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Walmart - Gift Card Review from Hammond, Louisiana

3.0
Details
On Jan 5th and 8pm I visited this store to pick up 20 dollars worth of food for my house hold. In a hurry, I used the self check out lane. Ran my card and the computer froze on me! After half an hour of trying to explain(I had a atm print out of my before and after) that the money was taken out of my account I was literally told to leave or have the cops called on me! I left in tears without my food or money. The manager at the time smirked at me while he and his employees made comments like "can't fix ***/some people shouldn't be allowed in public/come on preacher...even Jesus was disgusted by liars and thieves". This man sincerely seemed to enjoy threatening me. The next morning I got on the phone and my financial institution informed me that the money was not sent back to my account. So I spent 3 hours, half of which was on hold, with customer complaints trying to figure out where it had gone. Finally fed up I called the store directly, asked for the manager by name, spoke to him for 3 minutes before being put on hold for 26 mins. At that point a csm got on the line and at first was not helpful at all until i told her the entire conversation, or lack of, was being recorded and I was going to turn it in. So I was informed to come get my groceries and a 20 dollar gift card for my troubles. I was able to return to the store that evening. Thinking this would be simple enough I went to the front desk and tada they had no idea what I was talking about. It took half an hour of arguing (yes I argued this time) being told no one was there to issue a gift card to which I replied ok well that's fine I need my groceries though. "ma'am we can't allow you to just go grab what you want and leave". Wal-Mart is a multi million perhaps even billion dollar company and these employees are treating me like trash over 16.99? Then think that a 20 dollar gift card makes it all better?! Why not train your employees better and find management that doesn't smirk in the distraught face of a mother trying to feed her kids while allowing and taking part in bullying her. Why not purchase self check out software and hardware that actually works? I am still upset and angry about this situation. And to the head manager, Norman, putting an upset woman on hold does not make the problem go away. I'm far from done with this site and it's employees. I will use every resource I can find to let them know treating customers with this level of disrespect is not just uncalled for but also disgusting.
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21 comments
Review
#579367 Review #579367 is a subjective opinion of poster.
Reason of review
Problems with payment
Walmart should not own fish
Walmart should not own fish
So I knew that Walmart did not take great care of their fish, but I had never seen anything worse than what I saw the other night. almost all the fish in every single tank were dead. I only have two pictures, but you will get the idea. In the crab tank, all the crabs...
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14 comments
Anonymous
#1207401

I disagree, fish mistreatment isn't exactly cruelty in my opnion. They'd be eaten in the wild by now. Not only that a few isles down they have them canned

Review
#579334 Review #579334 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Walmart - Gift Card Review from Woodland Park, Colorado

1.0
Details
Worst customer service of my life! On black Friday (11-28-14) I went to their online site to purchase three curtain rods and a 12 piece dinnerware set. The total came to a little less than $90. I used a $30 gift card, threw it away, and then paid the balance of $57 on my debit card. By Jan 1st I still hadn't received anything, so I call online customer service, I was put on hold for about half an hour, then hung up on, I call back, they tell me that there is no record of my order at all. After I got off that call and check my bank. Sure enough, there's a charge for $57 on there on 11-28... But for the local Wal-Mart, not online. I have never and will never set foot inside any retailers on black Friday. It's chaos and I refuse. So here's what it all boils down to... My gift card was used I know because I had to pay the balance, my card was charged I know because it's on my statement, but somehow it got screwed up and is showing as a local purchase and not online. After calling back a 3rd time and explaining the story, I was told he couldn't do anything, and he gave me an email of people in charge of online customer service. He told me they could help. After a week of emailing (four emails spanned in that week), only to be ignored day after day, I threatened that I wouldn't stop until they responded. Finally, they write me back today, telling me that I have to go to the store and despute the charge. I know they had the ability to help me and make things better, they could have refunded the money, or even sent the products I never received.... But no... Always someone else's problem. Always sent the shmuck of a customer to chase around in circles. Well, there is no end of the rainbow. OnlOnphone call holds and hangups, and rude executives who do everything they can to ignore you. If I could give them 0 stars, I would.
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1 comment
Review
#579267 Review #579267 is a subjective opinion of poster.
Reason of review
Order processing issue

