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Walmart - Charged My Card and Stalled delivery of Product

Placed an order on my account thru Walmart.com for local store pickup. They placed a hold on my order to make sure it was really me. I had to call 5 different phone numbers to try to find out what was going on - to which no-one knew. The financial verification line wanted the caller to leave personal information on a voicemail - they are apparently only open M-F 8-4, so my order is now indefinitely on hold. Very unsafe! I don't think I'll purchase from Walmart.com again. The few dollars of savings I got buy buying there were sucked up quickly by the 2 hours I had to waste on the phone- and my order is still not resolved. Every person I spoke to gave me the lame answer that I would have to wait until it resolves on its own- or when the finance hotline decides to respond. They also spoke with my office about my personal information without my permission! Per my corporate Amex card, Walmart received my funds and should not be delaying my order. Very unsettling when dealing with my credit card! I expected more from a Walmart brand.
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Review
#475722 Review #475722 is a subjective opinion of poster.
Friend and I were overcharged on two items on Feb11.14. Total amount $11.This meant a trip back to store and to stand in a long line to wait for refund. Check your slips before you leave the store.WhY do you need a hundred words? Just enter the the correct sale price...
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5 comments
Anonymous
#785171

walmart has paid trolls on this site!! they get off playing with annoyed CUSTOMERS and yes everyone should always watch the screen when the cashier is ringing up the sale!! ...

Review
#475315 Review #475315 is a subjective opinion of poster.
Loss
$11

Walmart in Covington, Virginia - Bought a shop light. Bad product and service.

I wait a total of 1 hr. 30 mins to have a question answered and to return a shop light. I talked to a CSM (Linda) about compensating me for the bulbs a bought from S.J. Neathawk because of the defective shop light that one of the ends popped off releasing the bulbs to the floor. Linda said she would call a manger for me. 45 mins later, the Mgr, (Steve) shows up only to say "no" to the compensation. So I waited another 25 mins in line and I got a CSM (Hazel) Which told me to go get another shop light. When I got back 5 mins later, Hazel was gone. I had to wait another 15 mins before the line was gone and Linda rang me up. Now I know why everyone hates this Walmart and I will be referring all my friends and family away from there. There is no sense in treating a customer like this.
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5 comments
Review
#475259 Review #475259 is a subjective opinion of poster.
Loss
$9

Walmart, still @ it!

My daughter, a student, purchased a laptop on site to store 02/09/14. The online track your order stated that it would be ready @ 1829. (We had checked on it earlier , about an hour before that time..thinking, well, maybe it's ready? We were told, "No it is not ready yet." Okay, we're early..) We checked again online @ 1930, We had not received an e-mail, or a text message but thought, well the site says it should be ready? We were told @ this time, that the laptop/order was "returned"?? What do you mean? We waited all day long! (Sunday night, assignments due..Of course, tonight!) I asked to speak to a manager, I didn't understand? (My daughter's card, has been charged 318.86 and she doesn't have any merchandise!)" Well, that can take a few days.." 02/10/2014 I began calling...40 minutes trying to get through to district manager, they apparently go home @ 15:00? Because they did not answer after that. So, I called customer service who advised me that I needed to call the Walmart.com # 1-800-966-6546 where I was advised that Walmart cancelled the order @ 09:48...TODAY!!! (and her card has still not been credited!) Ictura advised me that "It's her bank that refuses to reverse the charges! Now, I may be slow, or naive, but that just doesn't make sense to me! We will be following up and contacting the bank...But let me tell you, dealing with Walmart was a nightmare, and a learning experience as well! I will not shop there again. The employees were rude, I did NOT get ANY APOLOGIES!!! And my daughter learned something, too. How NOT to treat people. (and she continues to have a 318.86$$ charge on her card, so! She can't go and purchase a much needed laptop. So, she also knows frustration, fear of falling behind in her courses, and somebody gets to use her hard earned money! Unfortunately, the money these people make is making them MONSTERS! (to their employees as well as their customers!) Sad. Very sad.
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1 comment
Review
#475111 Review #475111 is a subjective opinion of poster.
Loss
$319
I purchase three items from your store on the 7th of feb when I got to my car I only had two items I went back in the store to customer service she call I guess security they took my receipt came back about 45 min and told me all three items was in my bag if I had the...
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1 comment
Anonymous
#783361

Security doesn't just look at your receipt, they view the video and can watch every step you make from the time you pull up in the parking lot till the time you are pulling ba...

Review
#474798 Review #474798 is a subjective opinion of poster.
YEAH I WORKED AT WALMART IN ARANSAS PASS AND WAS NIGHT SECURITY WATCHING THE GARDEN ITEMS AND MARY HELEN THE ASST MGR CAME OUT EVERY NITE WITH THE RETURNS AND PUT THEM ALL IN HER CAR. ON THE 20TH NITE OF THIS AT 12AM SHE ASKED ME TO PUSH 27 RODING MOWERS TO THE BACK...
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8 comments
Anonymous
#807239

correct. anyone not the owner of said property cutting a cable on said property would be charged for theft of such property. you did good to take the termination. smart move.

Review
#474616 Review #474616 is a subjective opinion of poster.
Loss
$20
I ordered a Christmas gift from Walmart.com December '13. The box that was delivered had clearly been opened before, returned to a Walmart store, shoddily taped up and sent on to me. Seeing the condition of the box made me wary of the product I purchased so I tried to...
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2 comments
Anonymous
#782061

How is it that you are so sure that it was Walmart and not the delivery service? Where you there during the processing, loading and delivery? Or is it just easier to blame eve...

Review
#474317 Review #474317 is a subjective opinion of poster.
To tell u the truth all I wanted was a seiki 24 or26" tvdvd combo witch online they said they had but guess what no, had every other tv but. And then try to write a complaint good luck. Just another corporation out to please the share holders, and to *** with the...
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2 comments
Anonymous
#782074

walmart sucks such ashame they since WE CANT possible give TARGET our money SINCE THEY HAVE THIEves THEY ARE franchising out our CREDIT CARD INFO

Review
#474269 Review #474269 is a subjective opinion of poster.
We purchased a Euro-Pro convection oven from Walmart.com just over a year ago. Within several months an important *** broke off. Euro-Pro replaced it. Two months later the replacement *** broke off. And then the temperature gauge gave us two choices, hot or cold. And...
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2 comments
Anonymous
#782204

So you are blaming walmart for a manufacturer defect? Your problem is with Euro Pro, not walmart. What Im getting from what your saying is that Euro Pro exhausted all of their...

Review
#474241 Review #474241 is a subjective opinion of poster.
Loss
$65
Auto center closes at 8, I got there at 5:45. I waited almost twenty minutes behind two cars in front of mine while the technicians were busy taking information from the first driver then the second. Afterwards the one of the technicians comes over to my car and tells...
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1 comment
Anonymous
#781900

They did you a GREAT BIG FAVOR. Never go to wallyworld for any service on your car. ENGINE OIL CHANGES (BLOWN ENGINES THAT IS WHAT HAPPENS AT WALLYWORLD) NEW TIRES they only...

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#474208 Review #474208 is a subjective opinion of poster.