Anonymous

Walmart - Customer Care Review

Since Sam Walton died Walmart has gone down hill. We went in to return a shop.vac that didn't work. We were told that we had to have the instructions for the Shop-Vac but since we didn't have them we had to go home and get them. Which is what we did came back and the manager that was there stated that she would not take it back because she said that the people that took it in there were belligerent and have the police come up there and tell us because she was too big a chicken *** to go in there and do it yourself. So since they did what they did to the receipt which they completely avoided it out in the system we can't return it to anywhere so we're stuck with the Shop-Vac that doesn't even work.
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Reason of review:
Poor customer service
2 comments
Guest

another review with critical info left out

Guest

Odd that this shows a comment and none pop up....maybe this place does delete ***....That's messed up guys

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Zamaria Dmg

Walmart - 602169* 517294 Order Number Review

Purchased two Tvs online at on Saturday. TV went out of stock after my order went through. I received a delayed email and the next day a callelation meanwhile my money was not refunded and I could not purchase anything else. Called Walmart for rain check they put me on hold to speak to escalation supervisor after holding for 12 minutes the supervisor picks up tells me that there is nothing they can do as I'm trying to respond the phone was disconnected (I was hung up on) and didn't receive a call back so it was not a mistake. Really Walmart you can't afford to give a rain check for a small item tv that normally costs about $50 more??? It's not like I'm breaking the freaking bank with this rain check!!! The site does not warn you that this could happen and now Im unable to purchase anything else...my only happy moment this thanksgiving week!! Walmart you are a big box business you should have systems in place to avoid these types of things from happening...I wasn't mad until I COULD NOT PURCHASE ANYTHING ELSE!!! I'm not normally a complainer I take things for what they are but not when you are holding my money making me unable to purchase anything else and missing other retailers deals
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Reason of review:
Order processing issue
Carmelita Gun

Walmart - Customer Care Review

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I bought 5gb of data and phone service for 66 dollars from walmart strait talk for christmas shopping. I recieved 2 messages and sent 2 messages on ebay 20 minutes. The next day it would not work. I called tech support said i used 300mb. Kinda high but okay. Could not get it to work. I got sick and went to UT hospital ICU for a week got out today called again the tech support tried the told me i use all the data. What in 20 minutes 4 messages impossible. I think they could not fix so told me that to get rid of me. They got rid of all current and future business with walmart and sams club. 100 dollars a year i wont miss that. When you take someones money for service or merchandice you have a resposibility to taje care of the customer. Walmart haa failed in the past they wont have to worry about me anymore.
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Reason of review:
Poor customer service
Anonymous

Walmart Customer Care Review

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What a complete scam. "Walmart Marketplace" is a scam. I tried to contact Tasharina but was given no numbers and can't find contact numbers online. This is a complete scam and fraud not only by Tasharina but by Walmart.com
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Reason of review:
Poor customer service
Anonymous

Walmart - Customer Care Review

Nobody should ever have to wait 30 minutes in line to get a money order or cash a check or whatever there business is at the money center. Then put over 90 percent of your staff at your north point store in Spokane WA and give them some lessons in customer service or is that the way you train them to treat people cause it sure isn't a pleasant experience shopping at that store I also notice that they have not put out any ice melt or have they sanded there walk ways so if you shop there good luck on not busting your bones walking in that store like my grandson busted his face open when he was 3 cause they DONT take care of there walk ways
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Reason of review:
Poor customer service
1 comment
Guest

Pshht you see a bunch of ice and you don't carry your 3 yr old? Sounds like you had it out for the kid anyway Walmart was just helping you out.

Featured
Anonymous
map-marker Tampa, Florida

Walmart - Produce Department Review from Tampa, Florida

Walmart - Produce Department Review from Tampa, Florida

To whom this may corcern on Saturday Aug.20,2016 we purchased some Collard Greens from Wal Mart 8 bunches they had mildo and worms brown nasty in them in Tampa Florida and I wasnt happy about that at all I was upset I was trying to feed alot of guest and thus is sad fir the Produce dept. Not to see this the worms was the worst and I font normal do this or reach out but this and I had bought my granddaughter a iphone from wal mart and I call in because the store manager act as if I had stole the phone ,

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Reason of review:
Bad quality
2 comments
Guest

Most people thoroughly check produce before purchase.

Guest

Hi anonymous , I am very sorry if you have had a poor experience with your purchase. We would appreciate the opportunity to speak with you about this further.

Would you mind giving me and update on purchase by giving us a call at 1-86*-***-**** at your earliest convenience? Please ask for Jane upon calling.

We'd like to make sure we look into and resolve these concerns to your complete satisfaction. - Thank you, Amanda

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Anonymous

Only issue is when can I have another?!