Walmart - Dvd Review from Atlanta, Georgia

3.3
Details
Walmart is a joke their site to store says delivered in 7-10 business days. So why is it I have been waiting close to two weeks for a couple dvds to come in? In my opinion and to who ever might read this go to amazon. Faster shipping and better customer service. What takes walmart or should I say slow mart two weeks to deliver amazon has on my doorstep 3 to 5 days sometimes even sooner.
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5 comments
Review
#579215 Review #579215 is a subjective opinion of poster.
Reason of review
Problem with delivery

Register Checkout Review

Grafton Rd Walmart checkout was 15 min. 30 lanes and only 4 people working. Return was 10 min. No managers in sight. I will pay extra for good service with a smile. Done with Walmart!!
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Review
#579197 Review #579197 is a subjective opinion of poster.
Reason of review
Poor customer service

Walmart - Poor customer service and bad attitudes

I was looking for the movie Frozen and all they had was the sing along edition so I asked a lady that was standing in the movie section working if it was only sing along or if u could watch it without it, she kinda glared at me grabbed the movie out of my hand and said idk I don't work here i work in the photo dept Im just helping put up movies, ask so and so, so when a guy that worked there rushed by I asked and he was like o yeah that's it! Sorry!! Also we had ordered something site to store and when we got there they didn't have it ready and said hold on let me go get it off the shelf and took forever. So lazy that they didn't even have it ready to pick up when we got there, y even have the option!! also every time we go in to check out there is only a couple checkers every time and have to wait forever in line, they need more workers!!
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4 comments
Review
#578816 Review #578816 is a subjective opinion of poster.
Reason of review
Poor customer service
2.1
Details
WALMART STORE 5409 is by far the worst place to work and shop as a customer. I have been working there for a very longtime and the managers often times treat you like nothing. Oftentimes i don't get my breaks and get yelled at by managers from departments other than my...
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6 comments
Anonymous
#926517

All yall extra comments need to go get a job or 2 and stop talking down to someone who is speaking up.

Review
#578674 Review #578674 is a subjective opinion of poster.
Cons
  • Service
  • Lack of stock
  • Customer service
Reason of review
bad management and customer service
Loss
$11
Preferred solution
Hire managers with good people skills

Walmart in Birmingham, Alabama - Horrible! Shopping carts.

wal mart in Gardendal Alabama ,has the most annoying shopping carts.Most of them rattle from bad wheels going through the store,some of them pull eith to the left or right and tire you out if you fight them through the store full of groceries.I shop there a lot and I have heard many customers complaint about the carts.Even our K mart has new buggies,including the smaller ones people love.They have opened a new Publix now close to our wal mart and I'm going to do my shopping there till Wal Mart decides to upgrade those horrible carts!
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4 comments
Review
#578452 Review #578452 is a subjective opinion of poster.
Reason of review
Bad quality

Photo Center Review

4.5
Details
How does the photo center close at 8 on Sunday and the only person that can develop the photos has already left and its 6 having me sit there for more than a hour waiting Walmart at Randallstown
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Review
#578311 Review #578311 is a subjective opinion of poster.
Reason of review
Poor customer service

Walmart - Out of stock online, but in store pick up.....yeah right!!

1.0
Details
I found an HP 2541 wireless all-in-one printer online for $26.00 on rollback...Of course its out of stock online, but the listed stores have it in stock to pick up today..GOOD LUCK..NONE of the stores listed had it in stock and when I finally found a store that had them in stock they were $59.00. This does not make since to me, how can online and in store be so different? It's all Walmart, RIGHT?? . I am calling corporate. Before I called 20 stores and found the printer I emailed corporate and asked for a rain check and they refused. WHY??
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Review
#578092 Review #578092 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$33
Preferred solution
Let the company propose a solution