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Walmart - Customer Care Review from Houston, Texas

The older hispanic lady at the deli with the fresh food must really hate her job or it must hurt her face to smile and be nice. I asked for a medium cup of macaroni & cheese, she says, "what, i can't hear you". I repeated myself, a medium size cup of macaroni and cheese. She stands there and says "what else". Still, no greeting, no smile, no change in her tone. I said the chicjen strips in the front. She goes and grabs some plate containers and said, "you want a plate, they're much cheaper". I said no thank you. At this time we're both just standing there starring at each other. She again says, "what did you want?" I repeated my order for the 3rd time. She AGAIN says, "the plate is much cheaper". I politely declined again and saud, no ma'am, thank you. She proceeds to put 2 spoonfuls of mac n cheese in a MEDIUM size container and says, "is that enough?" I said, "no, can you fill it up since i specifically asked for a medium container". She then asks what else i want. AGAIN, i say, the chicken strips in the front (4th time repeating myself). She litetally "drops" 4 strips in the bag, "tosses" the tongs where they hang and slings the bag on the counter without closing it, folding it or taping it closed. All while the lady behind her just stares. Then she walks off and proceeds to start talking to her co-worker which i can only presume was about me because they both look back at me. Unprofessional, tacky and simply rude. I remember why i usually shop at HEB.
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3 comments
Anonymous
#1183685

So this rude lady just threw your food on the counter. I just find it amazing that after such torturous treatment, she'd practically had you FREE food by not putting deli labels on it that hold the bags shut and allow you to ring up at a register.

Maybe she was rude...and maybe she smelled a racist s.o.b comin who had "oh great, an old hispanic lady" painted all painted across their face since you just HAD to point it out to us.

Anonymous
#1183619

I can't imagine working in Walmart with all the rude, ignorant people that shop there BUT, if a customer is being polite, the employee should never be rude. It just p*sses that polite customer off and makes them want to be grumpy to employees as well. It's a trickle down effect.

Anonymous
#1182403

Don't you realize that walmart employees don't get paid enough to be nice. Also they have to put up with hundreds, sometimes thousands, of gross, disgusting customers on a daily basis, not saying you are.

The nasty trash they put up with every day makes them rude and unpleasant. Welcome to walmart world where the customer comes first, not the employee.

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Review
#878351 Review #878351 is a subjective opinion of poster.
Reason of review
Poor customer service

Walmart in Crystal Lake, Illinois - Never anything in stock, can't pay online, management is rude and employees look like the manager a bunch of zombies and Karen is the lead ghoul!

1.0
Details
RUDE RUDE RUDE, Karen the manager walks up to me and throws my items I paid for out of my bag and into the cart, and asks for my receipt and looks it over when she can't find anything she throws the receipt in the cart and stalks off. Karen never smiles never says Hi or greets anyone, she thinks she is on top of it all and she acts like it and I will never shop here again, I never want to see Karen's ghoulish face again! *** didn't even apologize for her rude behavior evidently she doesn't know about civil suits and false accusations! I am insulted and I AM NOT A THIEF! RUDE!
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1 comment
Anonymous
#1182137

Oh come on. You'll be back.

They all go back. We all go back because we love the drama.

Walmart is drama. See you there.

Review
#877875 Review #877875 is a subjective opinion of poster.
Cons
  • Customer service is awful
  • Karen the manager and her rudness
Reason of review
Poor customer service

Short Review on July 06, 2016

2.2
Details
The big retailers going to stop matching prices. That shows that the ceo is money hungry and greedy. Took out laway except high dollar toys and electronics. Poor people have to save money and pick thru scavenged goods. *** Walmart
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Review
#877494 Review #877494 is a subjective opinion of poster.
Reason of review
Pricing issue
Bought cellphone at this store. My SIM card didn't fit. Took phone back to electronics. The electronic manager refused refund because the serial number on the box didn't match one on receipt. It didn't. But later I noticed that SKU number on box (scanned to get price)...
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3 comments
Butzilein
#1193943

Something similar happened to me. The phone I was buying had several numbers to scan, and in my case they scanned the wrong number and the purchase wouldn't go through.

They had to override the charge, leaving me with a receipt that didn't have any "serial number" that matched the numbers on the phone.

Needless to say, there were issues activating the phone and also returning it.

This is all Walmart's issue, and if something similar happened to OP, I feel very sorry because Walmart apparently doesn't want to take responsibility for the mistakes they make.

