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Walmart - Wal Mart - Item loss

I bought a gas grill through WalMart.com, paying close to $300.00 for it - chose site to store delivery. The delivery date was 09/23/13. When the date came, I received not the email telling me it was ready for pick up, but that the shipment was delayed - no explanation, no updated delivery date, nothing. I waited a week, checking the tracking information and found that it had been shipped timely from GA, going through KS and finally - on the day it was supposed to be delivered to the store (in Mobile, AL) no less sitting in NE, but no further word so I went to the store slated for delivery to check on it yesterday. I was told by their Customer Service that I would have to call Walmart.com and gave me the number. I called right then and there while still in the store. The little ditz told me they had no information on it, and I would have to contact FED EX myself to check on the shipment. The reason given for my having to track the item down was that since I ordered the item shipped from site to store, I had agreed to shipping by FED EX (???). I wasn't able to get any kind of explanation as to why it was my responsibility - expecially since I neither bought from or paid any funds to FED EX, and her whole attitude was one of "too bad, so sad, sucks to be you". I found the number for and called FED EX - they were very concerned and helpful, and started the tracing process. I received a voice mail from FED EX today needing additional information, so I pulled up the information on my Wal Mart account to get the order and shipping numbers only to find that the tracking information had been updated to "returned" I returned the call to FED EX and gave them the info they needed, but also asked about the update on the tracking. I was told that the package had not been found yet, and that it had definitely not been returned. Needless to say, I was fairly well steamed when I got off of the phone wit FED EX, so I called Walmart.com back. I started speaking to a guy named Ronald, but immediately asked to speak with a manager. After being on hold for a while, a person named Harold got on the line with me. I explained my issue, and told him that I didn't appreciate being made to chase my own tail in that manner - he said he apoligized. When asked why the update reflected that the package had been returned when it hadn't been received in the first place, he informed me that the order had been cancelled and the funds returned - I should receive the funds in about 3-4 days (the site states that the funds should be reflected as received within 1 to 2 billing cycles). I asked who cancelled the order and was put on hold again so he could check, when he got back he told me that Walmart.com automatically cancelled the order when FED EX supposedly called them to let them know the shipment had been lost. He gave me some goofy statement that the record reflected it as being lost in the store or sold to someone else - makes no sense at all. Being a little more than suspicious that I might just be talking to one of Ronald's coworkers I asked Harold if he really was a manager (he was just so professional) and was informed that he wasn't a manager, he was a supervisor. I told him what I thought of the service I did not receive, and that this was a *** poor way to do business. I again got the canned apology which didn't do anything but make me even madder. I asked for a corporate number, but was told that all he could do was transfer me to the number, to which I replied "you would do that knowing that there's nobody there now?" His answer was yes (geez, what a doofus). I told him that I would call back during business hours to be transferred to corporate, and he said something about there being three call centers, but I didn't say anything about the chance that any one of them should have the corporate number, because quite frankly, my ears were beginning to hurt.
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Review
#450569 Review #450569 is a subjective opinion of poster.
They have 6 battery operated carts for handicaps, & most of the time 2 of them are broke down. My husband & myself are both handicap &you can go into the store any time of the day &; all carts are occupied. Other grocery stores in the area never have...
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7 comments
Anonymous
#727540

They have them, but they are always being used by the obese pigs who refuse to walk when shopping, and prefer to buzz their fat *** around on a cart. Its walmart! They could h...

Review
#450372 Review #450372 is a subjective opinion of poster.
Tags
  • Battery operated carts

Walmart - Who schedules the staffing in the stores?

"leadership through service".......this is a line from your website story. Walmart has no idea what "service" is in my store or several others in my area. Your staff is pleasant and helpful when you can find someone to help you. I have stood waiting many times for assistance in a department that is not staffed and help has been paged. I have hollered into your back warehouse area for help and the paging continues without anyone coming to my aid. I had someone right in front of me I asked for assistance and he said he would page someone for me. THIS IS NOT SERVICE. Walmart leaves departments unstaffed and assigns employees to cover these areas along with their other assignments. Their hands are tied. The customer suffers and the staff are thrown into a situation they have no control over. Walmart could have hired an extra person in many cases for what I should charge for my wasted time in your stores. Please do not talk about SERVICE with regard to your stores. Staffing your stores adequately or hiring responsible managers is desperately needed. In talking to my family, it seems that their experiences are similar at other Walmarts in our area. Walmart would do well to look up the meaning of customer service. Please note that MY store is not the only store with this problem. I blame management or lack there of. The value of my loss is invaluable. You abused my time.
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4 comments
Review
#449751 Review #449751 is a subjective opinion of poster.

