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Walmart in Phoenix, Arizona - Customer Service

5.0
Details
this isnt a complaint but i had read complaints about walmart here. I wanted to share my great service i got with everyone. I would like to take this opportunity to share my experience with everyone on my experience with the customer service assistance I received from the employees at the Walmart Supercenter at 19th Ave and Bell , in Phoenix, AZ. I had bought a 50 inch tv on Thanksgiving for one of the Walmart deals. I hadnt had a chance to set it up until recently. At the top of the screen there was a blemish. Like the screen wasnt laying flat. It looked like a rippled at the top of the screen. When certain colors were displaying on the screen it made the picture look even worse. I spoke to James in the electronics department at the 19th ave and bell Walmart Location and he said they didnt have anymore of that model in but had a 50 inch that was a newer model , but was a higher price. James went beyound regular customer service assistance. He took my name and number down. Called me back and Ok'd it with the store manager to do a even exchange for the new model TV they had that was a higher price. . James was the first employee from that Walmart location that provided me with outstanding assistance. When I got to the Store, Christine in Customer Service department.assisted in locating James and getting the information. She helped me go to my car and get the box and TV out.By the time we got in with that stuff , James had the new TV at Customer Service. Christine worked on getting the exchange processed and was efficent. After the exchange she even helped me get the new tv to my car and into it. I really apprecaited her assistance. Additional Angie the Custoemr Service manager assisted Christine with the exchange , she had a great attitude. I would like to take this opportunity to thank James, Christine, and Angie for their exceptional custoemr service and putting my faith in Walmart. Thanks
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Review
#583859 Review #583859 is a subjective opinion of poster.
Pros
  • Great employees
Reason of review
Good customer service

Walmart e-card for $100 arrived as an e-mail with the message 'no content'

I ordered a Walmart e-card. The email arrived in my daughter-in-laws gmail account but it contained the message 'no content'. That was on Christmas Eve. I have been trying to get this resolved since then via several e-mails to customer service and phone calls also. Each time they said I would get an email with the resolution in a few days. I never received anything. I paid for it with Paypal so I disputed the payment on Paypal and was hopeful that I could get my $100 back. However, Walmart has to respond to the Paypal dispute and, you guessed it, Walmart has not responded. I really thought I should warn people. I'm out $100.
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Review
#583845 Review #583845 is a subjective opinion of poster.
Cons
  • Product not delivered
  • No refund
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Undelivered Ecard
1.4
Details
I bought milk for my daughter on Tuesday, 1/13/15, and we gave her a bottle of it on 1/14/15 in the morning, and about 30 minutes later she starts throwing up everywhere. I was told to get the milk, and the wife smelled it and said that it was rotten. She asks me to...
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8 comments
Anonymous
#936344

i am a walmart cashier and it is not our job as a cashier to put the milk back we are too busy on the register. the one who is responsible is the CSM which we put 248 action c...

Review
#583565 Review #583565 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Pay the doctor's bill and lost wages.
3.7
Details
First off, I've tried cashing a money order there, got denied. Then tried cashing a SS check, got denied. They will not take the blame and tell you to take it up with Certegy, their *** credit reporting agency. Well I took it up with Certegy and demanded a free credit...
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6 comments
Anonymous
#932248

There are other variables besides the expiration date that can make a license invalid. For example, a suspended license is considered invalid. A fake id is also invalid. Thos...

Review
#583199 Review #583199 is a subjective opinion of poster.
Cons
  • Pharmacy
  • Customer service
Reason of review
Poor customer service

Walmart - Pick Up Service Review from Findlay, Ohio

I went through the pharmacy drive thru to pick up prescriptions and after waiting 15 minutes behind 1 car they told me there were other people in front of me to hold on. I explained I had already waited 15 minutes and the extremely rude lady said well there are people in here you need to wait and shut the screen down. I ended up waiting 35 minutes! I have been to many different pharmacies and yes i have had to wait about 10 or 15 minutes but never 45 and I have never met such a rude person suppose to be working in customer service!
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Review
#583177 Review #583177 is a subjective opinion of poster.
Reason of review
Poor customer service
False accussrion of retail theft at roseville store. I tried on a pair of boots had to look at least four aisles for a mirror forgot that i had the boots on and had left my boots in the aisle. The employee was extremely rude and threatening. He admitted to...
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11 comments
KevinRichards
#933206

"You are a sick ***. Keep it up and you will end up in prison."I cannot quote you, but Michael Jackson has done worse than Bubba and he was never sent to prison.

Review
#583171 Review #583171 is a subjective opinion of poster.
Reason of review
Poor customer service
My 90 year old mother went to Walmart, who had just had a knee injection. She asked for a wheelchair shopping cart. The Associates said they were in back but wouldn't get her one. So she had to walk all over the store. I called the Store Manager to complain. HE HUNG UP...
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4 comments
KevinRichards
#935238

Your mother must not have sent you to school. They way you phrase that first sentence makes it seem like it was Walmart not your mother who had a knee infection. Most likely...

Review
#583116 Review #583116 is a subjective opinion of poster.
Cons
  • Violated the ada title iii
  • Refused to call 911 when broke hip
  • Associates overcharged on items
Reason of review
Problems with payment
Loss
$112
Preferred solution
Full refund

Walmart - Manager Review from Millville, New Jersey

I actually work at walmart i use to love going to work, now i dont even wanna get out of bed the way managers treat us i understand having respect for ur manager but the way they mistreat us and evryone is so afraid of saying anything cause there scared of loosing their job it makes me cry all the time never get appreciated never get anything just treats if u dont get this done evryone is going to be coached smh i hate walmart n im trying tt find another job cause im not gonna keep being mistreated...
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3 comments
Review
#583110 Review #583110 is a subjective opinion of poster.
Reason of review
Poor customer service
5.0
Details
Any bakery with trained staff SHOULD be able to produce a wedding cake as ordered. 'No major issue with the cake' someone said? What if you ordered chocolate cake in pink and blue icing and got an orange flavored birthday cake decorated in Halloween colors and reading...
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8 comments
Anonymous
#932731

Would not take item, received for Christmas, and give a refund because it was a couple days past their 15 day limit. NO MORE Walmart for this family!

Review
#582942 Review #582942 is a subjective opinion of poster.
Cons
  • Local level unable to handle it
Reason of review
Corporate came through for ME!

Walmart doing inventory - do not shop, nothing to buy!

3.2
Details
The store on Cortez Rd, Bradenton FL, has shelves almost bare and staff telling customers "we are not ordering anything right now because we are doing inventory." Really? I had a totally waster trip there this week because there was NOTHING in stock that I went there for. With Walmart's renowned logistics and inventory systems I find it hard to believe that they have to empty the store shelves to take inventory! Surely inventory control and ordering is dynamic and instant! They should hang a sign out saying "don't try to shop here until we are done with inventory!" This store is way overdue for a change of leadership! Sure I sent an email to Walmart, but they have not responded, obviously do not care, and from my experience with other emails to them they are unlikely to take any action.
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Review
#582776 Review #582776 is a subjective opinion of poster.
Cons
  • Customer service
  • Long waits
  • Lack of stock
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • out of stock