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Review
#877482 Review #877482 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Walmart - Review in Supermarkets and Malls category from Greenwood, Missouri

2.0
Details

Update by user Jul 09, 2016

Just to update all the other consumers? I'm still a pissed off consumer cuz Walmart has done NOTHING AT ALL TO TRY TO RESOLVE THIS ISSUE W ME AT ALL!

Original review posted by user Jul 05, 2016

How many times have they taken a check that has no info but my bank acct # and ran it thru w no questions not even a bat of an eye! Only to be letdown w a $364.00 check purchase because they do not take starter checks? Do they reallyvwana know how much money iv spent w them since 1994 wen we moved to this state? W mainly all checks that are checks that my bank prints off my acct n umber off on the bottom?? Iv been sickened to think that one head is thinking one thing and the other is not thinking at all! Wat happened to customer service!? The customer isalways right? SATISFACTION GUARANTEED? IM DEFINATELY NOT SATIDFIED AND I WASNT RIGHT! THE MAN IN ELECTRONICS ON 7//5/16 HAD NO BUSINESS BEING BEHIND THE COUNTER ! HE RUSHED ME TO DECIDE AT THE LAST MINUTE WAT TO DO W THE REST OF MY PURCHASE CUZ I ONLY HAD $80 CASH ON ME AND $364.00 THAT I WANTED! BUT DID NOT GET SATISFIED! GOT TO BE A PISSED CONSUMER INSTEAD!
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5 comments
Anonymous
#1194719

Nobody takes starter checks anymore. Nobody.

In fact, rarely do stores even take checks anymore.

Move on into the year 2016 and pay by cash, credit or debit. Simple as that.

Anonymous
#1183688

Oh grow up! They have never taken starter checka and you are no exception to thay rule. Though you obviously thing the sun rises and sets on your command...obviously, walmart introduced you to this great word: "no!"

snugglegirl05
#1181793

Why the shouting in all caps?

snugglegirl05
#1181790

I cannot decipher this complaint due to the poor punctuation, poor spelling, and poor grammar.

Anonymous
#1183216
@snugglegirl05

***, she was pissed!!! Cuz Walmart screwed her over. This isn't English class!!!!!!!

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Review
#877453 Review #877453 is a subjective opinion of poster.
Reason of review
Poor customer service

Walmart - Review in Supermarkets and Malls category from Columbus, Ohio

3.5
Details
I went to buy a 18*48 pool from walmrt but they were all out of stock by June 25th so i went a head nd order online tp have one shipped to the store for free pick up. I orderd the pool on June 25, 2016, walmart order page shows an exact date of arrive by June 30,2016. Well today is July 5th and it says that it is at the store but not ready for pick up because its processing.... I'm just not a happy customer, they should not put an exact date of when pick up will be avaible, it should only be a ETA. Will not be ordering from walmart's online pick up anymore.
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Review
#877189 Review #877189 is a subjective opinion of poster.
Reason of review
Order processing issue

Camping Review

2.8
Details
Employee was not helpful she was on phone . she said what as if she could hear . rude and i swear not all but 90 percent of staff is lame. I wont go there ever again
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Review
#876577 Review #876577 is a subjective opinion of poster.
Reason of review
Poor customer service

Security Staff Review

3.5
Details
Visited Walmart at Square One and the security staff asked us for proof of payment while leaving the store when he saw us paying on a very first counter in front of him. There was no alarm while we left the store. This is too insulting and m not going to walmart at square one again.
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Review
#876464 Review #876464 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
Deli 2 employees were so busy yapping they had no time for me as a customer so I again went to winn dixie for deli items. Bakery I get the italian bread but all too often it is messed up sometimes the shape is so far off it just is not worth buying and other times it's...
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1 comment
Anonymous
#1181013

Yes we have had the very same issues. Employees to busy with their personal life to take care of customers. If the bread had and more holes it would just be crust.

Review
#876359 Review #876359 is a subjective opinion of poster.
Cons
  • Not sastified
Reason of review
Bakery poor quality italian Deli Poor customer service
Preferred solution
either make the product correctly or not at all. wait on customers and put the damn bell back in the deli and keep it there.
2.4
Details
My fiance and I went into the automotive section and there were several employees standing in front of the counter in a very narrow space right in front of the doorway. Noone greeted us. After about 20 seconds of being ignored, I said excuse me, we would like to ask...
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Review
#875885 Review #875885 is a subjective opinion of poster.
Cons
  • Rude employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Walmart Poor Customer Service