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Walmart in West Haven, Connecticut - Orders cancelled because of pricing

3.4
Details
I placed orders for two Lego sets on discount for Black Friday for local pickup. Walmart accepted the orders and billed my credit card. The next day I received cancellation notices stating the items were out of stock, although the website indicated that the same item was in stock at the same store - for nearly twice the price. So I am given the option to spend $100 for items they already sold me for $60, and I cannot even do that because they have tied up my credit card with the original purchases.
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1 comment
Review
#743031 Review #743031 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Not getting what i ordered
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered

Walmart - Coupon Review from Stuart, Florida

1.3
Details
Black Friday I went shopping at Walmart and when I want to the check out my playstation card would not go through the lady at the register said that the system was down the card was on sale for $10 normally 1799 I asked if I could come back later and get it for $10 they said if there was any left I asked if they would hold one for me and they said no that is not their policy explained that I was there to buy the card then and their system was down they said it was not their fault it was Playstations fault I called 1 800 Walmart while I was in line and the lady said that she could not override what the manager said thats whats Friday today is Tuesday I am still waiting for a call back I went to bells at midnight for a coupon that was 65% off clearance their registers were down they told us we could come back even when the sale was off and they would honor the sale I guess I know who cares and wants my money and it is not Walmart
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1 comment
Review
#743000 Review #743000 is a subjective opinion of poster.
Reason of review
Order processing issue

Walmart Black Friday sales cancelled online with no explanation

1.0
Details
Purchased a tlc hdtv 55 inch on Black Friday and chose the store in the area that had this available. Day later they cancelled my purchase with. No explanation as to why nor offered rain check ! Horrible customer service coming from a dump store. Poor customer service and dis satisfactory services . Deceptive advertisement. I'm sure they sell people a lot on Black Friday and then later cancel customers purchases. Typical scam tactic. Walmart is a fraud and uses this switch and bait tactic to drive revenue.
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Review
#742860 Review #742860 is a subjective opinion of poster.
Cons
  • Deceptive business practices
Reason of review
Poor customer service
Loss
$339
Preferred solution
Deliver product or service ordered

Walmart - Game Review from Hurst, Texas

2.9
Details
I recently saw a deal on a game online, so I went to the store to buy it. I didn't know that online prices were different from store prices, I thought they just had a sale ad on the website. The prices rang up more than it should so I asked why and showed them the ad. 3 other people had to get asked for me to finally be told it's an online only deal but that I can do the pick it up in store feature. This was a little after noon on a Saturday and I asked if I could place it now and pick up the order on my way out of the store. They told me this was fine and I would be able to leave with the item that day. I actually had the items I wanted at the register and there were several more on the shelf. So, I placed the online order, finished my grocery shopping, went to the register to pick it up, and was told it wasn't even acknowledged on the store's system. Oh well, I can wait a day or two. I went back up 2 days later thinking it would be through the system and I could get the game. Nope... Going to be a week longer because the inventory is different for the pick up items and the shelved items. I looked and there are at least 5 of the games I want visible from behind the glass. I asked if I could take one of those and got denied. I realize the employees are doing what they need and am not mad at them, nor did I show any frustration at them. I am just frustrated that the corporation is dicking me around for trying to save $30. I tried cancelling the order since there was a comparable deal at Target but was told since it was en route to the store, I had to wait and return the items once I get them. I don't know how much more difficult this could be without it being a candid camera show or a SNL skit or something. I've already been disappointed in Walmart for other reasons and I think this will be the tipping point that keeps me out of their stores for good.
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Review
#742855 Review #742855 is a subjective opinion of poster.
Reason of review
Pricing issue

Walmart - Manager Review from Pasadena, California

Worst experience ever. They cancelled my order on a black Friday sale that I paid for, credit card charged and a verification code sent that I would be able to pick it up the same day. I drove an hour an a half to get the TV, to be told they sold out and canceled my order. I'm beyond livid and now cannot get the TV at the black Friday price. Walmart is by far the worst company I've ever dealt with and the worst store is on Belvedere in west Palm Beach, Fl. The managers are Alex, Liz and Beverly and they all lied to me. I had to go to my local Walmart and have that manager call, only to be hung up on. My local manager says he thinks it's fraud, they cancelled my order and sold my TV to someone else. I have filed a report with Walmart corporate fraud/ethics department.
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1 comment
Review
#742673 Review #742673 is a subjective opinion of poster.
Reason of review
Order processing issue

