Rosemary K Cil

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Verified Reviewer
| map-marker Birmingham, Alabama

Late delivery

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I placed my order, it was received, filled and picked up. The person that was to deliver my order, would not answer the number that was to contact the dasher. I was tracking my order on maps but then things really began to disturb me and frustrate me. I need help bad to resolve this situation quickly.
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Anonymous

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Verified Buyer
| map-marker Denver, Colorado

Pickup order cancelled with no notice. I traveled 22 miles to pick up my order.

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Walmart - Pickup order cancelled with no notice. I traveled 22 miles to pick up my order.
Walmart - Pickup order cancelled with no notice. I traveled 22 miles to pick up my order. - Image 2

I placed an online order for a laptop charging cord that was shown on the Walmart website to be available at the store closest to me. I urgently needed the cord, which was the reason I chose to pick it up rather than having it shipped.

I was scheduled to pick up the cord today between 10 & 11 am.

I took off work, drove 22 miles to the store, arrived at 10:45 and called to let the store know I was parked in space C so they could bring the cord out to me. I was told they had no order for me. I provided my order # and the young man came to my car to look at the email I had received confirming my pick-up time. He checked my email and advised my order had been cancelled.

When I asked why, he said he didnt know but the item was probably out of stock and I should have gotten an email advising me of the cancellation.

I just received the email at 2:48 pm telling me my order was cancelled - and that Walmart had charged me $29 for the cord - the amount should be refunded to my bank account in 3 - 5 business days.

What a scam - this would be a GREAT Ponzi scheme.

Hmmmm. Maybe it already is

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User's recommendation: NEVER arrange for “customer pick-up at the store. Walmart will charge you up front and you won’t have any idea if the product is available until you drive to the store and are advised your order was cancelled.

David M Oqe

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Verified Reviewer

It makes you appreciate Amazon even more

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Walmart - It makes you appreciate Amazon even more
Walmart - It makes you appreciate Amazon even more - Image 2
Walmart - It makes you appreciate Amazon even more - Image 3
Walmart - It makes you appreciate Amazon even more - Image 4
Walmart - It makes you appreciate Amazon even more - Image 5
I drove 30 minutes to my appointment for Tire Installation at a Walmart Superstore in California, ONLY to be told that they can NOT find the tires that I ordered online with Walmart.com !!! Why allow offer appointment option for installation without the tires?! The genius who wrote that software should be fired!
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Pros:
  • Prices
Cons:
  • Customer service

Preferred solution: They need to logistics software to be just like Amazon where the orders can be easily tracked! They also should NOT offer installation appointments for dates prior to the items arriving at the Tire Store location!

User's recommendation: Avoid Tire Store at Walmaet

1 comment
Guest

Why should the person that wrote the software be fired? The program is set up to let you know when the tires arrive so you can make the installation appointment.

The problem seems to be that the tires were received into their system and weren't actually there, they arrived and were put in the wrong location so they couldn't find them, or they were put on the wrong car.

All human errors that had nothing to do with the way the software was written. Seems like you are blaming the wrong person.

Rachel M Pbn

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Verified Reviewer

Misleading, Difficult Return Process & Experience

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Where to begin...I bought a couch from Wal-Mart about two weeks before Christmas. I wanted a cheap-ish couch for the basement.

The reviews were good and it was the right size to fit down the stairs so I went for it. It cost about 950$ so it wasn't that cheap. I'd never ordered anything from Wal-Mart before but they advertise that their return process is easy for online purchases. The couch was not what I was expecting so I decided that return it.

I spoke to someone via their online chat (it's not like they'll actually talk to you by phone) a few days after I got the couch. First, I was told to drop the couch off at my local store. (Clearly not paying attention to what I was trying to return.) After telling him that I could not drop it off, he told me that he would email me a return label and one of Wal-Mart's delivery partners would contact me within 3 business days to arrange the pick-up. I thought fine.

No refund would be processed until they received th item back in their warehouse. And then it would take several days after that. This was almost 1,000$ but it's reasonable to wait until they get back so fine. That was two days before Christmas so I wasn't really expecting much until the 28th or 29th.

Since the major winter storm hit during that time, I didn't push it. Once January came around and still no email and no contact from a delivery partner, I managed to reach someone by phone.

It was a painful experience. After talking and arguing with the person and close to 40 minutes of this had elapsed, I insisted on speaking with a supervisor. He gets on the line and says the first person who told me about the process before Christmas was wrong, that nobody would be contacting me because my information and return request wasn't forwarded to anyone.

Further, since nothing had happened with it, they closed my return request. If I hadn't insisted on speaking with a supervisor, I'd never have found out it was closed. He said he was sorry and he'd reopen it straight away.

Another week passes with nothing so I called again. Guess what?

Still nothing was done with my return request, somebody "forgot" to send it on. So I insist on speaking to another supervisor who apologises and says this time, it will really be sent. And now, it's actually been sent twice!

I actually received the email with tracking number which said someone from Canpar would contact me to arrange pick-up, which they did. Another one of Wal-Mart's delivery partners actually came to do the actual pick-up.

I contacted Wal-Mart again and said their partner now has the item and they should process the refund now but they refused. Another week goes by with no refund despite the warehouse having received it a few days earlier. I called again and they still refused the refund. They said it takes some time to process the item before they can process the refund.

I insisted on yet another supervisor who told me that the refund had actually been processed and I could expect to receive it in a day or two. Fine.

This brings me to today and guess what - no refund. I did; however, receive an email that said they had processed my refund today and I should see it in 2-3 days. This means that they outright lied to me when they told me my refund was processed a week ago.

I called and was told my only avenue to co.plwin further was to send them an email.

