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Walmart in Crestwood, Illinois - Incompetent & Disorganized

I made the mistake of trying to purchase a laptop from Walmart, but the horrible experience I had was not worth it. I went to the Crestwood, IL store where they checked online and saw that it was in stock, but the sales girl couldn't find it in the back room. She said she had no way to find it, so then I went to the nearby Matteson store, where they didn't know if they had them in stock. ??? I decided to just order it online and pick it up at the Crestwood store. I received an email that I could pick it up and when I went there a man called Que or Cue told me that the order had been cancelled. I asked him why it was cancelled. He apparently had no idea and just walked away. I was offered no answer about either receiving the product or a refund. I demanded to see the manager and was told the store manager had left for the day. I said okay, send over someone who has some authority, they must have someone in charge. A manager named Daniel came over and told me to check if the computer price had been debited from my debt card. I checked, and yes, the amount had been debited from my card. However, I didn't want a refund, I wanted the product. I bought this product because I needed the product at the time I was purchasing it. This "manager" Daniel offered no information and told me that if I didn't calm down he would call the police. I told him to call the police, I want to know where my laptop is. And yes, he did call the police and no, it is not illegal to be an irate customer. It is, however, a waste of taxpayer money to use city services unnecessarily because a “manager” is not competent enough to be able to provide customer service and resolve an issue. My issue was not resolved. I went home and later checked my email to find that Walmart sent an email saying that my order had been delayed. So the order was delayed, not cancelled as Que told me earlier. I went back to the store and this time was helped by a more knowledgeable manager named Andrew. I was told that they did find the original laptop that they had in stock and I could purchase it then. Unfortunately, I would have to pay for it again because the site-to-store order was still in process. I was told that my recourse would be to either try to cancel the order online, which would probably cause confusion, or to simply wait till the laptop came in and then get a refund. I chose the latter course of action and did not receive my refund until about a week later. It was a horrible experience and I don’t know how this company can legally be permitted to function at this sort of level of incompetence and disorganization. I will never attempt to shop at Walmart again and I will post this story on every consumer site I can find to warn others and will also tell friends and family of my poor experience there.
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6 comments
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#446875 Review #446875 is a subjective opinion of poster.

Walmart - WOULDN'T GIVE US CHANGE!

WAS IN OXFORD,MS. LAST WEEKEND AND I NEEDED SOME CHANGE WENT TO CS DESK TO GET IT. BUT LADY AT CUSTOMER SERVICE SAID SHE COULDNOT OPEN DRAW TO GIVE CHANGE. SO MY HUSBAND WAS CHECKING OUT SO I WENT TO WHERE HE WAS AND ASK THE (VERY RUDE) GIRL TO GIVE ME CHANGE WHEN SHE WAS THRU WITH SALE. WELL COULDNOT GET IT THERE WE USED DEBIT CARD AND DRAW WOULD NOT OPEN!!!!!! NOW HUBBY WAS PISSED ALSO HE GRABED A PACK OF GUM AND TOLD ME TO PAY FOR IT AND I DID, I GOT MY CHANGE BUT THE GIRL DIDNOT COUNT IT BACK OR ANYTHING JUST LOOKED AT ME LIKE I WAS *** OR SOMETHING.. AS I WALKED AWAY I COUNTED MY MONEY TO MAKE SURE THAT I HAD THE RIGHT AMOUNT... I HAVE WORKED IN RETAIL FOR MANY YEARS AND PERSON IS NOT WHAT RETAIL STORES NEED REGARDLESS...
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17 comments
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#446428 Review #446428 is a subjective opinion of poster.

Walmart - Poor customer service

I bought a TV online, went to the store on 9745 Roosevelt blvd, phila pa, to pick it up,waited for anybody to attaned to me for 1 and 1/2 hrs!!! Everybody is just walking around and do nothing, store manager couldnt be found for almost an hour! This was by far the most horrible experience i ever had at any store picking up the product.There were a lot of other upset customers around. I would not recommend anyone to buy anything online at Walmart, so you do not waist your time picking it up, the store was just on my way to work.
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4 comments
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#446348 Review #446348 is a subjective opinion of poster.

Walmart - How could they take advantage of disabled women?

Went to get money order for rent. They tried to offset transaction and got money stuck. Mgmt made me wait 1 and 1/2 hrs and told me I couldn't access money for 24 hrs. MO was for rent and I was charged $100 late fee. Next day, money still not accessible. Mgr agreed to give me mo, plus late fee if I gave him my Walmart MoneyCard and landlord would state that I was late and fee was due. When I went back, I told him ahead of time that I had to deposit before 3. He wasn't ready and made me late again. I am disabled, use electric cart, had to pay another $100 late fee and now have no groceries for kids for this week, plus gas and fee for getting back to store a second time. Once again, they told me there was nothing they could do. Landlord is pissed and will not verify with Walmart cause he states he shouldn't have to and is charging me "loss of use fee" and now if I am ever late again, he will terminate lease. I have never felt more abused in my life.
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13 comments
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#446247 Review #446247 is a subjective opinion of poster.
Loss
$135
This store is never stocked. We went grocery shopping last week and there was NO bagged lettuce, no fresh romaine, fruit flies in the apples and kiwis, molded grapes, and soft tomatoes. The cleaning supplies (laundry) were barely stocked. The bread was very scarce and...
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3 comments
Anonymous
#714142

I understand what you mean. The Walmart I just expressed my opinion always has empty shelves too. And I'm NOT talking about fresh produce because our small Walmart doesn't sel...