Walmart - Lost 60" tv

ordered 60" tv from wal-mart.com said 2 day delivery ordered on 9/23/13 as of 9/26/13 do not have it yet FED EX said after 6 calls and a day later they still are not sure where it is So now a second one is being sent and wal- mart said they will expedite this tv order and it should be here 10/1/13 5 days from now *** in the *** wal-mart is this expediting when the first one was only 2 days. total 8 or 9 days to get my second tv if this one does not vanish. not even i'm sorry from anyone
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Review
#449431 Review #449431 is a subjective opinion of poster.

Walmart in Staunton, Virginia - Unfriendly unhappy unhelpful unproffesional staff

Wow! Never have I had such a horrible experience shopping in a Walmart store, my brother and I visited the Walmart Supercenter in Staunton Virginia last night Tues 9/24 at around 10pm my brother had looked on the internet in search of a particular DVD which stated was in stock and on Sale upon our arrival unable to locate the video my brother asked the associate working in electronics for assistance, the associate who was pulling a cart of stock never stopped moving directed my brother to the 5 $ bin said if we had it there is where you would find it! Seemed very aggravated that we even asked him a question continuing on with our shopping which would by the end be classified our nightmare we move on to get our grocieries which involved WIC items for my niece we searched for WIC approved court sized milk which we had trouble locating due to a sale sticker covering the sign when asking another associate where to find it she was from another area and was unsure but tried to help she went to ask the associate from dept and came back and said it should be labled. Ended up locating on our own after finding all of our items we continued through the congested isles half blocked with stock to the front of the store with only one register open which was all the way in the middle of the store which also was blocked by waxing floors to find another customer arguing with a clerk over a coupon, the clerk was unprofessional and rude and clearly didn't know how to resolve the issue called another clerk over to assist when other clerk got to register she pushed to clerk out of the way rudely and said watch and learn so only have to do this once. then they continued waiting on customers being rude to others as they talked back and forth how they hate there jobs and the Bull *** exact words that go along with it. There was more BUT feel you have the point still unhappy with my experience I attempted to call and speak with management upon returning home with no success there either nobody answered the phone. Never again will I visit this store I will either travel to another town store or a competitor.
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Review
#449152 Review #449152 is a subjective opinion of poster.

Walmart - ONLINE ORDER = EPIC FAIL

You flunk Walmart! A simple online purchase turns into a EPIC FAIL on your QA almost across the board. 1. I ordered a laptop... considering the amount of packaging, the styrofoam block protection, and "the box inside a box" care taken for this product NOT to be damaged during shipping I can only assume that it was packaged in the damaged state I received it. In other words, somewhere down the line an employee made a conscious decision to toss the broken piece inside the plastic sleeve, fit the styrofoam cuffs, box and mail my laptop out without a second thought. 2. I called CS to expedite the process of returning the damaged laptop and having a replacement sent out as I planned to use this for upcoming work. The first person I spoke with was quite helpful and guided me online to the appropriate pages and links I needed to acknowledge my responsibility of returning the damaged laptop. We did this specifically to allow him to expedite the processing of a new order with a promise to overnight it to me. The last thing he left me with was to print out the page I was on, tape it to the outside of the box and take it to USPS. No problem - We hung up. I began printing out the page and reading my screen only to see that the instructions say that this page goes "inside the box" and the mail carrier would contact me to pick this package up. - Now I'm confused, I call back and speak to another CS person. This female CS person is obviously having either a bad day or more likely a bad life and extremely *bitchy insisting that I need to ignore the webpage instructions, print the page out, tape it to the outside of the box and take it to USPS... Not bending, I explained yet again those were NOT the instructions on the page, READ her what the instructions said word for word and made a 2nd point of the original carrier being FedEx and NOT USPS. Nope, take it USPS as I am instructing sir. -fine, like a *** I package it up and drive about 4 miles to USPS where I stand in line for 15-20 minutes only to find out that NOPE take it to FedEx sir.... Ok, now I drive across town to take this package to FedEx only for them to try to collect postage for the damaged shipment... because I didn't have a proper return label (no fault of mine). So, FedEx asked to see the label I printed out and put inside the box and by doing so I now have an order number - I can call Walmart CS while standing there in the FedEx building - the first person I speak to needs to know the whole story of course and he confirms that - No, I didn't have to do anything more than what I did from home online and someone would be calling me to schedule a pickup. By this time I am asking for a supervisor: "I cannot just let this go, I think I need to speak to a supervisor and file a report - this is costing me time and money, not to mention the stress and aggravation" So, he instructs me to dial "211" after he returns me to the ***. I wait only to find myself trapped in the *** after dialing 211 and I land in another department where I have to tell the person ALL OVER AGAIN my circumstance... she tells me that 211 has been changed to 221 and instead she says "let me transfer you over" - relief... she transfers me, I get some ringing and a recording for a wrong number and an automatic hangup. PURE FRUSTRATION at this point. So I take my package and drive for home calling back (safely - with a headset) and get yet another person that won't get me a supervisor until they "hear my story" - however, this time she put me on hold and walked a supervisor to me and I get to tell my story all over again for like the 5th time now.... and finally some resolve. Here's the end result of that convo: She confirmed that "Yes" I can expect a call from UPS (not FedEx nor USPS) and that they would indeed expedite my new laptop to the address I gave them and for my trouble I would receive a $60 refund to my Paypal account - hardly worth it, but I have to admit I had that refund within an hour or two. Ok, fine. I spoke my piece and a supervisor can create a report and hopefully re-train the CS monkeys to get it straight for the next person. That was on mid-day on Thursday.... it's now Tuesday night of the following week and my order status still shows "Pending" meaning what ???? even if it did process tomorrow... I still wouldn't receive it until Friday at best and that would be an 8 day wait (on top of the original purchase and wait) for an EXPEDITED order ???? ...that of course is assuming that they actually do process my order tomorrow... and at this point I really have my doubts! I give up Walmart, you are obviously far too ignorant and/or have complete imbeciles running your staff. I cancel my order and will FOREVER take my business elsewhere. Oh, and did I mention that my money is now tied up in the system for God knows how long before being returned to my account -arrrrgggggg. Walmart You Suck! GRADE "F"
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Review
#449145 Review #449145 is a subjective opinion of poster.
Tags
  • online order walmart

