Melanie T Bgk
map-marker Washington, Pennsylvania

Not happy with customer service

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I went to Walmart in Washington PA this morning at 8 and by 8:10 a.m. the money service department was still not open so I go to the customer service department stand in line for a good 15-20 minutes and then when they decide to open the money center service department I was told I had to go there then and by that time there was already a line formed. So I left and now I'm going to have to go to my bank and pay more for a money order that the lady at the customer service desk should have taken care of the begin with
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Reason of review:
Poor customer service
3 comments
Guest

moral of the story : get to Walmart at 9:00 a.m.

Guest

And your point is?? You are just an idiot.

Guest
reply icon Replying to comment of Guest-1463177

Lol. Takes one to know one.

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Cozetta L

Faulty packaging

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I orederrd 30 bottles of Glucerna for free 2 day delivery. Came in 3. Delivered by Fed Ex to my front door. The box was not heavy enough to hold the bottles and in fact the sealing tape was ripped at the end of the box. So when I attempted to get moved the entire tape came apart. I had bottles spilling all over the front porch of my house. The quality of the shipping box was not sufficient for the weight of the product sent. I’m a senior citizen and had the box been sturdier I may have managed to get the box into the house easier. Now surely the Fed Ex driver saw that and could have propped up the box versus leaving it flat. Both Walmart and Fed Ex should be ashamed.
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Reason of review:
Poor customer service
1 comment
Machele Imf

Isn't Walmart wonderful? You might wish to try Amazon.com for your next order.

William C Qoh
map-marker Elkhart, Indiana

Horrible customer service

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Paged for assistance 4x before someone showed up...4 customers waiting and 1 left prior to associate showing up...my eife couldn't try on pants because it was not 9am yet a associate was working department...rude associates at all 3 area stores.
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Reason of review:
Poor customer service
Anonymous
map-marker Farmington, New Mexico

Shelves are to high

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The shelves are too high for average hieght women finding ann employee is like playing hide and seek asking another customer to help gets you laughed at it's embarrassing. The they stack items on top of each other. Ugh. If you don't want to climb the shelf the item isn't worth buying in your store.
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Reason of review:
Work Experience or Job Application
Albaro Lth

Our treadmill from Walmart nightmare!

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My wife and I (we are both in our 60's) purchased a treadmill from Walmart.com last month. Now we knew that it was not going to be put together, however we did believe that since we paid $50 extra for shipping that they would at least bring it to the door.

No where on the site did it state that this was curbside service only. The treadmill arrived a couple weeks after ordering it and guess what....they unloaded it on the road...end of story. Now here we are looking at this 225+lb box that we have to try and get into the house by ourselves while it is snowing like crazy. It took us quite awhile to be able to push and shove this box to get it to the door (my wife hurting her arm and leg and me pulling something in my back).

Needless to say I contacted Walmart.com to complain about his heavy box being basically dumped in the road and how we had to struggle to try and get this box inside our home. At first they kept passing me on to "someone higher up" until the last person said that she was passing it up to someone yet higher and they would contact me. WELL you know it.....no phone call. Several days later I contacted them again, guess how they decided to handle it.....they refunded me a WHOLE $15.00 on our over $750 purchase.

Ok now we have learned a very valuable lesson.....NEVER buy anything large from Walmart because it will be dumped where ever the delivery company chooses and Walmart does not care. Oh and now I am going to physical therapy for my back....this treadmill experience has me out of pocket a whole lot of money.

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Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

8 comments
Guest

The Oh Please comments were to the person shaming the 60 year old folks that had the same experience many of us do with Wal-mart .

Guest

Oh please! These businesses are so crummy, services are crummy, quality is not what you get and is only quantity.

Businesses need to be held to strict policies, to serve a customer is to serve a customer with Fair prices, Fair Trading, Secure Information and Personal Financial information, products they stand by and not stick a customer with because they are cheap, not worth the sale, discontinued, defective and/or returned by a customer because they are defective, and taped up and resold to the next consumerSucker. Maybe you don't shop there but anywhere I shop it is always the same thing. Even grocery stores selling bad anfd rotten food, ripping customers off or buy 10 to get a sale price after you get there. An older folks!

