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Walmart in Boonton Township, New Jersey - One Hour Guarantee is a many hour nightmare!

After standing in line for about an hour, I just missed the last pair of Beats. So, I pay cash, and get the one hour guarantee with directions and a code. We try to put in the code last night, and it isn't working. O.K. They are overwhelmed we will wait. We tried all day the next and still it didn't work. O.K. we can go to the store, we have the receipt. They tell us that we have to go to the store that gave us the guarantee, despite the policy saying any store. That store is two hours away, near where we ate Thanksgiving dinner. We come home and call customer service, three hours later, there is still no resolution. They tell us to drive back up there. We say, if we do, will the situation be resolved. They say, we can't guarantee that. I can't even stop payment, because we paid cash. This is a nightmare...
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1 comment
Review
#563197 Review #563197 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$159
Preferred solution
Deliver product or service ordered
I've had the worst experience ever ordering from Walmart online. I ordered my daughter a bike last Saturday at 10am then got an email later that night saying my item was canceled. It was very confusing that you guys allow customers to place an order get an email...
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2 comments
Anonymous
#1215219

Same thing happened to me I wish I knew this would happen before I bought my item. Now i have to wait to get my money back so dumb. Dont buy online from Walmart.

Review
#563185 Review #563185 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$76
Preferred solution
Deliver product or service ordered

Walmart - Tv Review from Bellevue, Washington

1.0
Details
walmartblackfriday savings My black Friday experience has been a nightmare!!! I paid 233.00 for a 50 inch TV that I was told at the walmart in Raford, Nc I can register online and it sent to my house . as it turns out they rang my ticket up wrong so the tc doesn't work. Told me I can go to my home town and pick up the TV . and now I'm having issues with it at my home town Walmart in Huntersville, Nc saying they can't help me. Right now I'm out of 233.00 and no TV . I am pissed!!!!!!! And will be escalating this!!!!!
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Review
#563140 Review #563140 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
We were extremely disappointed in our experience at the Huntington Beach/Talbert Walmart store last night! (Black Friday, November 27, 2014) We can not wait to share our misguided adventure with the "Better Business Bureau", "Orange County Register", "Yelp" and of...
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3 comments
KevinRichards
#907747

If his parents are out of work they should not be having children in the first place. Who feeds the child, tax payers because they are probably on government assistance. Ins...

Review
#563122 Review #563122 is a subjective opinion of poster.
Cons
  • Lack of stock
Reason of review
Walmart lied!
Preferred solution
I want the laptop as they advertised!
Resolved
I called the store #1831 @2:00 pm to verify if we could come in and get our television and wait with it in the cart until the sale started at 6:00 we were told no. We got to the store at 5:10 waited in line to get a ticket for the item we were given a 1 hour guarantee...
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8 comments
KevinRichards
#907742

These things go fast kiddo, is this the first Black Friday you parents allowed you to attend? Next time have them take you there earlier.

Review
#563111 Review #563111 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$234
Preferred solution
Deliver product or service ordered
Tags
  • walmart ad scams
1.2
Details
Hi, This is regarding black friday terrible experience at walmart.. Walmart was my favorite store till yesterday when something insulting and terrible happened yesterday: We were in *** for walmart ipad air offer and we got one after standing for 6 hrs.. However when...
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10 comments
Anonymous
#909733

We are not getting the whole story. Also, Walmart does not have control over this website.

Review
#563030 Review #563030 is a subjective opinion of poster.
Cons
  • Everythng
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I purchased the 50 inch tv and nothing else apparently my cashier rang it up as if I walked out the door with the tv. My receipt should have 1 hour guarantee on the bottom of the receipt and it does't. When I went back to the store this morning I was told that they...
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1 comment
Anonymous
#908218

There was surely an issue with the 1-Hr process this year. My understanding is that you should return to the store where you bought it. They will refund your money, write yo...

Review
#563009 Review #563009 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
I ordered 3 tires online from WalMart. The closest WalMart to me with a tire service is 40 miles away so I had them delivered there. When I got the email telling me my tires were at the store, I called them to see when they were open. They said they were open until...
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1 comment
Anonymous
#908055

Sue them

Review
#562934 Review #562934 is a subjective opinion of poster.
Reason of review
Poor customer service
Walmart - One hour Guarantee
I purchased a 50-inch TV during the first shopping event at Walmart Thanksgiving Day for the one hour guarantee. Upon arriving home (2-hours away from the store), I entered the TC number only to be told that it was invalid and to return to the store where I bought the...
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30 comments
Anonymous
#1077375

The 50" TV was not a part of the 1-hour guarantee, it was an in-store pickup item or guaranteed delivery BEFORE 12/24. That TV was on sale from Black Thursday all the way to...

Review
#562915 Review #562915 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$240
Preferred solution
Let the company propose a solution
2.6
Details
I was on the website at exactly 6:00 when the deals were supposed to be. I found the deals, but every single item I tried to buy said "Please contact your store location" I wrote a very angry email and got a response to call 800 #. Called 2x's both workers hung up...
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Review
#562907 Review #562907 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Price reduction
Tags
  • Black Thursday