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I have been consistently pleased with the Marketside salads I buy at Wal-mart. I have felt risky buying the Seafood salad (it has imitation crab,) but it has been great each time! I usually buy one or two and take them for lunch at work each week. I was disappointed the look and options changed... couldn't find the seafood, so I am trying the thai mango chicken for the first time. I LOVE IT. The portion is huge! Very generous with the portions compared to the other pre-packaged salads I have bought, although I could eat more chicken. The dressing is delicious, exceeding my expectations that it might be bland to meet more general taste-buds, but it has some kick
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Pros:
  • Products
  • Portions
  • Taste
Reason of review:
Good quality
Guenevere Yha
map-marker Spring Hill, Florida

Some pricing is criminal!

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How do you justify charging $4.98 for a basket of strawberries? How can you charge $1.68 per pound of Roma tomatoes?

Wife thought the prices were outrageous and told me about them. I thought you bought locally. Stopped at a Save-A-Lot that afternoon and guess what-those items were a lot cheaper. Tomatoes @$.99 a pound Strawberries@$2.99 a basket This is an example of only a few items that we were going to buy.

This is no deal and far from it too.

Well, all I know is that the competition is kicking your *** Won't even think of buying produce from your store and most groceries either. The big grocery stores (Winn-Dixie/Publix) prices are better than Wal-Marts.

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Reason of review:
Pricing issue
7 comments
Anonymous

Just get a job so you can afford those prices.

ramjet

Just go to Sav-a-Lot, Walmart will not miss you, I promise.

Guest
reply icon Replying to comment of ramjet

Obviously, you haven't notices the inflated pricing at Wal-Mart. Produce and most grocery items are over-priced!

Household and personnel items are very reasonable and that is about it. The store brand (generic) used to be cheap.

Now, you pay almost as much as the brand names. The End

Andrea Ahw

Are you seriously implying that you do not realize that out of season fruit is going to cost more? Really? How can anyone be that thick?

Guest
reply icon Replying to comment of Andrea Ahw

The strawberries and Roma tomatoes were a lot cheaper at Save-a-lot regardless of being in season or out of season. Wal-mart was charging way to much.

How is it they can sell the produce at a fair price and Wal-Mart can't??

Wal-mart has volume and still their prices are higher?? Da!

Andrea Ahw
reply icon Replying to comment of Guest-1260059

Because SAL does not have the same contracted suppliers that larger stores have. They may buy from a cheaper import with less regulation than other larger stores.

Or they work with farms that can not meet the need of larger stores. I have bought from SAL before many times. I just understand supplier contracts and most people don't. Forgetting SAL or Aldi for a moment, do you not see the difference in price between them and bigger stores?

Bigger stores cost more out of season? Think about it.

The bigger stores need a supply chain that can accommodate them all year long. Smaller stores can negotiate that.

Abigail Hlb

You can go right ahead. Whether you like it or not, they must meet the suppliers needs.

Some stuff in the grocery stores cost more than Walmart anyways.

Been this way for years. Nothing new.

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Anonymous

Walmart - Chicken Review

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Almost a week ago I called the Walmart Deli in Harrodsburg Kentucky to place an order for the Harrodsburg Police Department Thanksgiving dinner (2 meat trays & 50 pieces of chicken). I requested a pick-up time of 2:00 pm today - our dinner was scheduled 3:00-5:00. I went to Walmart around 1:00 (an hour before my pick-up time, hoping that my order would be ready to pick up so that I could tend to the three sides I was making - the girl at the counter reminded me that my pick-up time was 2:00 and said if I would come back then I could pick it all up at 2:00. I was fine with that and said I would come back. I returned around 2:10 only to find out that my order still wasn't ready and that I would have to wait for 30 more minutes. I was not happy!! I left the building where our dinner was to be held (about 3 blocks from Walmart) with water on to boil and a casserole in the oven. I was very upset with them, needless to say. She apologized and said we wouldn't be charged for the meat. I told her that I didn't care about getting free meat I just wanted the dinner to start on time. I had to return to tend to the sides I needed to prepare and had to ask my husband to go back to pick it up. He returned, fortunately, at the very moment the meal was to start (unfortunately, he missed the Chaplain blessing our food). For anyone else, this might not be that big of a deal, but we planned this time specifically so that 1st shift Officers and dispatchers could eat after their shift, and 2nd shift could stop by on their way to work. In addition to our order being ready 45 late, after being told that we wouldn't be charged, when my husband went back to get it, he was still charged for most of the order. And lastly, I ordered meat trays, I wasn't told that most of what was on the really on the meat tray was piles of cheese - probably 3 times more cheese than meat. And the fried chicken was absolutely horrible. A thick layer of hard/crunchy coating with very little actual meat. I assure you I will never order anything else like this from Walmart. I was stating my complaint to another employee and she said that the deli and bakery was in desperate need of help and the management wasn't willing to do anything about it. Management should have been back there behind the counter helping out if things are that bad. I have made many complaints in the past regarding other issues with the Walmart in Harrodsburg; my complaints go unanswered and nothing seems to be getting better.
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Reason of review:
Bad quality
2 comments
Machele Imf

If you have been aware of problems and actually complained about the location previously, then why in the world would you order from them now? This is not rocket science. Go elsewhere.

