Walmart
Reviews and Complaints
Eta Was On Friday June 26, I Paid Extra For My Item To Be Delivered On Thursday The 25 So That Someone Would Be Home To Receive The Package, On Thursday Check The Fedex Website The Eta Date Was Push B
- Customer service
- Product not delivered
- Follow through
Preferred solution: Let the company propose a solution
Walmart Auto Services Review from Chicago, Illinois
Walmart Staff Review from Wheatland, Oklahoma
Walmart Savings Catcher - is it a sham??
NOT WORTH THE PAPER IT IS WRITTEN ON
Preferred solution: No service fee, I have already paid for the plan.
Review in Supermarkets and Malls category from Winston, Georgia
Simple oil change, yeah right!!!!
Walmart - Cake Review from Chesapeake, Virginia
Never ever get a cake from Walmart grassfield bakery!!!! It lols nothing like the pictures they have in the book.
I was so disappointed that I could have cried when I picked up my daughters cake :( looks like a *** two year old decorated it!!! I could have done better myself!!!! Then when I asked why it didn't look like the picture the lady wanted to get rude with me? Hello!?!!?
Are we looking at the same cake!!!!!
You by no means lady are a cake decorated!!!! Get her the *** out of there!!!!
Pokemon Cards Review
Lied To And Abused By Manager Saprina Garcia at Walmart Supercenter 9500 Clifford Street, Fort Worth, TX 76108
People Google this Walmart at 9500 Clifford Road in Fort Worth Texas and you will find they have MANY complaints about Appalling customer service. I have never seen a Walmart with store employees who will say anything, humiliate anyone, just because they feel like it.
I went into this Walmart the other day and after shopping decided I needed to make a quick call and walked over to the customer service desk. I asked the customer service manager if I could use the courtesy phone and she said yes and then walked off. When I was using the phone the lone agent behind the counter started loudly grumbling about my having used the phone. When I was still on the phone (the call was only 3 minutes long) she then loudly said "it IS a business phone you know" rudely interrupting my phone call.
I told her the manager had given me permission to use the phone. A white guy walked up right behind me and used the phone and she said NOTHING. She too herself was white. Not saying its racial but we were treated very different.
After I got off the phone I asked to speak to a manager. They called up Saprina Garcia the assistant store manager. She came up and I started to tell her I was unhappy about how rude the agent acted with me and she was dismissive of my complaint from the start and acted like she didn't care. I then asked for the number to the market team manager which every Walmart has one. She told me they didn't have one. I asked for a number to a higher up and she stated I was to call 1-800-Walmart which is a very general number and I have never been able to reach anyone on that number as I have called it regarding online purchases several times.
Ms. Garcia had grown frustrated during our exchange and I asked if I could speak with another manager at which point she stated she didn't like my tone and if I didn't watch my tone of voice she would "throw me out the store", her words exactly. This stopped me in my tracks because my tone was fine and there was no reason for her to take that stance with me.
I then asked for my money back. I didn't want to purchase the items from their store and had not left the store and was still holding my receipt. Walmart's STORE POLICY which is WRITTEN and is therefore until they change it a LEGALLY BINDING DOCUMENT (stores are sued all the time for not following their WRITTEN policies) states that merchandise can be returned if the customer still has the receipt and in the case of food purchases had "NOT LEFT THE STORE". Ms. Saprina Garcia didn't care about this and basically said "no, we won't help you".
She then stated for me to call the 1-800 number and I mentioned in an offhand way I didn't want to call that damn number" and I said this LOW not loud and that I wanted a real number at which point she totally began to freak out and started yelling for security to throw me out the store. Security came up and when I was explaining to security I wanted my money back while he was still talking she suddenly started screaming "CALL THE COPS!!!", "CALL THE COPS!!". She was loud and drawing attention at this point.
The security guard walked me to the doors and when we were outside I asked for the market team managers name and he said "Oh yeah.. that would be Matt" and I told him she had said there was no market team manager and the security guard couldn't understand why she would say this. He just looked at me and shook his head.
Saprina Garcia had LIED.
I then went to my car and I was so frustrated at what had just occurred I left my purse in the basket. I was almost home when I realized my purse was in the basket. All of my credit cards, money, ID, Social Security cards were in that purse so I called up to the store and asked customer service if they could send someone out to check the basket. I didn't live far away and it could still be possible for my purse to be there. The customer service agent stated "That's not our problem YOU left YOUR purse in that basket and we won't be sending out anyone to check the basket". WOWOWOWWOW... OMG PEOPLE!!1
I was so shocked by that response I jumped on the expressway and flew back to the store. Fortunately someone had turned in my purse to customer service. I was afraid to even walk back in that store but I had no choice.