Hah! Singular food items or any elderly product is triple priced compared to huge family packs at Great savings. Eldeerly folks are despised and treated as such. Delivery services don't care and are in a hurry to get their highest pay, Merchants order deliver at door just leave item, and mine has been early left in pouring rain and ruined, they've been stolen and almost Always they are sent back because they are damaged or defective merchandise, sold Anyway, They do not care!

Sending products Not anything as what I Thought they were,by the description, brand-names(gone-bad(or fake)). Even viewing photo's is Usually Not what I get. it doesn't matter because They Don't Care, they made the purchase and 9 of 10 times nobody goes thru the hassle and embarrassment to return Crap To A *** Dishonest un-ethical merchant. They have no integrity, their advertising, privacy practices, blah, is why we are here, because they mean nothing.

it's all Hype. They only do massive trading and profit margins probably the Highest in History. Merchants Need To Be Held To a Degree of Fair even Trade and policy, ethic's and customer should always get what they are told they are getting,new items, undamaged, and at a quality that isn't so bad it goes from shipping to your trash can. So glad people like you open their mouths in places like this because you are Worse than they are, enabling rip off's unfair trade, and shaming folks for being a paying customer that merchants and their delivery services don't have to Deliver your products safely and undamaged, they're paid for by somebody else.

BTW, So why are you even here? That's what this site is about isn't it? This is a scam comment too I think.

My guess is that You are a bot and are here to defy the customers and defend the corrupt merchandising greedy scammers out there that So Many Businesses today are. Or you are on the offense as one in the same kind of Business Owner.

Guest

Walmart owes you nothing. Walmart is not responsible for your injuries.

Your complaint is that you assumed it was delivered right to your door. I’m pretty sure that the reason it was dropped off there is no one asked them to do it right to the door. Perhaps you should accept the fact that reality’s not always what you assume it is. At 60+ years old you should be well aware of this fact.

Since you know this your complaint comes out sounding very selfish. You wanted more out of the delivery person then they may have been allowed to do. I have found that a little niceness and a five or ten dollar tip goes a really long way. Of course people like you are going to whine that you already paid a delivery fee and expected service far beyond what you paid for.

The delivery company did EXACTLY what they were contracted to do. Delivery your package to your address. Not deliver it and huck it to your front door. That requires the driver to potentially put themselves in danger of injury.

Thereby causing a potentially devastating injury and workman’s comp case. So normally they are not allowed to even step foot on your property. Most people who deliver items are more then willing to go that extra mile WHEN YOU TIP THEM!!! But cheap is cheap and cheap gets you what you pay for.

Which is cheap. Think about how much time you now have to waste going to PT. Then weigh it against the $10 tip. Kinda gives you perspective.

But since hindsight is definitely 20/20 you get the drift. I’m not going to bother trying to explain how the delivery company has to protect themselves from frivolous lawsuits. Driver steps on a sprinkler and breaks an ankle on your property. Or you’re secretly a serial killer.

Or worse a serial litigant who looks for any reason to sue someone for free money. All very plausible reasons why a delivery company won’t deliver to your front door. Just saying you’re so busy whining that you don’t think they did their job that you forget they have to protect themselves. Good luck with your PT.

Maybe next time PAY someone to help you move that big item into your house. Neighborhood kids are always looking for something to do to earn a little extra money.

Guest

OP:

Walmart Does Not have a delivery service.

Your complaint is with the delivery service that Walmart does business with.

So Exactly Why did you contact Walmart when you should have contacted the delivery service that Walmart uses?

And Exactly Why are you complaining about Walmart when it is the delivery service that Walmart uses which delivered the treadmill to the road?

Contact the delivery service that Walmart uses. That information Is on the box.

Guest
reply icon Replying to comment of Guest-1433543

Your right Walmart does not have a delivery service, however they should be somewhat responsible for how their products are delivered to their consumers since they are collecting an additional shipping fee. I believe that Walmart should put on their site that this evidently is a curb side delivery so that people are aware of this fact....NO WHERE on their site does it state that.

I would have made prior arrangements if I had known or I could have ordered somewhere else that would have brought it into my home.