Guest

The best thing you can do is to call their Corporate Headquarters.

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Anonymous

Short Review on January&nbs-05:00;12,&nbs-05:00;2017

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Walmart is nothing but a money hungry giant! They are quick to take your money, but they don't want to give it back!!!! Horrible! Yet they want to act as if they give a hoot for the "customer" or "community"..... lies lies lies on top of even more lies!
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Reason of review:
Problems with payment
Anonymous

Walmart - Customer Care Review

Wal-Mart clearly has image problem. To shop at Wal-Mart is almost the same as admitting you are poor.

As soon as people can figure out a way not to shop at Wal-Mart, they go elsewhere. People's in-store experience of Wal-Mart doesn't necessarily add up to the "warm-and-fuzzy" feeling advertisers create in television commercials. After a recent phone call by a woman claiming to be pharmacist "Donna" from the Catskill, NY, Walmart pharmacy, I decided to write this item out of concern for fellow shoppers. Ten days after the incident, a complaint to Customer Service, I recieved a phone call from Walmart pharmacist "Donna" who manages the pharmacy located inside the Catskill, NY...store#:02351, "Donna" explained she was not there at the timeof the incident, but her workers were upset.

That was the reason for her call to tell me not to return to walmart. Now, supposedly, I spoke to 2 store managers about how rudely I was treated at the pharmacy for voicing my concern the their pharmacy, repeatedly makes me come to pick up ordered medication when they don't have any in the ztore at all. Furthermore, they tbey tell me to "try back in a few days". Let me make it clear that 1.) the medication was ordered about a week before the incident, 2.) the medication in question is for seizures 3.) Someone could have called to tell me they had to order the meds, 4.) since I order this medication every month and will be on it for the rest of my life, they should stock it regularly.

5.) I feel I have a right to complain since I don't drive to this Walmart 10-12 miles away. What is Customer Services for anyway? I believe tbat extremely *** management, but don't you worry Walgreens gave me a much better price and was very repectful. Besides, the pbone call from "Donna" was 10...ten days after evsrything was said and done.

If that does show vendictiveness then what does? Don't you worry Walmart your clothing, not to menzion quality, is for the birds.

It cedtainly isn't for a 52 year old woman who has self respect. Your clothing and bedding fabric colors are for blacks and hispanic people, anyway...too bad for you.

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Reason of review:
Poor customer service
2 comments
Machele Imf

Walmart is not known for good customer service even at the best of times. Any pharmacy that closes an hour for lunch as both Walmarts do in my town does not really need or want my business.

Which begs the question: do you really trust a Walmart pharmacist to properly fill your script?

There are better alternatives than Walmart for getting your prescriptions filled. Avoid Target, tho unless you enjoy meeting and greeting those of the opposite gender in their restrooms.

Guest

Great! One less old crow for everyone at Walmart!!

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Anonymous

Great Value Soft Drink Review

Walmart on Parkerville Rd. DeSoto TX Great Value sodas use to taste good now it taste like medicine Dr thunder cherry vinella and limeade taste bad maybe they need to check it out to see if might be tamper with or changed ingredients
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Reason of review:
Bad quality
Anonymous
map-marker Hagerstown, Maryland

Oil change gone wrong

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I took my Explorer to Walmart for an oil change. After being gone 30 minutes, a tech calls me and tells me to come back because the service is done but they cant get my truck into gear.

Its an automatic keep in mind. He asks me on the phone if Ive ever had a problem getting it gear, to which my obvious reply was no. I return to the store, go out to the service bay to get in my vehicle to find the entire shifter handle broken completely off the steering column. So I cant get the keys out, I obviously cant drive it, and in asking what happened, the “manager” says, it broke.

OK I bring you a functioning vehicle, you pulled it in to do the service and then in attempting to pull it out, you break the shifter off. My first thought, how hard does one have to pull to break this thing off? What *** did this? So, 3 weeks later, Im STILL fighting with Walmart about this.

