Walmart
Reviews and Complaints
Disappointed veteran
On March 28, 2018, I purchased an Element computer monitor from Walmart. There was a problem scanning so two employees repeatedly input barcode until it finally went through.
When I tried to return it I was told that the numbers on the box didn't match the numbers on the monitor. I went to the Ledo Road store and spoke with an associate then a manager. I explained that what I returned was what I purchased. Since this time, I have spoken with headquarters customer service at least twice, local management at least three times and several trips back to the store after customer service said to do so.
Each person at the store said they couldn’t return it and I needed to talk to another manager. Through phone calls and several complaints online, I was told that it's at the manager discretion but management said they can't do the return. I purchased an Element computer monitor in good faith, but when I tried to return it there was a problem. I don’t know how, why or what happened.
What I do know is I returned what I purchased. I’m being penalized for somebody else mistake. This has been a very stressful situation. If I wasn't on disability, I would have given up because the stress is not worth it.
I thought that Walmart stood behind their merchandise but it seems that is a thing of the past. This happened at the Ledo Road location in Albany, Georgia.
Management is Tia Jordan, Eric Creely, Alan Smith and Blake Abbott. At the least, I expected to receive a gift card for the amount of the monitor, $126.26.
Savings catcher
Still waiting
Poor customer service
Inventory deletion and stocking issues.
Preferred solution: Stop deleting products and replacing them with Walmart brands.
Cashback scam
Would not give me my california deposit back
Preferred solution: Full refund
Insane
Shirts
Bad cherries
2 weeks ago I bought 4 16oz Great Value brand of jarred cherries. Opened 2 of them and they both smelled like sour milk.
I cautiously tasted it and it tasted like sour milk. I called the number on the jar and reported it.
I brought it back to the store and reported it. Two weeks later, the same batch is still on the shelves.
Resolved: Savings catcher
Check out
Cash registers
Upset and disappointed
WILL NEVER GET MY BUSINESS AGAIN
I have always shopped at walmart have even worked at one time there however went there on a Wednesday made a almost 200 transaction and they did a duplicate transaction it is Monday and still have a hold on my account. I have tried to contact them they said it was my bank my bank states that they are the ones holding it.
I continue to get the run around and was not even offered anything not a gift card or anything for the inconvenience not everyone has 200 dollars they can just go without for a week now i am forced to sell my belongings for groceries.
I am a single mom and work and go to school that money was to pay my bill and feed my kids I have to wait till possibly the end of this week or next week to get my money. I will NEVER shop there again.
Preferred solution: My money taken off hold and a gift card to buy some groceries with and help out for the inconvenience and having to have my kids go without.
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When buying electronics, you get what you pay for. If you go cheap, expect it to mess up or for the quality to be underwhelming. I always research a larger electronics purchase (smart phone, tv, computer) and pay up so I have peace of mind in what I'm buying.
What does being a veteran have anything to do with this situation? The problem with scanning the bar code when you purchased it has nothing to do with the fact that either the model or serial numbers on the box don't match the monitor. You don't say there was a problem with the monitor, so why did you buy something you didn't want in the first place?
You must remember that you are dealing with Walmart and common sense is not so common there. You don't say why you wanted to return the Element monitor, but your original mistake was, of course in buying that brand in the first place as their products are unreliable----altho they entice you with a low price. Good luck.