We did alot of research on buying and having a treadmill delivered....almost all places that had curb side delivery stated so in their description. So I do believe my complain is with Walmart.

Guest
reply icon Replying to comment of Guest-1433675

There Is the option of picking up your treadmill at Walmart after ordering it online which is mentioned on their website.

Guest
reply icon Replying to comment of Guest-1433675

So Exactly What do you Want Walmart to do about that?

Since you are this unhappy, send a letter to their Corporate headquarters.

That information is found on their website.

Guest

OP:

Walmart Does Not have a delivery service.

Your complaint is with the delivery service that Walmart does business with.

So Exactly Why did you contact Walmart when you should have contacted the delivery service that Walmart uses?

And Exactly Why are you complaining about Walmart when it is the delivery service that Walmart uses which delivered to the road?

Contact the delivery service that Walmart uses.

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Anonymous

WTF , I have no idea .

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Walking out the door at portage walmart a colored girl walked up to me and was trying to play with my mind about something. I don't know what the @$%^ she was talking about. It seemed like she was acting a person out and something i did was wrong. I never did nothing wrong and can only guess portage walmart has a race problem. If walmart wants to f$%* with the customers i wish they wood find other customers to do this. If they are having problems with there customers and are having trouble doing this they need new mang.
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Reason of review:
Poor customer service
4 comments
Guest

Was this typed out by a kindergarten student?

Guest

How about more facts and less of whatever that is you attempted to write. If I have interpreted your wanna be English correctly a employee had stopped you for some reason.

If it’s walmart then they were probably trying to check your receipt against what you were walking out with. They do it to everyone and has nothing to do with race and everything to do with protecting themselves from thieves.

ramjet

A colored girl?

Guest

What the heck is this complaint about?

Is this a joke?

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Eloyce Wjl
map-marker Robertsdale, Alabama

Slip and Fall in Walmart Alabama Store

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I had a slip and fall in the Robertsdale Alabama Walmart, As I was entering into the door, two women were coming out of the same door in my pathway, so I step to the right to move out of the way. I slip in some water (trying to save my back), I fell forward. Immediately my hand began to swell. So I go to the cashier to let her know I injured my hand, and If I could speak with a manager to report the incident. The manager comes up, I explain what happened, then she calls for a guy to come up and take an incident report. So the guy ask if I really want to make an incident report, looking at my swollen hand, I said yes, look at my hand. I told each one of these people, that they may want to clean up the water so no one else would injury themselves. No one picked the water up, NOT ONE OF THESE PEOPLE I SPOKE WITH SAID I'M SORRY YOU HURT YOURSELVE. THE GUY WHO TOOK THE INCIDENT REPORT SAID THEY WOULD FOLLOW-UP AND CHECK ON ME WITHIN A COUPLE OF DAYS. NOT ONE PERSON CALLED, NOR WERE THEY EVEN CONCERNED. I'M SURE A LOT OF PEOPLE MAY HAVE SAID THEY FELL IN THE STORE AND WERE NOT HURT, BUT CLEARLY IT WOULD BE SEEN FROM THE VIDEO, AND LOOKING AT MY HAND, THAT I WAS INJURED. I MAY HAVE TO HAVE SURGERY ON MY HAND NOW!!! WALMART CAN GO TO *** THEY OVER-WORK THEIR EMPLOYEES, AND DON'T GIVE A DAMN ABOUT THEIR CUSTOMERS. I'LL BE SHOPPING AT TARGET FOR NOW ON!!!!!!
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Cons:
  • No concern for customers
  • Bad customer service
Reason of review:
Poor customer service
6 comments
Guest

That sucks. Why was the floor wet anyway?

Guest

Telling you that they are sorry is not possible in today's litigious environment.

Guest
reply icon Replying to comment of Guest-1432306

Unfortunately people like to sue for any reason, and so any Legal department at any company advises employees to Not say sorry in any situation since saying sorry is an admission of guilt that can be used against the company.

Guest

OP:

Did you go to your doctor regarding your injured hand?

Guest
reply icon Replying to comment of Guest-1432111

Yes I did, I have on a cast right now, and I may have to have surgery. I will know once I follow up next week.

Guest
reply icon Replying to comment of Guest-1432114

Have you sent the bills to their Corporate headquarters?

