Walmart
Reviews and Complaints
Walmart Savings catcher scam!
I had this happen too! What I've found is the Walmart cashiers are using the saving catcher function on the register.
See, they have different options when cashing out a customer. Cash, credit, debit and saving catcher. They DO NOT have to use the "Saving Catcher" option. That will apply any of your saving catcher $ to your purchase.
So if you have $10 in your savings catcher and purchase $20 worth of groceries and the cashier uses the savings catcher payment option. The system will apply the full $10 from you savings catcher to the amount. Then you will owe the remaining balance. To prove this, if you goto self check out, scan in your "savings catcher" app scan in all your groceries and at the payment options DO NOT use savings catcher, just credit/debit or cash.
The system allows you to do a normal transaction with NO $ being taken from your "savings catcher $" and you can submit your receipt allowing you to build up your "Savings catchers" balance.
See, Walmart IS NOT training their cashiers to ask "if you would like to use your savings catcher balance" they are just doing it regardless if your wanting it used or NOT! Even management has been trained to tell their staff to just apply customers "savings catcher" We whats the point of a Savings catcher if you can never save to use it for or when you want???
Gift Card
- Staff had very little knowledge about walmart gift cards
My TV Saga
Never received any answer from Walmart. Asurion, the insurance company for Walmart, sent me an e-mail asking me how great they were. I informed them how disappointed I was in Walmart and Asurion but never received any comment.
After attempts to get the TV to function via computer, Walmart's Customer Care Team, Asurion, agreed to have the TV repaired at its depot. The repaired unit was returned to me by UPS. Unfortunately, the TV was physically damaged, probably because it was dropped during transit. Asurion then agreed to replace it BUT the choice of replacement was either a Polaroid or a Sceptre model---each retailing for much less than a Samsung.
I complained to various supervisors at both Walmart and Asurion that if I wanted an inferior product, I would have bought one. "Too bad" was the answer. I was given 48 hrs to make a decision.
All this with an extended warranty! I chose a Polaroid with a picture that is not the greatest and a reputation that is even worse.
Preferred solution: Let the company propose a solution
HAT'S OFF TO NORM YANEZ!!
- Service-professionalism demonstrated by norm yanez
Saving Catcher Changes
I too was refused a medication prescription
I have taken the same meds for over 4 years for the same reason (DUHHHH!!!!). I just moved here form another area and transferred my RX's from my last Walmart to this one.
Out of nowhere, the pharmacists started giving me a hard time filling an RX for Tylenol #4, which is the lowest of pain meds.
I have had back surgery (failed); I have had 10 nerve blocks put in, I have undergone injections in my neck (4 of them), and in myu lower back at least 4 or 5 times. I have been in PT half a dozen times..
They "threatened" to call my Dr....They did..my dr. told them to fill it, all was ok, they have my whole med history.
Walmart stll refused. I told them by law, though they can refuse, they must refer me elsewhere...Their reply" I did, I told you to try somewhere else - try CVS or Walgreens...THAT IS NOT REFERRING ME ELSEWHERE...
My dr. is upset..
What to do - I have never take a 30 day supply in 30 days - I try to make them last at least 60 days, even if I am in pain - which I am 24/7...I never ask for me nor ask for early RX's..
I could understand them questioning it...But when they call a DOCTOR, WHO STATES THEY KNOW MY RX HISTORY AND TO FILL IT, AND THEY STILL REFUSE......WHAT THE HECK?
WHAT NEXT...
WILL WALMART START REFUSING AN OVERWEIGHT PERSON A CHERRY PIE AT CHECK OUT?
WILL THEY FORCE A VERY THIN PERSON TO BUY THE CHEAPER FATTIER HAMBURGER MEAT???
I AM SHOCKED AND DON'T KNOW WHAT TO DO.
Got ripped off!
I ordered some fitness items from Walmart.com during a Pre-Black Friday sale on Nov 17, 2018. My recipt on the 17th said my order would be ready Nov 28th.
It was to be sent to one of the local stores I shop at for pickup. On Nov 21, I received an email saying some of the items were delayed and that I would receive another message when the items had arrived. I received another message a couple of days later saying there was still a delay on some items. It was never clear in the emails which item(s) they were referring to.
It said I could wait until all of the items arrived and pick the whole order up at once. I was then told on Nov 26 that it would all be ready after 6pm on Nov 28. Then later that day, I was notified through the app that an item was being returned for non-pickup! I clicked the button to cancel the return, it asked was I sure, I said yes.