The insurance company now wants me to tow it to a garage to get a ‘shop report’. Why? To prove they broke it. That’s right.

The video of that night in the service bay, you guessed it, hasn’t appeared. What about this is right or fair? You damage my truck, on your property by one your paid ‘techs’, and I use that term very loosely. Where is this my fault?

Where does this fall under my problem? Why should I incur ANY expense here?

Any attorneys out there wanna be a thorn in the side of the all mighty Wal-Mart. Im at a loss here…..Help me understand.

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Loss:
$1000
Reason of review:
Other issue

Preferred solution: FIX IT!

2 comments
Guest

Doesn't automatically mean they wanna pay it either. "tech" has probably already been let go to tell his family of his mistake and future inability to feed them. What more do YOU want?

Guest
reply icon Replying to comment of Guest-1249014

It's not his problem what happens to tech, HE just wants his truck fixed

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Anonymous

Walmart - Review in Supermarkets and Malls category

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I ordered PS4 for my son for bday online was told could pick up next day at 8 am called none in stock . Called customer service talked to lady she said running a little behind but showed it was being picked said be ready by 8 next morning. Well called said wasn't ready, went to store manager said they haven't had any since Black Friday. By now bday was ruined , called customer service said I did their job for them found two a short distance from our house. Asked if I could just have pickup store switch and I'd go pick it up , guy said sorry can't do that just cancel your order. Customer service totally sucked , not only ruined bday , but price went up by 30 dollars. I know big companies could care less about one consumer but seems a large company as Walmart they would have a better way to handle situations than "Sorry cancel your order go buy it at other store" Especially since I had to go online to find what other stores had them cause they couldn't find any.
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Reason of review:
Order processing issue
6 comments
Meggie Bjp

You had literally 365 days to plan for your son's next birthday. Yeah, it stinks for him that you waited until the last minute to plan anything, but what exactly do you want the minimum wage workers at Wal-Mart to do? Like they have any say whatsoever on Playstations being shipped.

Prudence Vyp
reply icon Replying to comment of Meggie Bjp

I did not know until a few weeks ago that my son wanted a PS4. When I did not get it for his bday he started yelling at me.

He told me he would rather live with his dad. I may be one person and they probably don't care that this caused my son to stop talking to me because he did not get what he wanted. My son stopped talking to me for a week. He is still angry at me for not getting him the PS4 and making me break my promise.

They do not care that because of their action of not having the PS4 for the cheaper price that my son told me he would rather live with his ex than me. Right now my son is speaking to me but he still tells me he is angry at me for ruining his bday by not giving him the ps4

Guest
reply icon Replying to comment of Prudence Vyp

That is not Walmart's problem or any other store's problem.

That is your son's problem.

Guest
reply icon Replying to comment of Guest-1252019

It is her problem as well since she allows her son to treat her like ***. If I ever talked to my parents like this when I was 14 I would not able to sit for a week, nor would I get a birthday gift for being such a rude brat.

Guest
reply icon Replying to comment of Prudence Vyp

Wow I can't believe what I have just read. Your son is downright disrespecting you.

He is being a spoiled brat. I am not a parent, but if my child behaved this way because he did not get what he wanted for his birthday I would not give him anything. I would tell him with that attitude he is getting nothing for his birthday. I am disgusted by what I have just read.

It is no wonder that kids there days talk back to adults, disrespect each other and get into trouble with the law. Parents refuse to discipline them and allow their children to treat them like something they scrapped off their shoe.

Your son's behavior disgusts me. You are basically allowing him to mistreat you.

Guest
reply icon Replying to comment of Guest-1252180

I'm more worried about the state of this country. Millions of people are teaching their kids this same lesson. But clearly the apple doesn't fall far from the tree.

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Anonymous

DELAYED CRITICAL MEDICATIONS -- TWICE!!

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Had a script for z-pack took three days and me standing in front of the pharmacy to finally get it through!! My doctor got tired of hearing they "didn't get it" that I stayed on my cell phone while they call in to make sure they got it. The 2nd script was for a critical med they ordered; failed to get in; and, didn't bother to tell me until I got there!! I was told they have no process to match ordered Rx(s) with patients to let them know it won't be in-- then advised it will be delayed 5 DAYS due to the holiday!!! then Robert the Rx manager said "we fill hundreds of prescriptions a day" -- way to make me feel like an unwanted customer!! Bye Walmart -- your reputation preceded you but I didn't heed the warning-- my bad, NEVER AGAIN!! Green Valley Walmart Supercenter 18680 S Nogales Hwy Green Valley, AZ 85614 (5**) **5-3808
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Cons:
  • Nobody takes responsibility for the mistakes
Reason of review:
Order processing issue
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