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Walmart in Cabot, Vermont - Treatment by employees generally unprofessional and inconsistence with good customer service

I have gone to the new WALMART in Woodsville NH at least a half dozen times over the last three weeks. Each time I've entered, I've left feeling absolutely disgusted. The staff there obviously don't enjoy their work (environment). It has been my experience, with few execeptions that the staff are unfriendly, inconsiderate, discourteous and generally unpleasant to deal with. That is if you can get them to assist you at all. No one smiles, no acknowledgement, and no understanding of their products. Employees go out of their way to avoid interacting with customers. And, I don't just mean me. I can surely understand if I caught someone on a bad day, but not when virtually everyone has attitude. I fully recognise that what I write here will account for very little. But, I needed to address this issue because most people will just leave the Store angry and not say anything at all. The only way to help improve the service at Walmart is to try and highlight some of the problems. No one ever seems to be manning department service counters. I usally have to flag down someone to help me. When you do finally get someone to help they seem to be put-out that you interupted whatever they were doing. On one occasion I nearly collided with an employee racing down an isle with a cart. I was coming out of a side isle and just picked my head up in time to stop before being hit. He never even slowed down and/or acknowledged me. (by the way, he did look at me). I guess he (and several others) missed both classes on Saftety and Courtesy. One another ocasion I went to the Sports counter. There was an employee there, on the telephone. It was obvious after a couple of minutes that she was engaged in a personal call. I stood there for several minutes, first being patient and gradually beginning to get steamed. The entire time the employee was on the phone she never acknowledged me. When she got off the phone, I had to solicit her for help before she decided to assit me. I was further taken aback when she said it wasn't her Dept. I had to ask her to get someone that could help. That person was supposedly the department supervisor. She intially acted quite arrogant. By the way that day I bought a new rifle scope for over $ 200.00. I guess employee aren't taught to be proactive. A couple of days ago I purchased a 4foot tube light. When I got it home it didn't work. After several attempts to get it to work I finally gave up and called the store. I spoke with "Bob". He was very friendly and sympathetic. I wanted to bring the light back to exchange it for another. I asked him if there was some way we could check to be sure the new light worked before leaving the store. He said;"Yes". I took the light back this morning. Upon encountering several lenthys line at the Service Desk all of which seemed to be occupied by employees cashing their checks, I asked my wife to complete the transaction while I went to get another light. When I arrived at the electrical deptment, as usual, no one was there. I eventually flagged down an employee, explained the situation. She who offered to get someone to help. She flagged down a woman who said it was her area. I once again explained the situation. She said they didn't have the capability to test the light before it left the store and that I would have to take it home and try it there, and bring it back if it didn't work... Her attitude was rude and defiant. I said I'd like to speak with a manager. After having said it twice, she said she'd get one. I waited several minutes with no result. I went to the Customer Service Counter and asked to speak with the highest level manager available in the store. the two women present said they were the managers. Teri and Bernice. I tried to explain to them that I wasn't trying to be adversial but I have some complaints about their staff. I explained that I thought their employees were inconsiderate, rude unprofessional and generally seemd very unhappy. Looking at the scowl on Bernice's face I said; "yes, just like that". Her response was; "I just get here to work". Anyway, Teri responded to my comment not offering comment or appeasement. She simply said; "Thankyou for your CONSTRUCTIVE critism. I took that to mean she wasn't particularly interested in what I thought. This store obviously needs a more comprhensive staff training program with required goals set for meeting customer sacifaction (or at least ackowledgement). With very few execptions, everyone seems either angry or unhappy to be there. My wife pointed out to me at the Service Desk that the employees mirror the attitude of the managers. She used to work at Ames. I truly hope my thoughts won't go unnoticed. The ball is in your court. Scott B. Jennings inspectorsbj@yahoo.com
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3 comments
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#128802 Review #128802 is a subjective opinion of poster.

Walmart in El Paso, Texas - I always have to go to two stores to get my shopping done.

