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Walmart - bad customer service

I tried to return a damaged DVD (original Christmas Carol movie) given as a gift to my husband. We found scratches on it when we opened it Christmas morning. I lined up at customer service and was told I exchange only. I went to electronics dept to get another copy. I couldn't sift through the lower shelves of disorganized Christmas videos and asked for help (I have severe back issues). The lady did a cursory look and proclaimed there were no copies left. I went back to Customer Service, lined up again. She said the Manager found there were 3 copies available in the inventory. I was told I had no recourse and was denied refund for a damaged product.I went back to the department and was told she couldn't find it and couldn't help me. Each time I was summarily dismissed. Other stores refund damaged product, why not Walmart? In this case, there were copies available but I was denied one. A full refund is the only response for a product damaged in shipment if another copy can not be found. I have worked retail and customer service in different capacities over many years. Had I acted this way towards valued customers I would have been summarily dismissed. Walmart policies and customer service are severely wanting and do nothing to promote customer loyalty. I will no longer set foot in a Walmart and will encourage others to do the same.
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5 comments
Anonymous
#231594

One thing I've learned, working in retail, is that computerized inventory is HORRIFICALLY unreliable. This is especially true at high-traffic times like Christmas, and at stores where shoplifting is common. Just because their magic counting box said they have three doesn't mean that they actually honest-to-God have three.

Anonymous
#230797

So it would be fine if I bought a DVD, took it home, watched it or copied it (which I can easily do in 20 minutes), and then returned it for a different movie and told them "it didn't work" and repeated the process? That is why you can only exchange for the same movie in case of a defect. Anyone who really can't understand that has no business sense or common sense.

Anonymous
#230340

I have taken DVD'S BACK TO Wal-Mart in Bay City was always offered a refund,store credit or exchange if available. I think that it is wrong to say exchange only.

If the item is not available is that the costumers FAULT???? NO,WHY SHOULD THAT COSTUMER BE PUNISHED?????

nkg0515
#229769

Funny, I've never had a problem with Walmart refunding my money where there has been a merchandise problem. I bought a DVD, got it home, put it in the player to find that there was nothing on it.

I took it back, they checked it out, determined that it was a recording error. Since there were no more in stock, they gave me a choice of rain check for a refund. I took the refund. No problems.

Of course, I was courteous to them & I didn't go in "diva" style.

I told them I know that they were busy, but I had a problem with my child's DVD. It is amazing what help you can get then you are nice to them.

Anonymous
#229355

Open software (DVD's included) can only be exchanged for the same item only and only in the event of a defect. Wal-Mart is correct in only allowing an exchange.

If it were a damaged toy or other merchandise, they would refund your money.

If you find a store that will allow a refund on open software please let us know.

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Review
#213578 Review #213578 is a subjective opinion of poster.
Service
Walmart Manager

Walmart in Raleigh, North Carolina - Manger being very rude

on 12 26 10 i went to walmart in knightdale manger eduin ottend,i bought a pf turro vac ,with my christmas money .got home the box had been open ,the vac had been brught back and was broke so my husband took me back to the store ,less than an hour in the snow and ice .thats when Eduin Ottend told no more exchanges so i told i wanded my money he said he was taking care of who was in store ,that is why i stop shopping in walmart ,the storereally looks nice with changes what a shame!!!
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1 comment
Anonymous
#229357

Me not sure what you talk about. Hard to read 10 year old writes.

You probably mean customer service close.

Try next day. No big deal.

Review
#213566 Review #213566 is a subjective opinion of poster.
Loss
$69
I have worked at store 3510 now for almost 11/2 years and a good employee for Walmart. I am widowed and now they have cut hours for the steady older employees and hired new employees giving away our hours. I know 32 to 34 hours is not much, but is desperately needed...
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13 comments
Anonymous
#965391

I have worked at my store for 15 years. Seen many management teams come and go, some good and some bad.

Our store has now been slammed with one who puts sales and bonus above all else. Short cuts are being taken, procedures and policies only practiced when HO eagles arrive.

He feels transparency is an opportunity to verbally assault your associates in any area of the store. The humiliation and fear looms over our employees.

Some have left, others stay since they have no where else to go. 16 hour days are normal managment hours. Injuries and accidents are on the incline. Our store moto: coachings are for "the door" not for improvement.

Associates are defeated. We love our customers and our community...but we need our Store manager to see them as more than a $.

We are a successful store driven by Bully. Where is my true Walmart?

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Review
#213562 Review #213562 is a subjective opinion of poster.