It was simply not possible to speak to anyone else. So I emailed requesting someone call me. I got a canned response saying that they'd love to know how they did with my customer service request.

Unbelievable.

I sent one more email and told them I need to hear from someone by Monday or I would be filing a formal complaint with the BBB for not operating in utmost food faith by intentionally deceiving and lying to me and for unreasonably denying my refund until almost a month after I started the process. I'm sure Wal-Mart couldn't care less about one little complaint to the BBB.

I intend to follow that up with a Small Claims Court action intentionally misleading me. 950$ is a lot of money for me and they e so far completely ignored my request for the interest paid since the return process was started. I have screenshots of my online chat and transcripts of the phone calls made.

I caution anyone thinking of ordering from Wal-Mart to think again and spend your money at Amazon instead. Their return process really is easy.

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Loss:
$950

Preferred solution: Payment of 500 dollars on top of the refund they have allegedly processed to compensate the hours spent trying to resolve the matter

User's recommendation: Shop elsewhere.

3 comments
Shevy Jnj

If they told you to drop the COUCH off at the nearest story they obviously knew clearly knew that you were trying to return a COUCH, not if they said MICROWAVE instead of COUCH they clearly would not know what you were returning.

Guest

Why would you buy a couch on line from a company that doesn't even stock this kind of merchandise in their stores? You should go to a furniture store where you can actually see the fabric and sit on the furniture to make sure it feels the way you want it to feel. Buying a couch on line was a very poor decision on your part.

Guest
reply icon Replying to comment of Guest-2301097

While I don't actually disagree with your comment, there were reasons for the decision, which I obviously regret making, I find the tone to be unnecessarily judgemental, a poor purchasing decision is hardly an excuse to justify experience and why I chose to purchase when and where I did is irrelevant and not the issue. I did at least the time to review their return policy before buying. Having said that, I appreciate the time you took to read, consider, and reply to my review and thank you for doing so.

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Anonymous
map-marker Garrison, Montana

How do I pay for today's delivery

Im not pissed. I am a new customer asking how to pay for todays delivery??? Please advise me I am not pissed
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Vera E Sfb

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Verified Reviewer

Can find my promo credit code

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I was issued a promo code, and I cannot find it. I called to ask the representative to help me and I got hung up on.
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Loss:
$25
Cons:
  • Everything about this experience was awful

Preferred solution: My promo code

User's recommendation: Don’t shop here

Sally L Wdm

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Verified Reviewer
| map-marker Clermont, Florida

Refund

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when list is canceled, how long does it take to return my monies to my acct.. please reply to my email...there is no phone #. sallynana2018@***.com thank you This was on 6/1/2023 Amt of ordered was charged to my acct. When do I get it back. The amt is 87.16
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Loss:
$87
Pros:
  • Delivery is usually prompt
Cons:
  • Prompt returns are not done

Preferred solution: Full refund

Martha B Sjf

Speak to customer care

I want to open my account and I want to speak to someone about this account and why I can't use my email
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Preferred solution: Nothing that's the problem it won't let order

Takashi Lgx

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Verified Reviewer

Problem with a smell in a store

Last week at the Walmart store on Turkey Lake Road here in Orlando. There was a foul smell on two or three of the isles that smelled like rotting meat. The last two or three days that Ive had to shop there the odor smells like somebody change the babies diaper times 20 and stash them underneath the shelving. I mean the odor is foul and it is very hard walking through that area to keep your eyes open because it almost burns your eyes. It was such a foul stench.
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Preferred solution: I would like them to find the source of that odor and get rid of it

Anonymous
map-marker North Miami Beach, Florida

I am dissatisfied with my order

i ordered three cases of water only two received i tried calling customer service on many occasions unable to get anyone to speak with
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Julie K Rqn

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Verified Reviewer
| map-marker Peoria, Arizona

Auto dept not enough staff

2nd time I have gone to get my oil changed. Was there when they opened and they did not have enough staff to open.

Very complacent about that they cannot control when someone is late. No manager on duty he was late also. What kind of business is Walmart running. No one even cares that I gave up my time to get there as they opened to get an oil change.

I too have to work so getting there 1st thing is a must. If you cant hire enough people to work why do you even keep this auto shop open? I for one will never ever go back to this store.

83rd Ave and Peoria Ave in Peoria AZ. Tech I spoke to had no idea who store manager was did not know how to call for one.

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Loss:
$82

Preferred solution: Gift card for my inconvenience

User's recommendation: Don’t go to this Walmart

Anonymous
map-marker Baltimore, Maryland

Pissed customer

No help 3rd time Im filling out thi questionnaire. Want compensation free oil change. Had oil change not done properly almost blew my engine. New tire still deflated every couple days
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User's recommendation: Find some place else for car stuff

Philomise P Qge

Not receive an item

One of my item not delivered to my house one of the missing one of the missing I did not receive my spot blah
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Preferred solution: Resend my spot bra

Margaret F Hms

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Verified Reviewer

Mystery package

I received a package with 6 bags of Haribo candy that I did not order. I checked with my family and friends and no one sent it to me. The label has my correct name, address and phone number. It was delivered by FedEx with tracking # 6433 63** **12 FedEx shows it was delivered from Chino, CA The return label shows Walmart on Marion Dr in Las Vegas, NV 89115 Invoice # 108814****236363 Customer Order # 200011****81619 Please let me know who sent this. Thank you.
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Preferred solution: Info on who sent the package

Anonymous
map-marker Marietta, Georgia

Ordered Black and Decker 2-slice Extra Wide toaster T25698 Did not receive it

I received a text that said that it was the shipper's fault and that they were sending it a week ago. Will you check on this order? The order # is 200011*-***58843
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User's recommendation: yes I will use them

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