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Resolved
4.1
Details
The Irvine California location off of tustin ranch road clearly has a manager that doesnt do her job rite.we purchased beats headphones that were defective and had reciept and valid warranty. Askef for exchange & they said they couldnt so ee explained the facts to them...
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2 comments
Anonymous
#1107372

Perhaps if you spoke more clearly the first manager would have been able to help you. If your spoken English is as poor as your written English than the first manager could not understand what you are saying and could not help you.

If you spoke clear English she would be able to do her job right.

The reason she could not do her job right was because she could not understand you. If you spoke proper English you would get better service, because it is hard to help those that do not speak English well.

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Review
#784755 Review #784755 is a subjective opinion of poster.
Reason of review
Damaged or defective
Resolved
3.4
Details

Update by user Feb 06, 2016

Last night I received a called from staff member in escalations department. We discussed my claim and she was able to understand that although fed ex showed that the driver was at my address, he only delivered the chair I ordered and not the computer. Since I had a...

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1 comment
Anonymous
#1107580

Glad to hear that, hope Target and Sears where you had the exact same problem did the same as well. But good advice at the end.

Review
#784441 Review #784441 is a subjective opinion of poster.
Cons
  • Being charged for merchandise i never received
Reason of review
Problem with delivery
Loss
$375
Preferred solution
Full refund
Tags
  • Online Store Environment
Resolved
1.4
Details
I went to Walmart yesterday & bought the second season box set of The Ghost Whisperer. Went home, opened it, the first dvd was Laverne & Shirley! I took it back to the store & was told it was federal law that if opened it couldn't be returned, only replaced. They...
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7 comments
Anonymous
#1090456

I call BS on this. I have never had Walmart refuse a return on anything, as long as the complaint was legitimate. I suspect there's more to this story than OP is admitting.

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Review
#765733 Review #765733 is a subjective opinion of poster.
Pros
  • To never shop at walmart again
Cons
  • Lack of business responsiblity
Reason of review
Refusal to solve issue
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Will Shop Elsewhere
Resolved

Update by user Jan 05, 2016

I am foolish, and young and after a couple days of thinking...who knows why the cashier didn't "like" me or have the patience but I didn't need to vent publicly. Very petty....sorry to all

Original review posted by user Jan 03, 2016

Had worst experience with naugatuck, ct walmart. Had issues with swiping my card...
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4 comments
bobs2015
#1088099

Discrimination? Why, did you look and/or dress like a ***?

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Review
#763111 Review #763111 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
1.0
Details

Update by user Dec 22, 2015

Walmart finally resolved my complaint today (12/22/2015) after MANY telephone calls and email communications with the Customer Service. My complaint was finally bumped up to Walmart Executive Escalations because of my emails the President and Chief Executive Officer of...

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2 comments
Anonymous
#1309504

We have purchased gift cards for our students, and some of the funds were already spent before we had time to hand them out to the students. We live in Northern California, and they were used in Southern California.

And of course, they were the $100 Visa gift cards. Three of the cards were replaced and reloaded, but there is still one card that is waiting replacement. I too have sat on the phone waiting for an hour for someone to pick up, but on hold to the high volume of calls. I've called seven different times and no luck.

I've written a letter to the address in Pasadena, but would really like to write to the President of the company. Does anyone have the address to such person.

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Review
#754718 Review #754718 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$106
Preferred solution
Deliver product or service ordered
Resolved
1.3
Details
We've been here for 2 long years. It's like pulling teeth to get ANY help in the fabric & crafts dept. IF you can get somebody to help you..the wait time is anywhere from 20 minutes to frikking NEVER! why is there NOT a person back there at all times to cut fabric,...
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2 comments
Anonymous
#1073553

Further more why should I have to wait in line. My son is in the navy, and he risks his life for you clowns, why should I have to wait in line, walmart and other stores should have a separate line for those whose family members serve our country so they can work.

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Review
#744587 Review #744587 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Resolved
3.0
Details
Walmart South common refused to take my returns on my unused Halloween costume today. The lady in the returns harassed me by throwing a false allegation on me that I came to return chocolates in the morning. Without even knowing about the customer detail how come she...
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19 comments
Anonymous
#1599352

Same here. I wanted to return Unused Halloween costume, she refused it. It’s absolutely makes no sense.

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Review
#727333 Review #727333 is a subjective opinion of poster.
Cons
  • Carelessness of employees
Reason of review
Poor customer service
Loss
$60
Preferred solution
Store credit
Resolved

Update by user Oct 14, 2015

THIS ISSUE IS NOT RESOLVED, THE BIG CHIEFS OF WALMART ARE MARKING THIS ISSUE AS RESOLVED WHEN IT IS NOT RESOLVED AND THEY DELETED MY POST WHERE I STATED THIS ISSUE WAS NOT RESOLVED. SHAME ON THEM, AND THEY NOW FIRED MY SISTER A SINGLE MOTHER OF TWO, SHAME ON THEM, THEY...

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51 comments
Anonymous
#1134968

They resolved an issue, by banning you. The very thing you are *** about is them not resolving issues, they solved one, be happy. run along.

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Review
#713760 Review #713760 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved

Update by user Sep 29, 2015

been out of the work field for 2 yrs .. And Feeling better and hope to be accepted

To the team of a hard working crew. Thanks for being concerned about my health.

Original review posted by user Sep 29, 2015

Well, I started working in pharmacy with experience of 29 yrs , the staff are not friendly and no...
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Review
#708148 Review #708148 is a subjective opinion of poster.
Reason of review
Staff
Preferred solution
They need a positive more refreshing attitude , toward other new employees
Resolved
1.0
Details

Update by user Oct 06, 2015

Walmart contacted me within 24 hours of filing a complaint with the BBB I'm happy to say fraudulent charges were reversed upon submitting affadavit of identity theft and the copy police report I filed on day I became aware of fraudulent charges.

Original review posted by user Sep 29, 2015

My account was hacked on...
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6 comments
Anonymous
#1045356

Report it to the BBB.

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Review
#707956 Review #707956 is a subjective opinion of poster.
Cons
  • Bad customer service
Reason of review
FRAUDULENT CHARGES
Loss
$385
Preferred solution
Full refund
Tags
  • Fraudulent Charges