Walmart Staff Review

They need to train there employee how to be friendly and treat the costumer right.
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Review
#742639 Review #742639 is a subjective opinion of poster.
Reason of review
Poor customer service

Walmart in Lancaster, Ohio - What Customer Service

When someone arranges a return and replacement that is what should happen. My return got stuck in processing and Walmart.com cancelled the order. Instead I am told I would receive a refund to my bank account within 7 days. If I wanted a refund I would have chosen that option when I arranged the return. It took you 6 days to get all that done, plus up to 7 days waiting for the refund plus at least 4 more days while I order it from Amazon.com. At least 17 days without a microwave. Tomorrow will be day 7 waiting for my refund and yet another customer service rep is telling me on Facebook to give it a couple more days. The same old song and dance I got when trying to get my replacement microwave to ship. Making a customer pay for issues on your end is no way to keep a customer. I still don't have a microwave, one that I ordered so I could use it as a tool on Thanksgiving. I was told by a customer service rep on the phone that it's the policy of Walmart.com to issue a refund when they have to cancel an order. You cancelled an order that was put there by a customer service rep to replace a defective item. I can't imagine it would have been too difficult to re-order the item like you did before. Well I have policies too - one is not to let some business screw me over I have had issues with your customer service before over returns you claimed not to have received but were sitting in your return warehouse all along. After more than a month of harassment and a threat to take the money out of my account. I called the freight company YOU sent to pickup the items. They informed me that both returns were delivered and they supplied me with both tracking numbers. I was then able to send the tracking numbers for both to you. A customer should not have to do that. This recent issue is the last straw and looking at your Facebook page one can clearly see that I am not alone in all this. You chose the wrong time of year to lose a customer
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Review
#742596 Review #742596 is a subjective opinion of poster.
Cons
  • Cancelled an order that was a replacement for a defective item
  • Customer service sounds like robots
Reason of review
Poor CS, Order Processing Issue, Policy Issues, Refund Issues - need more?
Loss
$90
Tags
  • slow refund
  • Walmart Complaints
  • Bad Company Policies
  • Bad Excuses

Walmart in Honolulu, Hawaii - Shady buissness tactics

I tried to order a gamesystem and walmart charges my card then cancels my order for no reason they took the money from my bank account and told me my card was declined. (The bank said it wasnt declined walmart just canceled the order) Now i have to wait for them to refund my account which will take 5-7 days. And when i ask customer service questions they tell me they cant tell me anything because of security reasons. WTF how is this legit?
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Review
#742531 Review #742531 is a subjective opinion of poster.
Reason of review
Order processing issue

Walmart Cancelled my order!!!

1.0
Details
Same thing happened to me as well. I ordered Fitbit (even though i had the same offer in other sites I ordered in walmart cos i was ordering other stuffs as well) and other items like PenDrives HardDisk. They cancelled the Items one by one (not all on the same day but 1-2 days apart about 2 days after i placed the order) saying the Item is not available. Lucky for me i had other similar options still available. They could have at least kept the order for future inventory(or pick from a different store) rather than cancelling it. Had to search for similar offers and place the order. Hated the experience shopping in walmart online. I will never ordering there again.
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1 comment
Review
#742530 Review #742530 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Walmart in Rancho Cordova, California - Gift Card

1.0
Details
I ordered some photo Christmas pictures online with Walmart.com When it was delivered, Fed-Ex left the package without knocking or ringing my doorbell. The neighborhood kids had gotten a hold of them and had my pictures ALL over the complex. Walmart refunded my money. Fed-Ex apologized. So I went back online and repeated the process with my pictures, only this time when it was delivered Walmart lost half of my order! They quickly apologized and refunded my money again and said they would send me a couple of gift cards for my troubles and asked me to please not give up on them and to try again. The problem is, it's going on three weeks and still NO gift cards, when I called to see what was going on, I was told their were no gift cards coming my way! Wow! There's so many things I want to say, but my mother always said, "If you can't say nothing nice, Don't say nothing at all!"
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Review
#742465 Review #742465 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer srvice
Reason of review
Poor customer service