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Walmart in Salt Lake City, Utah - Refuse to help cancel an order

I mistakenly had an order shipped to an old address. Even though this order was and had been lingering in "processing" for days, they refused to cancel it or change the shipping address. You would think in this day of technology changing a shipping address, especially before it has shipped, would be a simple thing. I also tried to get them to intercept my package with the carrier. This did not happen either nor was this package eligible (for some reason) to be held at fedex so I could pick it up there. I am very disappointed in this company.
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3 comments
Anonymous
#959769

Next time before ordering something online get mommy's permission, also have her there with you to make sure you don't give your old address. Everyone makes mistakes, it is possible for an adult to do what you did, but what separates you from adults is that you are not taking any responsibility for your error and blaming the company 100 percent.

That is how I knew that you are seven years old.

You should only be disappointed in yourself for not giving the right address. If you actually are an adult you have some growing up to do.

MattD78
#959704

Most major online retailers will not change the shipping address for an order in process. Reason being is the order is pulled by robots in an automated warehouse.

Hardly any humans touch your package. So one of the handful of humans in a million square foot warehouse now has to try and track down your one little package to change the address.

It's just easier to not allow it/say it cannot be done.

Now some shippers will attempt to change an address with a package in transit, however even then they cannot guarantee this will be done and not all shipping companies/delivery methods allow this.

KevinRichards
#959774
@MattD78

I like how this child refuses to take any responsibility for her mistake and totally blames them. Adults make the same mistake as she did but what makes me know that this is a young child is that she is blaming them 100 percent for their mistake and not accepting any responsibility.

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Review
#609317 Review #609317 is a subjective opinion of poster.
Reason of review
Poor customer service
2.8
Details
Taking customers for a ride, through walmart.com site. Very bad customer experience
Placed order for some furniture and paid $1332 through their ecommerce site. Called up after 1 week to check the status, they are saying order is incomplete! They are penalizing the customers for their technical faults. It takes hrs to get to a support executive who...
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Review
#609247 Review #609247 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Customer service
  • Web experience
  • Long waits
Reason of review
Order processing issue
Loss
$1332
Preferred solution
Deliver product or service ordered
Tags
  • furinture

Overall Impression Review

That is all a scam. Someone needs to step up and do a class action lawsuit.
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Review
#608796 Review #608796 is a subjective opinion of poster.

Return Policy Review

Here at Wal-Mart to do a return been here for 45 minutes waiting for somebody can't find supervisors. Wow
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Review
#608605 Review #608605 is a subjective opinion of poster.
Reason of review
Poor customer service
I went to walmart today to cash 1 of their money order. First the woman told me they don't cash it and to go to the post office. I told her it wasn't a postal money order it was from Walmart. After arguing with her she finally saw where it said Walmart on it. By the...
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6 comments
realm188
#960980

MoneyGram and Walmart are two different companies. I suggest that you find out about a company and what you are using or doing before you spend the money.

It's *** to not know. Try taking some responsibility.

You were charged six cents and you are complaining like a child. My one year old nephew acts better than you.

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Review
#608602 Review #608602 is a subjective opinion of poster.
Reason of review
Problems with payment

Walmart - Review from Discovery Bay, California

1.8
Details
Rude staff not very knowlegable in the dept they was working in lazy cashiers making a disabled customer lift a box cuz they wouldnt would bit find smeone to help me with product information im done cmeing to this store peruod
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4 comments
realm188
#960989

Reminds me of a situation that happened when I was the doctors office. This lady walked through the door and I attempted to hold the door for her but then I realized that I had Influenza B at the time.

Most people are not mind readers and everyone is different. Some people have different preferences. I am a quiet person by nature but I was always taught that if you need help then you BETTER speak up and ask for it.

You can't just assume that everyone knows that you need help. You need to ask for it, like any normal person would.

Anonymous
#959238

I'm not disabled, but I recently have had back surgery, and I have found that any time I've politely asked for help lifting anything at my walmart, the associates have always helped. They are not mind readers, and they can't always tell when someone is disabled by looking at them, but generally if you politely ask the cashier to load something into your cart for you, they will do so.

KevinRichards
#959263
@Anonymous

I agree, people would be more than willing to help if asked. You have a grasp of the English language so you have no trouble communicating what you want.

The OP however speaks gibberish and gets upset when she is not understood. If the OP spoke in English they would understand what she wanted.

KevinRichards
#959025

I don't think lack of knowledge has anything to do with not being helped. Face it if you talk the way you type they probably could not help you because they could not understand what you were saying.

Perhaps taking English classes will help you next time. Also it is not rude to not be able to help someone whom is not understood.

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Review
#608537 Review #608537 is a subjective opinion of poster.
Reason of review
Poor customer service

Walmart - Mistreatment of a disabled Veteran in San Antonio, TX

We entered store and there were no electronic wheel chairs anywhere (it was 10:30 pm). I asked an employee and she said they were all put away for the night, as they close at 12:00 pm, that we should go out to the parking lot and try to find a guy out there to get us one. We are 68 years old, my husband can't walk and we are supposed to run around at 10:30 pm in Walmart parking lot? I had someone in the Food Department summon a manager, she went out to the parking lot and retreived one herself, but we were not completely pleased with her attitude either. What happened to "Thank you for serving?" Management staff should be trained to appreciate customers, and veterans that really need help in their store!!!!
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2 comments
MattD78
#959355

Electronic wheelchairs are a courtesy, nothing requires Walmart to provide them.

Anonymous
#959195

I am sure your husband has his own wheel chair right?So why are you giving these people a hard time and Why are you and Your husband out at 10:30PM along?Your husband is a vet right?Does this mean everyone should Bend over Backwards for him?We respect the vet's right but some time's people think that we should just Kiss their *** and This is not going to happen OK.It's not Walmart's fault that your husband cannot walk and you should not place blame on these people OK.You can cater to your husband but do not expect other's to do so.The lady was nice enough to go out and Get a wheel chair for your husband and To appreciate what other's do for you because we do not have to do so.It's out of respect only.We do not owe you anything.Only the military Lowe's you and Your husband ok.At 68 you should be more kinder to other's instead of being Mean to other's.

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Review
#608477 Review #608477 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Disabeled Vet
  • Electronic Wheel Chair
3.4
Details
I was blackmailed i accidentally didnt scan 3 items at self checkout that totaled less than 20$ when they told me what id done i offered to pay To which they replied if i didnt say i done it on purpose i would be arrested and it would cost me hundreds to prove i was...
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5 comments
ransom
#965776

You are a thief and you know it. At least admit you screwed up and got caught. I expect this is not the first time and probably not the last.

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Review
#608469 Review #608469 is a subjective opinion of poster.
Reason of review
Order processing issue

Staff Review

I recently visited the walmart store in Charlotte .NC on Wilkinson blvd there was one employee at the deli that stood out to me she kept a smile on her face even though she had a long line of angry customers and tried to take care of everyone's need as best she could I hope to see her my next visit I believe her name tag said nette
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Review
#608468 Review #608468 is a subjective opinion of poster.
Reason of review
Good customer service

Other Product Review

2.6
Details
Would not price match. Then why ask if i want to pricematch.
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Review
#608431 Review #608431 is a subjective opinion of poster.
Reason of review
Pricing issue