I got more email messages that the order was still delayed all through the next 3 days. I finally got a notification that my order was ready to be picked up on Nov 30th.I went there today, Dec 1, and found that 4 of the 5 items were there, but the other item had been returned anyway. I contacted help on the website and the agent I chatted with said they could not reorder the item for me at the original sale price. I would have to pay almost $50 more for the item if I still wanted it!!!
I think they canceled it on purpose (as I wasn't told it had arrived until it was returned) to force the inflated price on me!
I can't remember for sure what the original price before the sale was, but I think it was lower than they want now. Not happy!!
- Pickup area employees
- Customer service blew me off
Preferred solution: Let the company propose a solution
Disappointment
Preferred solution: Let the company propose a solution
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Verified Reviewer | Plover Village, WisconsinStore
This review was made by mistake by me and i already did a review on place first time happen to me just wanted to share.
Don't Stand behind Customer
- Non
- Idiotic policies
Preferred solution: Deliver product or service ordered
Gift Card Fraud
Preferred solution: Full refund
Pissed Closed for lunch!
Protection plan
Employment verification
My son was terminated from Walmart. I asked him to get a letter stating that he was terminated.
(I needed this as verification) They told him there was a website that agencys could access and they would get that info they needed. A few weeks went by and was notified that i needed that verification. Well to make it short and sweet.... i told the agency that he worked for Walmart and they said oh good we can verify through website.
To which it came back his staus was still active. Great just another issue. I called Walmart told them all this asked why if this was the case 1 they wont write a letter 2 he was on there system as inactive. At this point i was angry, why do you provide a service that does not work?
really? The system does not work. Why is this exceptable? I then asked questions about this online site and asked will it say he was terminated?
HR couldnt answer that question. So now you have people that dont know how this website works but is the only way to get verification? Again my son was told he could not have a termination letter that it could be obtained through the site. The site that the agency can see is not what Walmart sees and why?
Walmart you need to fix this and train personal on how your system works. You put all this in place but it only half ***
Cashiers causing to many errors
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I have used self-check and if I use my Savings Catcher app, it automatically takes any balance and applies it. I do not get an option to not apply it.
Therefore, I believe the cashier's do not have that option either. This option was removed at the same time that the ability to scan receipts was removed.
I think that Wal-Mart should give a $100 Wal-Mart gift card to every thousandth customer.
With my luck, I'd go to spend it and find out that hackers had stolen all the money already.
It a shame the they ruined the savings catcher for people who pay by cash. None of my receipts register anymore since oct.
Yes, shame on Walmart for having such a program that causes nothing but problems. Losing them big money that could be passed along.
Hey dingbat. There is no savings catcher button for cashiers to press.
If you don't want the savings catcher funds used then go into the walmart app and shut it off like a normal person.
Maybe you need to buy a different brand of tinfoil for your hat. Or maybe, heaven forbid, read instead of assuming everyone is out to get you lol!
Lol, Hay Dingbat! DERP, You are a F'n idiot!
There is a prompt that the cashier gets when you scan your savings catcher QR code (if you even have any idea of what a QR code is) and log into Walmart's saving catcher. So just the fact your response was "to turn your saving catcher app OFF" tells me your are about the dumbest person on the internet. YES, You have to open your savings catcher app and scan the QR code so your receipt is registered into your account and you can submitted it for your "saving catcher" SAVINGS! I have an idea DERP, Look up how to use your "saving catcher app" anywhere on YouTube because you clearly have no idea how the app works!
They DO have the option of not using savings catcher 's credit or using the Saving catcher's credits when closing out the payment. Walmart has taught the cashiers to use customers "Savings catcher" credits every time! So, if you think, I think everyone is out to get me! Lol!
Ask the Walmart cashiers if they get a prompt when you scan in your Savings catcher account. Or infact do it yourself!
Goto self check go thru the Savings catcher process when you goto to cash out you will see it for yourself and the different options. There is cash, gift card, cedit/debit and guess what SAVINGS CATCHER!
There is not a spot for cashiers. It's for customers you anonymous idiot.
Hence the q code. Why don't you read up on the program you are trying to use?
Maybe because it is too much for little old you to comprehend. Continue living your stupid tinfoil wearing life.
It should be a law that people with bigger shoes sizes then there IQs should not post. PLEASE do the world a favor and unplug from the internet!
i found this useful, there is a pay option in the app that turns that feature off.