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Had a horrible experience waited in line for 45 mins an got denied alc cuz my I.d. Of 25 years of age Wasn't substantial enough that they needed my wife's id as well?? Last time I checked you don't carry an I.d. In your yoga pant do you?? The woman that purchased alc....
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8 comments
Anonymous
#908252

Wow, never ceases to amaze me. If Walmart won't sell something to you - then you go down the street and (try to) buy it somewhere else. That is just the way it works. "I de...

Review
#560833 Review #560833 is a subjective opinion of poster.
Reason of review
Poor customer service

Retail Giant Walmart-Adding Insult to Injury

Local Fort Wayne resident Naketta Marie Walda went to industry giant Walmart at Lima & Dupont Rd. on November 16 this year, with the intention of buying a new TV for her family. She’d been saving her money for it and finally got to pick one out; a new Samsung 40” led television to which she paid, and took with her in a sealed box. When she got home and opened the TV, sadly it wasn’t what she expected nor what she paid for. In fact, it was a cracked Samsung 32” TV with a pioneer remote control inside. Of course, her first inclination was to take it back to Walmart, as it must have been a return from another purchase that was misplaced or something in their inventory. Upon arrival at Walmart the same day with receipt in hand, the recently widowed, single mother of two was told “it was Samsung’s fault awalmart return policy, walmart customer service complaint, retail nightmares, return policy walmart, nd she’ll have to talk to them”. All the while, giving Ms. Walda the distinct impression that Walmart felt she was trying to “rip them off” by replacing the new TV with this broken one! In talking to Naketta about the apprehensive Walmart Manager, she explained, “It was a guy, I don’t know his name because I was so upset. I was cussing at them and I feel like they think I put the old TV in there and am trying to get a new one. I am not that kind of person.” Personally, it sounds like someone took Walmart for a ride on a return from another transaction. Since they resealed the box, nobody at Walmart even questioned the return. Understandably, Ms. Walda was upset with the Manager (or person in charge on Sunday) at Walmart, as she was given no choice but to take the information for Samsung and contact them regarding her television dilemma. In communicating with Samsung, our mother of two was told she’d have to pay for the damages to the cracked television, and she’d need to do it through Walmart. Of course, she didn’t want go back to the Store Manager at the Lima & Dupont Rd. after the last fiasco, yet didn’t feel she should have to pay for damages to a TV she should have never received. So, she called the District Manager of Walmart. As she contacted the District Manager, Ms. Walda was informed she’d would have to wait for him to review his video cameras and get back to her in a few days. Why is this her problem? Why on earth should she have to wait for anything? It’s really simple guys, she didn’t get what she paid for. Give her money back or a new TV. Here we are on November 21th, five days after her initial purchase and four days after contacting Walmart’s District Management. Not a word from Walmart, and no television for the Walda family. The cost of the TV was a mere $298.00 plus $27.00 for the three year warranty. I realize it doesn’t sound like a lot of money to Walmart or even me, but when you have to save money to buy something, you should get the product you paid for in the box. Has it become necessary for us to open each box we purchase from Walmart before leaving the store to make sure it contains what it should? Sounds like, yes… yes we should! Further, Naketta doesn’t have the money to follow through with Samsung’s solution of paying for the old one to be fixed. And, why should she have to pay anything? This isn’t her problem, it’s Samsung’s or Walmart’s problem. Both companies seem to be dragging their feet on this issue, and trying to place blame on each other. The end result has become ignoring the paying customer while keeping her money. There needs to be some kind of solution, as it’s not the first time I’ve heard of this happening. After doing some research, here are 104 similar situations with Walmart and Samsung, mostly on phones however, the principal is the same. Further, here are more than 2000 customer complaints in regard to Walmart’s exchange policy. How many is it going to take for this giant to make a policy change that is fair to their customers? I guess we shouldn’t expect much in the way of Walmart, as their recent publicity has been around not pay their employees well enough to live above the poverty level. On the other hand, we’ll have to see what the Better Business Bureau thinks about the ongoing horrific customer service practices of Walmart. Naketta really needs your support and plans to take this public, asking for help from ABC’s 21 Alive and NBC33, as she can’t fight an industry giant alone. Please share this article with all your friends and help us make this it go viral to get the attention of Walmart and Samsung while doing away with unfair retail practices. Author, J-Amos You may contact her to verify any details, Naketta Walda 260-602-0871
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14 comments
Review
#560822 Review #560822 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$326
Preferred solution
Let the company propose a solution
Tags
  • walmart return policy
  • walmartcustomerservice

Other Product Review

1.0
Details
*** WalmartI hurt my leg only display table and y'all son of a b******denied my claimat the Walmart store Salisbury North Carolina on Arlington Street.I hope one day something very bad happen to you every Walmart store on the planet. I know this man another mother *** dime in your rotten *** store
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Review
#560819 Review #560819 is a subjective opinion of poster.