In my city the only place to get your shopping done is at Walmart. Why? Because the traditional grocery store charge almost $6 for a gallon of milk. Anyway every I make my list and go to Walmart, sounds easy right? When you get there its seems like half the city is there too. OK. So once you parked a mile away and get into the store its now a mad dash to go up and down the aisles fighting huge crowds. Every time I go no matter what time of day, the shelves are never fully stalked. What a surprise. I know that employees are limited to what they can get done in a day. So I don't blame it on them, but I do blame the company for the way the stores are always understaffed. This always means that I have to drive to another Walmart to complete my shopping and walk another mile through the parking lot, fight huge crowds, and stand in line for over 10 minutes to check out. There is nothing more frustrating than watching the cashier taking their time to check out the customers. Before anyone says anything I used to be a cashier there and know how long it should take to complete a transaction. So not only are the stores never in stalk the cashiers are slooooooow. I try to avoid Walmart if I can, but well it is a cheap place to shop in my city and the many thousand of people who shop there know it too. Now I do all my shopping in the middle of the night when I can, to avoid the crowds and know that the night shift has filled the shelves. I guess no store is perfect. I know only too well what employees have to deal with.
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2 comments
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#128683 Review #128683 is a subjective opinion of poster.

Rude Cashier at Walmart Tyler TX

I was in the lawn & garden dept at Walmart on S. Broadway in Tyler, Tx. I asked the cashier to hold the Weedeater trimmer I wanted to purchase. She very rudely told me to put it by the checkout counter. I went back for it after purchasing other items in the store. No one was checking out but me, and the cashier told me to turn the tall, heavy, large box so she could see the upc code to scan & then she told me I needed to pick the box up so she could scan it. She made no attempt to bring her scanner around to scan but was very commanding to me. I told her I didn't work at Walmart. I am 62 years old & I had to stop 3x on the way to my car -- this cashier made no attempt to assist in any way. She was extremely rude.
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4 comments
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#128331 Review #128331 is a subjective opinion of poster.
TV purchased @ Walmart for $558- stopped working after only 3 months of use. The tv will not power on. Lousy Mfg. warranty. Do not buy any products from Funai Corp. Walmart "extended warranty" is a 3rd party - send it in-do without a tv for 6-8 weeks-who...
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96 comments
Anonymous
#1043394

If you bought the extended warranty, you need to check if it is a repair or replacement warranty. With a replacement warranty you get your money within 2-7 business days from...

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#128283 Review #128283 is a subjective opinion of poster.
I am extremely angry right now. My viens are turning purple as I write this. Yestereday was my son Dudley's 11th Birthday. We like to call him Dudders(well my wife Petunia does anyway.) Anyways here is my story about how you guys ruined my son's birthday. This...
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12 comments
Anonymous
#653794

I loled. :grin

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#128187 Review #128187 is a subjective opinion of poster.
when you buy a battery at wal-mart the sign shows three different type of batteries and differrent warranties that go with each. the top of their line has 3 year free replacement, and 9 year prorated replacement. the middle of their line has a 2 year free replacement,...
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#127904 Review #127904 is a subjective opinion of poster.
Loss
$140
I have been a employee of walmart for 3 years. I have seen some of the most racist actions with this company than any company I have ever worked for. First of all, walmart started cutting hours at the begining of April. We were told no overtime by any means. But if you...
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5 comments
Anonymous
#32069

Did I mention....I have been employed by wal-mart for 10 glorious, unabusive, undisriminated against years?

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#127596 Review #127596 is a subjective opinion of poster.
I bought a battery at Walmart last night for my jet ski. On their ad board place above the batterys was ever start maxx 3 year free replacement warranty. I purchased the battery and once I paid the salesperson so here is your warranty papers, it has 1 month free...
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34 comments
Anonymous
#1053254

bought one at walmart for my atv battery was no good I took it back they said there was nothing they could do because I put the acid in it well how the heck do you use it i...

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#127531 Review #127531 is a subjective opinion of poster.
I purchased a Wonder Wheeler from store # 2045 Walmart in Nottingham, Md. It was the display no packaging and the cashier got a upc for the item and the item came up Beach Cart, which what it is. Here is the problem, I went to take it back to North Point Walmart in...
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#127515 Review #127515 is a subjective opinion of poster.
Loss
$42
I had been looking for some time for a particular collector's item. I was shocked and amazed after a year of searching targets, wal-marts and toys-r-us to find the item, misplaced but sitting on the shelf. When I proceeded to check out, they would not sell me the...
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15 comments
KevinRichards
#908016

You are obviously ten years old if you mistake being told no as "rude" It was recalled for a reason. If you got hurt by chocking on the product your parents can sue Wlalmart...

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#127307 Review #127307 is a subjective opinion of poster.