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Walmart in Mesa, Arizona - Customer service is terrible here are 3 of my recent experiences

2.4
Details
1. Ordered a product to be shipped to store to avoid shipping charges. When tracking Fed Ex showed delivered to store but when I went to pick up the store denied having it. Only to get an email that same day that it was ready for pick up. I will never use thus service from Walmart again. 2. My wife and I were in the check out line with our 3 kids, the oldest is 5. One of us watches the kids while the other takes care of the purchases and paying. My wife which is 37 and I am 43 years old. One if the items we had in our cart to purchase was a 30 pack of coor's light. The cashier asked my wife for her I.D. and then proceeded to require to see my I.D. which I asked why I was being carded for something my wife was obviously paying for. The cashier said we have to card anyone that looks 18 or older. I replied how dumb of a policy is that. What if I looked 18 but was only 16 who cares I was not buying the beer. A manager was brought into the situation and said I could be a person who is selling alcohol to minors. I could not believe how much dumber of a response could I have gotten. We immediately told them we would not require any alcohol from any walmart again. 3. The pharmacy how great a place to visit. I would rather go to the MVD then this place at Walmart. I had a prescription my 5 year old son needed filled. After making 2 seperate trips at later dates and being told that they had not been able to fill the order yet, span of 2 weeks had gone by. I had decided I would go to another Walmart to see if I could get better service. All wss good I was told they had the product to fill the order. They called the other location and had the order there canceled. The lady said they had filled my order at already at the other location. I replied if that was the case then I am even more pissed off because I was turned away the day prior being told I still had to wait. Anyways I returned 90 minutes later but was told the order would be ready in an hour. After waiting in line I finally was able to pick up my order, so I thought. The cashier told me my order was nit at this location. I explained to her that this should not be the case. She looked into what I had said and found my story honest. I was told they were working on filling my order but could nit be told how much longer it would be. After another 12 minutes passed I was called to come up to the counter. I paid and left only to find out after I got home I was only given a partial for my order. Needless to say Walmart sucks in ever aspect in my opinion. Three different area's all three failed. Never has a manager ever done anything to show me as a customer I am important. Walmart is not only to big but has forgotten how to treat the very people who make them big. I am one customer who will share my experiences and deter anyone from shopping at any location. I have spent most of my career in shipping receiving and transportation while being apart of the management and decision making processes. I am a veteran of the 1st gulf war and was raised in the country so treating someone properly is the first, second and only way of life. Character is something a manager requires to bounce from employee to customer and back to employee. Situations such as what I have described should never happen and if does should never be handled in the manner which they were.
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19 comments
Review
#576954 Review #576954 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Train your managers
1.7
Details
Just had the worst feeling in the world at walmart canton Ohio tusc ave will never shop there again made me feel like i'm a lying when all I wanted to do was price match thanks a lot for that feeling Christina blonde hair
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4 comments
KevinRichards
#924059

I think you were trying to price match something that had an outdated ad, or something that was a different size, or something that did not qualify in some way or the other. ...

Review
#576893 Review #576893 is a subjective opinion of poster.
Reason of review
Pricing issue

Prescription Review

1.8
Details
Wal mart pharmacy again lost my prescription. They actually think its funny. This wal mart pharmacy is on Craig and Jones in Las Vegas
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Review
#576878 Review #576878 is a subjective opinion of poster.
Reason of review
Poor customer service

Walmart - Cashiers Review from Redmond, Oregon

1.0
Details
Rudest cashiers and employees of any retail store I've ever shopped in, not to mention their subpar merchandise and shady business practices!
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10 comments
Review
#576871 Review #576871 is a subjective opinion of poster.
Reason of review
Poor customer service

I will never spend another penny at Walmart ever again!!!

1.0
Details
1 month before Christmas I ordered a swing set online for my 4 year old. It was supposed to arrive at my local Walmart the Monday before Christmas. Well.... It never came! So Christmas Eve I called to find out where my swing set was, they couldn't tell me. So I asked for a refund, so I could go somewhere else to buy the item at a different store. They would not give me my money back since the product hadn't been delivered yet!! So on Christmas eve I was out $400.00 and had no swing set. They had no problem taking my money the moment I ordered online!! We ended up having to drive 1 hour away on Christmas eve to save our daughters Christmas!! Thanks Walmart!!
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5 comments
Review
#576833 Review #576833 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution

Walmart - Review in Supermarkets and Malls category from Los Molinos, California

I will never spend another penny at Walmart ever again!!!
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1 comment
Review
#576831 Review #576831 is a subjective opinion of poster.
Reason of review
Poor customer service
Featured
1.0
Details
Walmart - Cake Review from Bentonville, Arkansas
Walmart - Cake Review from Bentonville, Arkansas
I ordered a custom cake made with the colors white & gray for my wedding I get a disgusting looking cake the color of brown and gold with the detail that a child could do with thier fingers. All they offered was to remake a simple cake half the cost with no refund...
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29 comments
Anonymous
#1147183

You definitely should have got the colors you asked for as that is definitely not white and grey. However, I don't think choosing Walmart to be your caked decorator for a WEDD...

Review
#576764 Review #576764 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
Christmas ruined for 14 year old boy because Walmart does not keep word or have any honor about the way the handle their mistakes
First I paid for the prepaid card that Walmart offers by green dot. When I had a card stolen the balance that was on the card before the police report was made never was returned to me once the card was replaced. I still tried to do business with this company through...
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19 comments
Anonymous
#952837

uh those prepaid cards don't need signatures or checking if someone uses self checkouts or if there's a PIN # associated with it and if he knows that guess what? YOU are the o...

Review
#576683 Review #576683 is a subjective opinion of poster.
Cons
  • Customer service
  • Long waits
  • Lack of stock
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • shipping and delivery
1.0
Details
At store 2523 Lee Blvd, Lehigh Acres. .FLORIDA. . I had just transferred prescriptions to this pharmacy one month ago..I have never had such trouble having my prescriptions filled, they are never in stock, the customer service is terrible, the assistance don't have any...
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Review
#576490 Review #576490 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Walmart - Game Review from Ellenwood, Georgia

1.7
Details
Walmart - Game Review from Ellenwood, Georgia
It doesn't matter if you talk to customer service they don't care long as you spend your money my kids bought a new game and they gave me the wrong game so I took the game back less than 30 minutes with receipt the wouldn't take it back they need to post these rules on every case that holds games in them its just an ripe off
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10 comments
Review
#576273 Review #576273 is a subjective opinion of poster.
Reason of review
Not as described/ advertised