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Nevan Wro

Savings card balance disappeared for the second time

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I just noticed tonight that my savings catcher is working. I added a receipt no problem. MY MONEY IS GONE!! I’ve been saving since 2014 and ITS ALL GONE. I need answers and I need them quick. That money was promised to an organization!!! I NEED MY CHARITY MONEY NOW please. Shauna Simmons
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Reason of review:
Problems with payment
Tobenna Tto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payment

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I made my payment on time which it was 25 dollars and they still charge me 35 late fee. They gave the late fee back But now my payment is 35 so this month I paid again on time and again they gave me another 35 late charge. So I called and they said that my due date is 26th every month which I paid on the 26th on time. So the supervisor told me they always give late fee if we pay on our due because it take 2 business days to post to your account and when it post they will take off the late charge fee. So basically they want us to pay our bill 2-3 day early. That's not fare and not right they the only credit card that does that. All Wal-Mart credit card is messing up our credit.
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Reason of review:
Problems with payment
8 comments
Guest

Please read my complain over again I said nothing about Wal-Mart store I said Wal-Mart credit card. And also I don't mail my payments in I pay online on time and before the cut off time.

I have read other comments about the Wal-Mart credit card and they are going through the same problem. All I'm saying if you don't want No late fees pay 2-3 days before the do date.

Guest
reply icon Replying to comment of Guest-1428509

Why are you complaining on the walmart page if your complaint is about the company that issued your credit card?

Guest

Why not just pay it off early?

That solves the problem...a problem that is a result of your own inaction.

Guest
reply icon Replying to comment of Guest-1428025

Why even have one at all? I've been credit card free for 20 years and it's liberating!

Guest

If you are mailing your payment on the due date it obviously isn't getting to them on time. Your payment has to be to them on the due date and you may even check your agreement to see if there is a certain time it needs tom be there, some companies it's noon.

As someone else said, Walmart didn't issue the card. Check with the credit company that issued your card.

Guest

Your complaint is with the credit card company that Walmart does business with, Not with Walmart.

So complain to that company.

Tobenna Tto
reply icon Replying to comment of Guest-1424596

I never said Wal-Mart I said Wal-Mart credit card is messing up our credit. I know it's not Wal-Mart the store.

Guest
reply icon Replying to comment of Tobenna Tto

But your complaint is about Walmart.

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Anonymous
map-marker Newberry, South Carolina

Grocery items & other items “NOT STOCKED”

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Walmart Store, Newberry, SC, continually running out if basic stock items. When they do stock, the employees will block isles & not let customers through. They used to stock at night, during that time items were hardly ever out of stock. This appears to be a management problem.
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Reason of review:
Poor customer service
Georgean Wvu

Walmart in Hilltop Mall,Richmond-Customer service sucks..

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First let me just say that the staffs are very rude.It is completely understandable that the place is always crowded and they get ignorant customers that come in,but i had a problem with something and wanted some reassurance/questions answered so i requested to speak with the store manager and he said the store manager was busy,and on a phone call.He also kept cutting me off and in the middle of our conversation,he walked away from me when i asked him to stop cutting me off so i can explain myself thoroughly.Though ,once i spoke with the store manager he was understandable and apologized on behalf of his rude,lousy,assistant manager.I believe his name was "Chris".The fact that they let people like that become managers...

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Reason of review:
Poor customer service
2 comments
Guest

If you are waiting to talk to a store manage why do you feel you need to keep another employee from helping other by telling him your problems when you expect the store manager to solve the problem? His assistant was smart enough to help someone else rather than waisting his time listening to you while you were waiting to go through your whole story with the store manger when he became available.

Guest
reply icon Replying to comment of Guest-1419597

Managers and assistant manager don’t help people. You are a pathetic low life that thinks you know how things operate.

Wal-Mart is notorious for hiring extremely rude people. Webb City, MO Walmart is a great example.

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Anonymous
map-marker Missoula, Montana Province

Ripped off

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Bought a 50.00 gift card (outback) from the Walmart store in Missoula, Mt as a gift for my brother. When he tried to use it at Outback they said there was no money on the card so he paid for his bill out of his pocket.