Walmart in Lincoln, Nebraska - Amazon Price Match

I went to walmart to buy a new router, walmart had them for 149.99 and on amazon it was 89.99 which was an amazon item, not a third party vendor, they wouldn't give it to me saying they don't price match amazon prime items, so I asked them for the 3rd party vendor price of 80.00 + 4.99 shipping, they said no to that one but said the one for 107.99 + 0 shipping was ok, even though it was a 3rd party vendor. And the rep kept arguing with me that amazon prime gave people special discounts on price which it does not, only free 2 day shipping and instant video streaming. Avoid the 27th street Walmart in Lincoln Nebraska, the employee's there are dumb as ***!
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Review
#560808 Review #560808 is a subjective opinion of poster.
Reason of review
Problems with payment

Other Product Review

Walmart is a *** company Like they say it profit comes double with the dummies
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Review
#560802 Review #560802 is a subjective opinion of poster.
4.0
Details
I am so upset, I waited 2 hours walking around to get nothing done to my truck. I have *** in my tire. I took 2 differant tires an was just going to have them put one on the rim. Easy fix! I dont think so! He told me their not allowed to put any different size tire...
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1 comment
Anonymous
#914628

You may be upset, but the walmart is absolutely correct. Due to very real safety issues, they only mount manufacturer recommended tires onto a vehicle. In some cases, odd ti...

Review
#560725 Review #560725 is a subjective opinion of poster.

Walmart - Tv Review from Elgin, Texas

First day of sale advertising Black Friday prices at Walmart in Elgin Tx. I was first told they didnt get any of the particular tv. I wanted to purchase. Then I was told they sold out of that tv today. What a bunch of ***! They made no effort to find one at another store or sell me one they have at the sale price. They shouldnt advertise something they don't have. The staff at the Elgin Tx. Store has the *** attitude! Buyer beware!
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Review
#560636 Review #560636 is a subjective opinion of poster.
Reason of review
Problems with payment

Ordering off Walmart.com= Bad idea

1.0
Details
So I ordered a weight bench set for my brothers birthday on the 18th of November. My item was set to be delivered on the 17th of November. I ordered my item on the 1st of November. I already was thinking that it takes really long just to ship something from site to Store but I was fine with it as long as I got in time for my brothers birthday. On the 17th I go to pick up my item and what do you know, it's not there. So I call customer service and they end up giving me a 15 dollar refund and assure me that my item will arrive the next day. Next day comes, still not there. I call customer service again and supposedly my item was now canceled since the 1st of the November (the same day I ordered it). I ask him if it was canceled did I get a full refund, he said yes. I took his name down just to be safe. I call back a little later because it didn't make sense, you know with giving me 15 dollars back on something that was already cancelled. I explain everything to the lady that has happened so far and she tells me my order was not cancelled and they can either re ship it to me and I can have it in 3 to 5 business days or a refund. I said re ship it to me as long as I don't have to wait another 2 weeks for my item. Now it is November 21st and I received an email stating my item will arrive on December 5th. I now know never to order from Walmart ever again because they CLEARLY do not know what they are doing.
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1 comment
Review
#560577 Review #560577 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Late Deliver

Walmart - Twin Lakes Parkway, Roseville, MN

1.0
Details
This place is a joke. Not only is it trashy as f$#%, but I waited for over 30 minutes at customer service to return photos - the manager had to come and help the lady after she dinked around for 10 minutes trying to touch every button on the screen with no idea what to do. Then the manager shows up to help and didn't even read the full order and was only going to return half of the photo book (wtf) - then after spending 15 minutes trying to make the return, disappeared to go ask how to return my photos. After standing around for 20 minutes wondering where the manager went, I decided I'd had enough and left. Not only did my photos and photo book from Walmart.com show up wrong - but the print order (600+ photos) shows up incorrect (where are the 5x7's I paid for?) and the photo book arrives with the front cover image wrapped around the spine of the book. First the photo order is completely botched, then I have the luxury of the sh*ty experience returning the photos when they f#&D them up. My business with Walmart is done. DONE!
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1 comment
Review
#560461 Review #560461 is a subjective opinion of poster.
Reason of review
Damaged or defective
Tags
  • Walmart Customer Service Return
This is an OUTRAGE! Your 8.a.m. 11/21 ad! I went to the (East Plano. 75 & Spring Creek) store at 7:30 this a.m. to purchase the $118 , 40" TV. When I arrived~ THEY WERE ALREADY SOLD! AND SOLD OUT! It wasn't even 8 a.m.! WHY HAVE THE RULES?! WHY ADVERTISE WHEN YOU...
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16 comments
Anonymous
#1356508

Who gets that bent out of shape over a TV anyhow? Honestly if that makes you that mad, you truly need some counselling.

Review
#560447 Review #560447 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$118
Preferred solution
Deliver product or service ordered