When I made it home I called another Walmart and asked for the market team manager for their store and hoped he could give me the market team manager for the store I had just left. They gave the information without hesitation. The man I spoke to stated he was a manager and stated they were suppose to give this number if a customer requests it. Saprina Garcia REFUSED to give it.
I then called back to the Walmart and spoke to "Barbara" who was far more reasonable. She stated she was a manager and she was also in the store and I told her I had requested a different manager and when I did I was immediately ejected from the store. Saprina Garcia refused to allow me the chance to speak with anyone else. I then asked why was I told there was no market team manager when clearly there was and she stated she was not sure why Saprina Garcia refused to give that information. She stated all managers knew there was a market team manager. I asked her for the number and she gave me the number to Matt who she stated was their market team manager.
I then asked her why I didn't have my money returned and she asked had I left the store and I said No. She asked did I have my receipt and I said yes I was holding it with my change. She said it was their policy to return the merchandise then and she apologized for Saprina Garcia.
I am still trying to reach the store manager. He has not been in in days but I was able to speak to the "shift manager" who stated he was over the assistant managers and he apologized too and said my money should have been returned and that Saprina Garcia knew that they had a market team manager and he was baffled why she wouldn't provide this info and kept referring me to the general 1-800- Walmart number. He admitted she could have handled the situation so much better.
This woman, Saprina Garcia, can't handle authority and power. She got a kick out of humiliating me in front of others. I use to work at Walmart and an offhand, low remark saying "Damn" should not have caused all of that. Her ejecting me from the store immediately and even pushing security to call the cops. She drew a lot of attention to us and forced other customers to turn around and look and this was all because not the damn word but because I asked to speak to a different manager. She used that word to do what she wanted to do anyway when I pressed her on the market team managers name and number and she was upset I no longer wanted to speak with her and had requested a different manager.
She should be ashamed. I'll never shop at their store again. They were RUDE. They have NUMEROUS complaints from other customers under their Google reviews stating the same thing too.
The Market Team managers name is Matt. His phone numbers are 817-416-**** and 817-599-****
Don't want to be bothered.
Preferred solution: Buy new tires elsewhere
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Verified Reviewer | Atwater, OhioWalmart - Account Review from Atwater, Ohio
Walmart - Manager Review from Bayamon, Bayamon
Walmart Staff Review from Humble, Texas
I went to the Walmart in northport Alabama there is an employee by the name of Beverly D Wilder who seems to calls her friends and tells that we are in the store buying and also tells ppl that we are in the stealing which we pays for everything but we have stoppjng shop at this location and so of our friends and family
Walmart - Store 2538 Green Acres, Eugene, OR (Pharmacy)
I just went through the worst experiences in retail to date. To make a long story as short as possible; I have tried to refill albuteral for my breathing due to tumors on my spine.
First dropped off the request 6-13, the female at the counter stated "dont you realize we close at 7pm, it was 6:22 ? She didnt want to be bothered? Then left the request to pick up, 2 days later 6-15 find out it hasn't been done. Two days later 6-18 go in to pick it up, by this point I am completely out just to be told by the pharmacist "Mike" they don't have the order and what do I want him to say, its not his problem and go to the hospital if you cant breathe..
"REALLY" He asked what my problems was after several times of trying to explain what has happened without him wanting to listen, I stated at the moment my problem is you being an "***" I just need to figure out why after a week I still don't have my meds. Asked for his supervisor several times, he refused, yelling at me by this point because I called it like it was; his erratic behavior was unacceptable, showed complete lack of professionalism and disregard for the oath he vowed. Am I wrong to ask a pharmacy questions about my medications? Spoke with the stores Asst.
Mgr he was gracious and apologized and assured me to take it to the regional. Just spoke with his regional manager and he apologized, stated how unacceptable the behavior is, but he would not be at risk of loosing his job just a talk about how customers are to be treated.
I feel so violated!!! Walgreen's will now be my choice where they care for their patients and are not treated as if we have no value.
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I down voted this 'review' based on grammar alone. It seems like something was supposed to be delivered on the 25th and pushed back by FedEx for reasons beyond Walmart's control but really who can tell.
You do know what ETA stands for right?
Definition of estimated time of arrival (ETA) Date and time at which an air or ship journey is expected to arrive at named city or port! SO......if ....I **paid ***extra for it to be delivered a day before the(ETA) *THEN THE NEW TIME OF ARRIVAL SHOULD BE NO LATER THAN THE NEW ETA DATE I **paid for**,you sarcastic S.O........
.BEING SO KIND AS TO emphasizing what the ACRONYM (ETA) means point made RIGHT! here is a couple more I don't know the meaning to may you can help ! #$#@F .....
and THANK... U