pickup. Upon inspection I saw the packaging had been opened and seemingly used. Not taking chances (COVID) I asked for an exchange but all I could do was return it and get store credit. Their website said the store had the item in stock but that was mistaken because there was none. I was out $50.
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Pros:
  • Convenience
Cons:
  • Refund return policy
  • Customer service

Preferred solution: Nothing. The purchase was obtained at a different store.

User's recommendation: Make sure you have the time to return item to the online site.

2 comments
Guest

How are you out $50? They gave you store credit which you could easily spend.

Guest

You were not out anything. You ordered online.

Return it online.

Pathetic snowflake! Open your own store!!

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Anonymous

Bad customer service

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I placed an order on walmart.com the website crashed before I could get my order number all my information was given my payment information as well I went through three customer service reps before anybody could find my order to avoid hung up with me because they were getting frustrated finally one person located it it was able to give me a delivery date the customer service sucks I will never order anything from your company again
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Cons:
  • Delay and people not knowing what to do on line or in the store

User's recommendation: Get customer service people that can speak English clearly it’s hard trying to talk to somebody that sounds like they have marbles in your mouth when you’re talking to them

2 comments
Tyann Gmo

Before you go around bashing people for their English work on your own. Learn proper punctuation such as using periods when you end a sentence, learn that proper nouns should begin with a capital letter.

Guest

Okay

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Anonymous
map-marker Marshfield, Wisconsin

Where is my order

I'm still waiting for my order that was supposed to be delivered on July 26th. Haven't heard anything from the seller which I was supposed to get a message from within 48 hrs when I talked to someone on Walmart.com. Where is my order? PayPal wont realize the payment until the order is completed.
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Anonymous
map-marker New York, New York

TRS issue

Walmart trying to collect from the wrong party. Someone had checks printed with our names and numbers then wrote three of them in north Georgia and the Walmart stores paid them WITHOUT proper ID. We reported immediately to our bank and they have restored money to our account. Now we are getting threatening letters from TRS trying to collect from two seniors in our 80s instead of trying to locate the crooks. We have no computer and neither Walmart or TRS has a human to talk with on the phone
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1 comment
Guest

You need to file a police report

Erica P Erp
map-marker Bowie, Texas

Getting over charged

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Everytime I go to a register instead of self check out I get over charged. Yesterday when I went I bought two gallons of milk and got charged for 4. I got 5 pizzas and got charged for 7. There are more times like this. But because I went home they cant help me.
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Preferred solution: Apology

1 comment
Guest

What prevented you from checking your receipt before you left?

Anonymous
map-marker Newton, North Carolina

Tbey have not returned my money

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I ordered shoes in May or June never received them so they said they would resend them I still never got the shoes.so I asked for a refund .two weeks ago they suppose to have refused my money..I still haven't received my money so I called yesterday they said it will be in three days.
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Anonymous
map-marker Byron, Michigan

No amigos to use

I was in your Fremont store today and was unable to shop there were no amigos for me to use. I just had major back surgery and unable to walk very far. There were 3 amigos with bags over them that looked like they were out of order. I had to send my husband to shop. I go to the Fremont store alot and there are always amigos available but not today. I think someone needs to check out why they were unavailbe. The store was not that busy. Thats from my husband. Thank you for reading my e-mail. I just hope that you can find out something.
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Susan S Kyb

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Verified Reviewer
| map-marker Texarkana, Texas

Can't order through the website

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Ive tried to call the store they never answer Ive been trying for three days now, just need to place an order and cant get customer service on the toll-free number either Im going to give up!
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Preferred solution: Place my order

1 comment
Filmore Yix

Walmart did not return the money to me for the goods handed over

Barbara B Pek

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Verified Reviewer

Solar cover

Ordered solar cover for pool and it is too small I need a 15ft round and I got like a 10ft I not only waited about three weeks for delivery now I have to figure out how to send back and wait for another 3 weeks for another one summer will be over I really don't think I will reorder through you
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Pros:
  • Convenient location

Preferred solution: Full refund

1 comment
Guest

If you aren't going to reorder through them do you really expect them to jump through hoops to help you?

Anonymous
map-marker Clarksville, Tennessee

Disappointed with service I received

I was on the store to purchase a 70inch TV and I didnt have my Walmart Credit card so I went to the service desk for help. Well they replied that they couldnt I would have to call the 800# and I replied cant you pull it up with my social #. Now Ive been to others stores and with the same situation and it was resolved by pulling up my social, but Walmart cant do that. Needless to say I didnt believe it. I tried calling the 800# couldnt speak to a human I just said forget it Ill take by business elsewhere, so I did.
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1 comment
Franciso Jwd

Your fault for leaving your credit card behind. If you are old enough to have a credit card you are old enough to accept responnsibility.

Emanuel S Act

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

They are holding my funds

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Walmart - They are holding my funds
Walmart - They are holding my funds - Image 2
Walmart - They are holding my funds - Image 3
So last week I ordered some presents for my daughter they canceled my order but have yet to return my funds to my debt card this is unfair because Walmart doesnt know what I needed my money for I have bills and a child I need my money if you can cancel a order right away yall should be able to put my funds back on my card right away this is so unacceptable.
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Loss:
$205
Pros:
  • Good products
Cons:
  • I have bills and kids i need my fund

Preferred solution: Full refund

User's recommendation: Do not shop on Walmart online they trying to hold your money

1 comment
Guest

Do you really not know that the bank is the one holding on to the money...

Lawanda H Efk

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Verified Reviewer
| map-marker Dallas, Texas

To help place an order from a flash sale

Won't allow me to add my shipping address. I am trying to order off the flash sale that I saw on your web sites
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Preferred solution: Deliver product or service ordered

angelblue W

Shipment not cancelled. Money stolen by Walmart

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I was sent an item that I cancelled because the advertisement was false. They confirmed the cancellation and sent anyway. They charged my credit card without my approval. When I try to complain 4 times they disconnected me. Talk about a scam! I never ordered from them before and will never again! Walmart is the absolute worst store ever!
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Loss:
$13

Preferred solution: Price reduction

User's recommendation: Anywhere else.

Diana T Eet

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Verified Reviewer
| map-marker Mississauga, Ontario

Pricing

Why is the HP Envy Printer 7155 Inkjet All-in-One Printer (K7G93A#A2L) $648.96 when the idenical printer is only $199.99 at Staples?
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Anonymous
map-marker Scranton, Pennsylvania

App not working

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Tried making a grocery delivery but the Walmart app wouldnt let me connect to the delivery site. Customer Service said the app is going through an update. Its been like that for weeks? Why didnt Walmart tell their paid customers?
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User's recommendation: Fix the site, elderly people depend on it.

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