Shop walmart, pay more

one can of dog food cost 70-cent, 12 cans cost 75-cents each, same brand, same amount, same dog food. And.... the attendant in charge of the registers said "that's just the way it is". so guess what... no more walmart experience for us. no way. What more can I say except that wall world thinks they are the king. I think they are now lower on the pole than ever. If everyone stayed away from walmart for a day, then they'd sit up and listen to our complaints. How about if we stay away for ever. Mom and Pop stores might open again and we'd have a better world. Avoid Walmart!
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#448754 Review #448754 is a subjective opinion of poster.

WALMART OIL CHANGE

DON'T EVER GET YOUR OIL CHANGED AT THE STAFFORD, VIRGINIA WALMART!!!THEY FORGOT TO PUT THE GASKET BACK ON THE DRAIN PLUG AND WHEN MY DAUGHTER BROUGHT HER CAR BACK THEY CLAIMED IT HAD BEEN TAMPERED WITH!!! REALLY WALMART??!! WHY WOULD SOMEONE GO THROUGH SO MUCH TROUBLE AND GO W/OUT THEIR CAR FOR A WHOLE WEEK WHILE YOU "INVESTIGATE".THANKFULLY HER CAR DIDN'T BLOW UP!! ALL SHE WANTED WAS FOR WALMART TO PUT THE GASKET BACK ON HER CAR. STAY AWAY FROM THESE CLOWNS!!(MANAGERS INCLUDED)THEY WONT TAKE RESPONSIBILITY WHEN THEY OBVIOUSLY DIDN'T DO WHAT THEY WERE SUPPOSE TO DO!! THEY *** YOU AROUND IN HOPES THAT YOU WILL JUST GIVE UP! THIS ONE HAS ONLY JUST BEGUN WALMART!!!!!!! WE DIDN'T WANT SOMETHING FOR NOTHING. WE ONLY WANTED YOU TO CORRECT WHAT YOUR INEXPERIENCED TECHS DID!! IT DIDN'T HAVE TO GO THIS FAR AND NOW IT'S GOING EVEN FURTHER!!!!
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Review
#448658 Review #448658 is a subjective opinion of poster.
Loss
$1000
Tags
  • WALMART AUTOMOTIVE COMPLAINT
  • STAFFORD VIRGINIA WALMART
In Iowa for a family get together. We stopped by the Walmart at 3601 29th Ave. Cedar Rapids, Iowa 52404, to purchase some liquor. I am 37, and I was with my 57 yr old uncle, 21 yr old cousin & his 19 yr old girlfriend. The couple went off & purchased their...
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10 comments
Anonymous
#878095

I had this same issue. I was told when I asked it was because so many adults are buying for minors. I guess when you briefly talked to the girl in the line they thought you we...

Review
#448588 Review #448588 is a subjective opinion of poster.
Loss
$20
Tags
  • carding
i had bout 6 $500 money packs and when i went to load my money too my card. and when i tried to load it i woulldnt load. i tryed calling got no where i was wondering if i could get my money back because they scammed me out of all my bill money. i have no money now, and...
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1 comment
Anonymous
#720130

You weren't scammed. You are the one trying to scam the store. Get a job and earn money like the rest of us instead of trying to get something for nothing. You cannot get your...

Review
#448493 Review #448493 is a subjective opinion of poster.
Loss
$3000