Pickup at Store - Bensalem, PA Horizon Blvd.

I ordered a cabin air filter for my car this morning which I had planned to pick up in store this afternoon. They had it in stock and was already heading out so I figured I'd pick it up in a couple hrs. When I got there I took care of a return and headed over to the auto dept and found the item was out of stock. I proceeded to the pickup dept and after waiting someone finally arrived to assist me. After confirming my order number he confirmed the item is out of stock. Well, if it's out of stock, why the *** does your website tell me I can pick it up in-store?
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ID
#1014029 Review #1014029 is a subjective opinion of poster.
Reason of review
Order processing issue
New Reviewer

Short Review on February 25, 2017

I'm here in clements bridge road in Deptford. It's ridiculous that you have to stand in the speedy line for more that 15 minutes. What is the problem? Can you please get some competent employees. It's 4:55pm. It's crazy
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ID
#1013719 Review #1013719 is a subjective opinion of poster.
Reason of review
Poor customer service

Anonymous

Sally checked me out and was challenging every price match I had and she was so angry that she had to give me the item for the lower price. I had to call for the manager at one point because she refused to honor an add but was forced to by the manager ,the manager also told her I could seperate my order and that sent her into a complete melt down she was then deliberately trying to make this a bad experience for me and she did exceed in that she begrudgingly did the rest of my purchases while informing me on why I shouldn't be allowed to separate my order and ask to see the add again for the same item she already saw in the fist order. I still tried to be kind to her as you never know what someone is going through and at the very least maybe she was just having a bad day. I hope she is spoken to about the way she should interact with customers and if Walmart allows price matching and separating orders then the person doing the transaction should do it with a happy heart or at the least a neutral one.
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3 comments
#1296558

OP:

Why can you not just go to where the best prices are for the merchandise you want to buy?

It is that simple.

I wonder how many Walmart customers were waiting in line behind you, and how long you held up the line while price matching.

#1294471

I saw an item on walmart.com and went to the store where it was more expensive. I asked a customer service manager on the floor about the match and she said no problem, just show them the walmart.com price on your phone to the cashier.

I get up there and cashier was nice and got a customer service manager to adjust it.

That guy flipped out like it was coming out of his pocket. He yells " I'll do it this time.

You know I'm doing you a favor don't you."

The cashier is looking at me like "wow".

It was the same price on Amazon. Next time, I'll just buy it there.

#1294129

I really hope these businesses do away with the price matching garbage. Just creates headaches for the store in general, the cashiers and even the fellow customers that happen to be normal and, if they see a price they like somewhere else, simply go to that other store.

Customers like you caused me to simply avoid Wal-Mart.

The store attracts such a low-intelligence customer base. And, based on the crowd Wal-Mart willingly allows, I imagine most of these "price-match" queens are on government assistance to start with!

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ID
#1013613 Review #1013613 is a subjective opinion of poster.
Location
Yakima, Washington
Reason of review
Poor customer service

Poor customer service

Sooooo pissed that I will no longer patronize Wal-Mart and shop anywhere but them. Ordered something online and not realizing it was a third party through Wal-Mart and although I left emails with the third-party as well as Wal-Mart they had no desire in contacting me back. regarding the dispute. Poor Sam and his good intentions is probably rolling over in his grave...sorry Sam.sooooooo{{Redacted}} pissed...................!!!!!!!!!!!!{{Redacted}} and now I have to enter at least 100 words so now I am even more pissed off! Pissed pissed pissed...{{Redacted}} and even more pissed....how many words am I at now???
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1 comment
#1293847

You have 100 words with no issues if you actually typed out what issue you're having and didn't rant gibberish

ID
#1013475 Review #1013475 is a subjective opinion of poster.
Cons
  • No phone number found and did not respond to email
Reason of review
Poor customer service

Family Store-Really

I used to purchase Winona Pure Popcorn Butter from Walmart for about $4 per 5 oz can. It is a great product, but Walmart discontinued it. However, you can purchase it from a Walmart vendor for $9, CMON Man. I was at a meeting with neighbors recently and popcorn was served as a snack, and I mentioned Winona Pure. It was funny as several of the people there also liked this product and used to buy it at Walmart. Bring it back at a Walmart price, don't scalp us. Was the temporary stocking just a ploy to get people hooked on a good product and then triple the price. This apparently has happened with other favored products as well.
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ID
#1013448 Review #1013448 is a subjective opinion of poster.
Cons
  • Quit stocking a good product
Reason of review
Bring a great product back
Preferred solution
Let the company propose a solution
New Reviewer

Walmart - Review in Supermarkets and Malls category