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#445970 Review #445970 is a subjective opinion of poster.
Loss
$20

Milpitas Walmart (95035) won't accept manufacturers' coupons and BAD customer service!

TWICE in a row, the Walmart in Milpitas CA would not accept the manufacturer's coupons I gave them at the cashier ( I cut 1 of them from the Sunday paper and the other one I printed from the manufacturer's website). Both times I had to wait for like 10 minutes for the manager/ upper management, and then all they told me was they know the coupons are legitimate but they are not in their system so they cannot accept it. OK both times I was holding a crying baby waiting for an answer but that's what they said to me? I mean I shop at CVS and Safeway too and their manager would still accept my LEGITIMATE coupons (usually I'm talking about ONLY ONE coupon) if it happens that the coupon is not in their system. But this is not the case at Walmart. Worse still, they made me wait for them for 10 minutes? Really? And all they said was Sorry? And the 2nd time this lady told me she knew there is a problem in their system, but then she can do nothing? She did not even try to fix the problem or tell this to the upper management? What? And when I told them it's their problem and they should honor my coupon because they claimed that they'd accept manufacturer's coupon, she said sorry she cannont do anything about it. OK NOW this is not about the money, but if you claim that you accept coupons, you should do your job. And both times the staff at Walmart made me feel like I'm wrong to complain? I'm VERY disappointed about the BAD CUSTOMER SERVICE at the Milpitas Walmart. They made a lady carrying a crying baby for 15 minutes wait there for nothing + she was wrong to express her own opinion. This is just outrageous. This is NOT how you treat your customers. I would not shop at the Milpitas Walmart again if I don't get a satisfactory response from you. And the reason I'm posting here is I want people to know about how bad the customer service is at the Walmart in Milpitas, CA 95035.
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5 comments
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#445959 Review #445959 is a subjective opinion of poster.

Walmart in Chantilly, Virginia - Bad service

Here is the story: When I arrived at the store, there was an employee (in Walmart uniform and name tag ANNY) standing behind a table full of stuffs in the entrance saying something that I did not hear due to my chronic hearing problem. At first I thought she was offering some sample so I said “Thank You”. But when I turn around and realized that she was raising fund for Chidren Hospitals, I walked back and reached out my wallet to get some money in an intention to contribute to that good cause. What pissed me off was she uses her right hand to cover the contribution jar and intentionally looked up to the ceiling try to ignore my presence in order to PUNISH AND BAN me from contribute because I dare to say no to her in the first time ( actually like I said, I only said “Thank You” because I thought she was offering sample). She kept ignore me even I was standing there for one minute. I walked few steps away and came back once I saw her looked down, but upon seeing me back she grab the contribution jar and looked up to the ceiling again to ignore me. I was standing in front of her and read her name tag but she still ignore. With that kind of behavior, don’t blame me if I didn’t want to come back to the store. It happened at SUPER Walmart Center,Chantilly Shopping Center Chantilly, VA 20151 Time 2:15 PM on 9/05/2013 Employee name : ANNY (the person who standing by the Children Hospital raising Fund table)
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3 comments
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#445901 Review #445901 is a subjective opinion of poster.

Walmart in Merritt Island, Florida - Compounding not accurate

I had been using a Walmart pharmacy for my monthly maintenance meds like lisnopril, levothyroxin, citalopram etc for several years. I started having issues with my BP and couldn't seem to get it under control...it was going from a dangerously high level to a level so low that i actually passed out once. Turns out it was the compounding of those drugs that are in the one month blister packs...these packs are made somewhere oversees, and the compounding was wrong on my BP meds causing the out of control fluctuations! After i switched pharmacies i had no other issues with my BP and never had. Be very careful. The prepackaged meds that Walmart and Sam's club pharmacies use are apparently not regulated the way the other drugs are that come in large bottles and have to be counted
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4 comments
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#445814 Review #445814 is a subjective opinion of poster.
Loss
$4
Tags
  • prescriptions
Recently I and my husband was shopping at Walmart Burnaby, B.C. Canada & my husband fall in love with this chocolates from "Waterbridge" Belgian Milk chocolates. We than went to another Walmart at Vancouver & found this chocolates again. Why Walmart in Houston,...
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5 comments
First Born Triplet
#917528

It is a Canadian brand that is why it is only sold in BC and Alberta and every where else in Canada. That is also why it is not sold in Texas. However if you come across to ...

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#445802 Review #445802 is a subjective opinion of poster.

Walmart in Hattiesburg, Mississippi - Lousy customer service and ignorant representatives

Went to Walmart on hwy 49 in Hattiesburg,Ms to find my husband a "dad" ring for his birthday! I walked to the jewlery cabinet and waited for 15 minutes with no one behind the counter! I asked customer service to page someone and they did! 15 minutes later, I am still standing there waiting on someone to show up. In the meantime, 2 more people lined up behind me and we watched as FIVE employes walked right by us with their phones in their faces nodding "what up"! A girl finally showed up only to tell me cabinets where locked because the keys were left in the main safe and they didn't know the combination and tell the rings only come in size 9 which is complete *** because the other stores had sizes 9 thru 11! I called the manager and was on hold for 22 minutes only to have this woman prove how *** and rude all their employees are! Then I strod in line for 12 minutes trying to buy 6 items. The store was packed and they had 9 lanes opens while their employees walked around like mindless, zombie like idiots!!! Pure anger does not even come close to describing my outrage! Avoid this store at all cost!!!!
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3 comments
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#445731 Review #445731 is a subjective opinion of poster.