Walmart in Natchitoches, Louisiana - No timely service in checking out

Your store -0872 Pearland tx. The store never have enough cashiers to serve the customers. The store is trashed out right now and the clutter is difficult to go through the Ilse. The lines on check out is 8 to 10 deep and no one on on express. The express lines are also backed up 5 to 6 deep. Customers are outraged and some leaving their baskets because they could not get checked out in a timely matter. Shame on Wal-mart This store sucks!!!!! Being after Christmas is not the only time this store showes that it need improvement with dealing with the customers needs.
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1 comment
Anonymous
#229859

Then by all means, fill out an application and help out. Instead of complaining about a problem, try being a part of the solution. Put on a blue vest and show them how it's done.

Review
#213558 Review #213558 is a subjective opinion of poster.

Walmart in Rochester, New York - New Bright Radio Control Toys

Brought one at a local walmart brought it home and it didn't work. So went back to Walmart to exchange it for a different one. Brought that one home and same problem. Afterwards called company all they said was to return it again. Check reviews on Walmart and had a very bad rating. The model that we got was No 2424 for 4+ suppose to use 2 AA batteries in both remote and vehicle. The directions on the box was not very good. We have no idea if it is the remote or the truck that is the issue.
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Review
#213490 Review #213490 is a subjective opinion of poster.
I bought an Ilo 42 inch flatscreen tv from Wallmart less than 2 years ago. Last week the picture went black. I had volume but no picture.This tv cost me over 800 dollars. I brought it back to Wallmart in Bellingham Mass where I bought it. All I wanted was a store...
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9 comments
Anonymous
#563826

I guess you should have purchased the warranty they offered you..... seems like you want walmart to be Rent -me-a-free tv-mart.

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Review
#213366 Review #213366 is a subjective opinion of poster.
A few months ago I bought a USB WiFi adapter from my local Walmart. When I got home and tried to install it, it wouldn't work, AND when I used the part number on the device to google for possible known issues I discovered that it wasn't even the correct...
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13 comments
Anonymous
#992238

Had the EXACT same issue, but with a microwave. They treated me like I was trying to scam them, when I was the one being scammed.

As far as I am ckncerned, they stole $90 from me. I reported it as credit card fraud to my vank, and they are looking into it now.

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Review
#213326 Review #213326 is a subjective opinion of poster.

Walmart in Minerva, Ohio - Emerson LCD TV

We live in a small town in Oklahoma (Tahlequah) I've been looking for a LCD Tv, the manager walking the isles with a cart of Tv asked if anyone would like to buy a 32" Emerson LCD TV for $198 I took one for me and another for my brother, why not I can't beat this price. My old TV is about 20 yrs old, works great but I wanted the latest Tech. My brother complained his new Emerson LCD wouldn't come on, it took several tries clicking off and on to get it to come on, I didn't want to complain to him but the same thing was happening to our new Emerson, I told hime to put it back in the box we would take both back to WAL*MART, They didn't hesitate to give us back our money, this seems to be what WAL*MART is about, (JUNK) we have no other place to shop, I remember when Emerson was a trusted name, I also remember back when WAL*MART was a trusted name. (YEP) $198 for a 32" LCD Emerson TV, brand new in the box, the next day or so they ran them on sale for $298, I still don't understand. We are watching the 20 + year old RCA again...
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1 comment
Anonymous
#258100

I will never buy another Emerson product again. I bought a 32 inch LCD tv.

The tv did not last a year. Emerson agreed to replace the part,but they would not cover the labor which could easily end up costing more than the tv itself.

Walmart really needs to think about the brands they carry. This is making Walmart look bad as well.

Review
#213169 Review #213169 is a subjective opinion of poster.
Service
Walmart Manager
For the second year in a row I used Walmart's site to store shipping option to save money on having items shipped to my house for Christmas. Perfect solution right... save money, no long store lines; just order online and go pick up my stuff. Not! Last year one...
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Review
#212562 Review #212562 is a subjective opinion of poster.

WalMart destroyed my car after oil change

I took my car for oil change to WALMART in Bushnell Florida. They changed my oil and did not put the lid back I left to go back to work and in 5 minutes the engine blew and was dead. I went back to Walmart and towed my car there. They did not do anything I towed my car to the dealer the dealer send them a report stating that the engine is destroyed due to their negligence,I was renting a car and they didnot pay for the repair of the engine nor the rental car, after three months of calling them and they never return my call I got a loan from the bank to repaired my car.
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1 comment
Anonymous
#957098

I'm not surprised. The guys in that department in Bushnell are lazy and are not well-trained.

And no one should be buying tires from Wal-Mart, as they are cheap. Any mechanic will tell you they use subpar tires that aren't even perfectly round.

Review
#212003 Review #212003 is a subjective opinion of poster.
Service
Walmart Oil Change
Loss
$20