We called the number on the card and they said the card was never activated. I took the card back to the store were I have been a customer for over twenty seven years and tried to explain what had happened. Might as well been talking to the wall. The person and the Manager that showed up showed no concern or tried to do anything but lip service.

I expected a little more for being a lifetime customer.

I or any of my family will not be back. Maybe with that extra 50.00 they can afford to hire more competent staff.

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Loss:
$50
Pros:
  • Like the
  • I like the store
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

4 comments
Guest

Common mistake when giving gift cards is that the recipient doesn’t activate it. It happens a lot.

If the card was run and showed nothing on it then it wasn’t activated. Most gift cards have a phone number and website. I bet that was the issue and you’re just complaining because they couldn’t help you with the problem. You have to understand that there is nothing anyone but the customer service of the gift card can do for you.

You will need the receipt if they haven’t activated the gift card yet.

A good practice is to give the reciept from the card purchase with the card. It will save a lot of headaches.

Guest

Don't most gift cards have to be activated once purchased? Most direct you to a website to activate it.

Guest

Did you have a receipt? Certain gift cards can be refunded if there is a problem with activation but we need the receipt to verify that there is no activation code.

Otherwise people could grab gift cards, not pay for them walk out, come back in and say they never activated, then boom they get money for nothing.

If you do have a receipt, call 800-WALMART and they can make them look into it.

If you don't have a receipt, but you are certain that it was that location and you know the day it was purchased they can try to look it up. Just a couple of ideas!

Guest

I liked: I like the store, Like the...

What the heck?

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Resolved
Annakate Lsm
map-marker Peoria, Arizona

Resolved: Worst experience ever it was ridiculous!

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Updated by user Feb 22, 2018

Apologized.

Original review Jan 13, 2018
I visited the Walmart on 7975 W Peoria Ave, Peoria, AZ 85345 after work at about 10pm, the manager on duty was a very short haired blond women with glasses names Elizabeth, I was going to babysit so I had stoped by Walmart to get some water and a little bit of food for my home,un aware the self check out was already closed I got in line (at this time there was not a cart blocking the entrance to the self check out) there were about 5 of us in line with one person in front of me, the self check out guy (a man around his early 50s maybe I do not know the gentlemans name) began to disrespectfully argue with a women who was already checking out and then began to yell at everyone in line saying "who moved this cart!" the women's kids continously replied "your employee moved it" a few seconds later Elizabeth the manager in duty pops up and says "this area is closed who moved the cart"i replied to her "they said an employee moved it" she immediately in a angry tone replied "well it doesn't matter because we are closed" she then brings a metal food shelf cart and blocks the entrance at this moment I get a phone call from my bf who was inline at a register, I told him I was going to go with him because the self check out man is acting like a *** Elizabeth who I did not know was still behind me over hears me and says "excuse me ***" I strongly felt she was very out of her place (especially since I was on a personal phone call and not speaking to any of them) so I turn around and replied "your excused." ignoring her rude facial expression and stare I then walked away and headed to the register. Of course our luck we realized in line that Alex lost his wallet in the store so we went looking for it, we ran up and down the isles and when we had no luck we asked she greeter (I do not know her name either she is a Hispanic women around mid 40s) she informed us that her manger found it and has it in her office, she taped Elizabeth on the shoulder a few times and was ignored, she then continued to say "thats them" "they are right there" Elizabeth very rude and angery turned around and yelled "okay!" and then continued to ignore us, the greeter then turn to us put her to hands up and said "I don't know she's right there" we were both in a hurry considering I was babysitting and they were already waiting for me outside my home, we waited a few more minutes and Elizabeth still refused to acknowledge us,my bf then turned to the greeting lady and said "I'm going to cuss her out" Elizabeth then walked up to us and says "your wallet is locked in my office" then turns to me and rolls her eyes in my face and walked away, following her I asked "excuse me why did you roll your eyes at me" she still continued to walk and ignore me extremely frustrated my boyfriend says "yea why did you roll your eyes at her" she still continues to walk and ignore us, he then called her a *** and she turned around and said "you know language like that will get you eye rolls" I then explained to her that she is at work not us, she is getting paid not us, i also explained that up until then we have been very respectful towards her despite the fact she continuously disrespected us and others, I also explained to her that the self check out situation was unfair and that her employee did not have the right to yell at the customers and she had no right to treat me the way she did. She then replied saying "I know and I spoke to that employee already" and continued to walk towards the customer service, as we arrived Alex and I stood outside the customer service area she stood at the door fore a whole 2 minutes talking to her employee about us and then turned around and dogged us as she unlocked the door and went into her office. As soon as she closed the door behind her the customer service guy (cocasian male about 5'8" blond hair) turned to us and said "we are closed" we then replied we are just waiting for our wallet and he rudely responded "I know she already told me" pauses and says smartly "but we're closed so u can't be here" my boyfriend responded "well when I get my wallet I will leave" (the whole time we were never standing inside the customer service area we were just standing infront of it outside of the rope) as we stood there waiting for Alex's walleye he continuesly stared at us with a huge smirk on his face, we ignored him. Elizabeth purposely took forever, about 5 minutes later if not more she came back out with our wallet and says "this was brought to me by a vender so anything missing we are not responsible for" we then said "thank u have a good night" and walked away she replied "have a good night" and then in a lower voice said "***" we both ignored it and left this location without the items we originally came for. I thought I would be able to move on but this experience at my local Walmart was so unquestionably horrendous it was traumatizing.i felt and still feel extremely disrespected not only as a customer but as a human being, I have never been treated as such or gained up on by any manger or employee anywhere and am very unsatisfied with the service and disrespect we recieved! She absolutely gave no ***!
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Reason of review:
Poor customer service
11 comments
Guest

