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Walmart ..Poor policies

I too had a similar episode with Walmart. I was so upset they would not let me return a product for ANYTHING else that I called my friend to tell her I am going to Jail today. She replied..where are you? I told her Walmart. As soon as she arrived I explained that they stated I must replace this product with the same product or nothing at all. When pushed to the wall.I decided to PLAY THEIR OWN GAME. I put the same product in the cart and off to customer service we go. The cashier gave me EVEN EXCHANGE. But just to make it clear how unhappy I was..I took the receipt, and the product, gave it to my friend and said MERRY CHRISTMAS. Needless to say I let her know (right at the counter) that she has 15 days for returning product. We then proceeded to the back of the line, returned the product for cash in less that 15 minutes not 15 days. Why do people have to make live so complicated? It is not like I asked for money back, just different products.
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5 comments
Review
#582735 Review #582735 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Walmart - Advertisement Review from Tomball, Texas

2.6
Details
Hello manager of Tomball walmart business 249. I have a problem with the employee named Clara. She's not doing her job correctly because the walmarts policy says they compare prices to other stores and give that price to customer. Every time we try to compare prices she says denied every time with some *** excuses. First time we try to compare price she said she need a broucher or advertisement paper. Next time when I get that she said that it's aldi's own product that's y they provide it for lower rate. They provide it their own rate that's y we have to compare it. Doesn't she understand what price match is. She is really rude every time whenever she's at the counter. She is really rude and in respectful employee I have ever seen at any walmart.
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1 comment
Review
#582584 Review #582584 is a subjective opinion of poster.
Reason of review
Poor customer service

Walmart in Citrus Heights, California - Same thing for me and over $800 in fraud charges on my credit card

I submitted my card numbers for exchange on 1/9/15. Nothing since, e-mails are vague about system problems. Made me register a credit card to "avoid fraud". Cardcash.com now shows my order as cancelled. and suddenly, there are $800 in charges at Hong Kong Disneyland, etc. I have shut down my credit card and reported the fraud. The thing is, I went through a legitimate news article (sorry, can't remember which). It gave me the link to Walmart to enter the card numbers. I scrolled back over all the URL addresses, they look legit, but obviously,they are not or something in the background may be hi-jacking you to a fake site. Sorry, I am not providing a copy of my credit card statement just to show you what happened. Use this service at your own risk!
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3 comments
Review
#582355 Review #582355 is a subjective opinion of poster.
Reason of review
Problems with payment

Walmart in Colorado Springs, Colorado - 24inch television

i purchased a 24 inch tv and later it cracked on the inside panel. after 2 months of complaints and finally someone from corporate who helped us with our problem. i implore all who want to buy any electronics from walmart with insurance, DON,T EVER BUY ANY ELECTRONIC OR INSURANCE FROM WALMART. they wont help you at all. all those that work for walmart corporate, shame on you. walmart was built and an ideal to give better product for the american people at agreat price. you truly have fallen from the apple that walt started. KARMA WILL BE YOUR DOWNFALL. AND FOR THE CEO, STOP THE MADNESS. EVERY STORE THAT I GO TO HAS BEEN RUDE, NOT HELPFUL, AND NOT CARING AT ALL. MAY WALMART GO DOWN IN FLAMES.
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Review
#582267 Review #582267 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Purchased a SONY PS 4 console as a 2014 Xmas present for my son- when he went to play found a prior online personal profile; so, Walmart is passing off used consoles as new . Because we were on vacation where he did not have access to an HDMI port, my son didn't play...
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6 comments
Anonymous
#931441

Why does everybody fall for this ***??? Do you honestly believe that the op is going to write a complaint then tell everyone that he punched his son because he dropped a glass...

Review
#582099 Review #582099 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered

Walmart in Bozeman, Montana - WORST ONLINE EXPERIENCE ALSO!!

1.8
Details
Ordered cookware online, paid for it, and planned to pick it up at the local store to save on shipping charges. Went to pick it up about 3 or 4 days later, not even in the computer yet. Lady looked at my receipts for walmart.com and paypal, and said paypal or whatever that is, is probably the problem. Called 10 days later, still nothing. Can't go into the store, and pick a box off the shelf and use my receipt...that would send the entire store into mayhem! I literally have to wait until a box arrives intended to fill my order, no matter how long that takes. Will never order from them again. (Still do not have my "paid for" cookware)
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6 comments
Review
#581997 Review #581997 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Management
  • Service
  • Long waits
Reason of review
Poor customer service
Loss
$89
Tags
  • incompetent customer service reps
  • Insensitive Customer Service Reps
  • Unorganized System
3.0
Details
Walmart MoneyGram Sucks, Western Union Better
Walmart MoneyGram Sucks, Western Union Better
I went to the Walmart MoneyGram Website and tried to send around $20 to a friend in Serbia. After I filled everything out I got an email to call a toll free number because additional info was needed. I called it and she asked me a bunch or personal questions about my...
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6 comments
Anonymous
#1342728

I just had the same issue. They are pathetic. *** customer service. No way to address a mistake made by their "security system". GARBAGE.

Review
#581647 Review #581647 is a subjective opinion of poster.
Cons
  • Ridiculous policy
Reason of review
Poor customer service
Preferred solution
Stop making it so strict for something obviously not a scam over $20 for someone I told her her I knew 5 years and rarely sent money to. If I ask to speak to someone higher up then let me, don't lie and say a customer service rep is the highest I can talk
3.2
Details
Sunday january 11 I was told by a wall mart associate that she didn't want to help me and if I said another word she was going to (slap the *** out of me) this happend at the store in st. Charles MO. This isn't over Wall Mart.
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3 comments
Anonymous
#931066

if she said I will slap the *** out of you, you should have said I will just let it out for free. Then taken a huge dump right in the middle of the floor

Review
#581341 Review #581341 is a subjective opinion of poster.
Reason of review
Poor customer service
At Walmart in woodhaven, mi, 9:15pm on a Sunday. They have 20 checkouts but only one person on the register, .....ridiculous! !
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2 comments
Anonymous
#930151

My walmarts does this and forces u to use the self check. I swiped a movie and had to wait 30 mintes for a manager to walk over to ok that I culd get r rated movie, im 45. She...

Review
#581240 Review #581240 is a subjective opinion of poster.
Reason of review
Poor customer service

Walmart in Austin, Texas - They don't respond to credit request

1.0
Details
I ordered Duke's Nut Cracker thru Walmart.com and I returned item when it arrived. The package wasn't opened and sent it back for refusal to accept the item. I waited for 2 weeks and didn't see credit issued on my paypal.com account so I sent them two emails, 12/31 & amp; 1/7 but still havn't heard from them. This is a worst business I ever dealt with thru Walmart.com. I have sent an email to Walmart to see when they will issue the credit to my account since I'm not getting response from their vendor, Bic Warehouse.com,
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Review
#580797 Review #580797 is a subjective opinion of poster.
Cons
  • Bad customer service
Reason of review
Poor customer service
Loss
$25