I work at this location and i know exactly who you are talking about! Trust me when i say she is not very liked at work either.

Guest

So you and your bf act like idiots, call employees names, then get angry when that attitude is given right back to you?

You and your trashy bf sound like a nightmare, I'm sure they'll be happy to never see you again.

Guest
reply icon Replying to comment of Guest-1435982

no, you would know that if you could read ;) troll

Guest
reply icon Replying to comment of Guest-1435982

Actually i work with Elizabeth and she is a total *** *** and has many confrontations with customers, they are not the first.

Guest

Either this is a troll or someone who is just trying to get another employee in trouble. I mean what babysitter leaves children at home while she and her boyfriend argue with people at Walmart for an hour or so. Can we say gross negligence?

Annakate Lsm
reply icon Replying to comment of Guest-1419096

Actually everything i typed is true, the baby was waiting at home for me with her mother, also i was not arguing with "people at Walmart" i was dealing with an employee who had our wallet, i was not going to leave without it. There for your opinion is pointless. Either you are very in denial, mal informed or you just cant read.

Guest
reply icon Replying to comment of Annakate Lsm

i know what you mean, i had a similar experience at this exact location, most of the employees at night are {{Redacted}}.

Guest

This complaint is too long to read.

Annakate Lsm
reply icon Replying to comment of Guest-1419064

then don't read it haha

Machele Imf

When you gab on a cell phone in public there can be, and definitely is, no expectation of privacy. This is not rocket science.

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Mazen Hsp

$10 Generic prescription not at this Walmart

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I have been buying this some prescription at this Walmart for years I called the prescription on the phone as I always have. The next day I received a call to pick up my prescription it was ready to go.

I show up and my $10 increased to $24 they told me that the hurricane caused them to get it from another supplier. If that was the case I can understand but they knew this when they called not tell me at 8 pm when I'm picking it up .

if I was not out I would have told them to shove it I will be moving my prescriptions else ware. But it only gets better when I was going to take a picture of the sign that reads $10 Generic for 90 days they said no pictures and called security.

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Loss:
$14
Reason of review:
Pricing issue

Preferred solution: Inform the custoner that the price is higher and why when the called when it was ready

Carrson Gfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Receipt trouble, loosing money when I use saving redeeming

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My reciepts that are green say $00.00 and when I go to them it says I’ve got money back for some of my items! Another thing is I had almost $27.00 then I did the saving redeem thing I lost $20.00, it says I only got almost $2.00 transferred. Please contact me as soon as you guys get the time for I am kinda frustrated :(
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Reason of review:
Problems with payment
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