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We bought portable air conditioner at the end of Aug. 2007. It never really got cold and we had to empty the water every half hour. We tried again to use it this week and see if it worked in another room on a table better. It did not, so we tried to exchange it for a...
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3 comments
Anonymous
#166224

This is why you should have given your receipt to a parent after purchasing the air conditioner, because clearly you are too young and irresponsible and careless to hold on to...

Review
#123126 Review #123126 is a subjective opinion of poster.

Walmart Online Provides shoddy Cusomer service, No Phone Customer Service

WalMart online has taken a step back into the stone age! By removing it's customer service number it has basically said that it does not care about the people who have made them a multi billion dollar company. And now you can't talk to anyone, not even a person in India! if you have a problem. You must email the problem in, and wait, and wait, and wait and then someone might get back to you. But you can't reply to ask that person a question on top of your question and they won't call you back or give you a customer service number to call if you have a problem. Here are excerpts from the emails I sent them, and their inability to resolve my problem and the infuriating responses I got. MY SECOND EMAIL: (BECAUSE I NEVER EVEN GOT A RESPONSE TO MY FIRST EMAIL) I have asked this question twice now!... AND NO ONE HAS EMAILED ME BACK! AND there are no phone numbers to call on your customer service or for the credit card that I have still not received!... Not a happy customer right now, Especially because my job is online service and it is inexcusable to allow an email inquiry go unanswered for 3 days now going on the 4th! Please call me on my cell phone.... THEIR RESPONSE: We are writing in response to your email. We are deeply sorry that we are unable to address your concern in a timely manner. We are informing you that unfortunately, we are unable to respond to your concern directly because it is not clear what specific credit card you are referring to. (IT WAS ONE OF THEIRS AND IF THEY PROVIDED A PHONE NUMBER FOR THEIR CREDIT CARD DEPARTMENT ON LINE I WOULDN'T HAVE GOTTEN SO IRATE) We sincerely apologize that your recent visit to Walmart.com didn't meet your expectations. We thank you for taking the time to send us your suggestions and comments to help improve our service. We value your input in continually improving your online shopping experience. Your satisfaction is our number one priority! (IF THIS WERE TRUE THEY WOULD HAVE CALLED ME OR PROVIDED A PHONE NUMBER) If we may be of further assistance, please email us at help@walmart.com. We're here to serve you 7 days a week! (SO WHEN YOU DO EMAIL THEM YOU GET A DIFFERENT PERSON AND THEY NEVER REFERENCE YOUR PREVIOUS EMAIL SO YOU ARE NOT HAVING A CONVERSATION AND THERE IS NEVER ANY RESOLUTION) MY THIRD EMAIL: This is the third email I have sent to your on line help center since Friday and I have not received any emails back. I am DISGUSTED! My job is online customer service and this is the most neglectful thing I've ever seen in online customer service. AN EXCERPT FROM THEIR RESPONSE: We would like to assist you with your inquiry but the email channel you are using is not a secure channel. For your own protection and the security of your personal information, we use a secure message center. Please log-in to our secure message center by visiting our website at www.walmart.com (THEY PROVIDE THE MESSAGE CENTER FOR THE CC BUT IF YOU DON'T HAVE A NUMBER WHICH WAS MY WHOLE PROBLEM,THEN YOU CAN'T GET IN TO THEIR SECURE MESSAGE CENTER) After receiving the last email (which was really the answer to my second email after the answer to my third, and never receiving an email from the 1st this was what I sent, and received) MY FOURTH AND FINAL EMAIL: Here we are again, not understanding how a company as large as Walmart can have the WORST customer service on the planet. I have sent 3 emails and have actually now gotten a response to two of them but it has taken several days and you have still not cleared up my problem. However if you had the ability to call me on the phone or better yet, if I had the ability to call you we could have cleared this up without all this frustration on my part and the we-could-give-a-*** attitude on your side. (OTHER THAN THEIR FORM EMAIL INSERTS ABOUT CARING ABOUT MY COMPLAINTS WHICH WAS ALL VERY WELL, BUT WAS NOT DEMONSTRATED) I thought this was a good deal, little did I realize what a headache it would cause to me. (you are obviously sleeping just fine at night) I say this because I do work as an online sales consultant and provide customer service. I deal with so many unhappy people in a day and try to find positive solutions to their issues. I need to get on the phone with them to help them even if their problem or inquiry comes in online. I also know that it is important to get back to someone who inquires on line as quickly as possible, the old rule of thumb was with in 24 hours which you all don't seem to adhere to. While in realty the time frame people need an answer is with in 3 hours. (And if people are having a problem it's much quicker!) Thank you for the major inconvenience...Anyway, I just think your system is terrible, the emails I've received have never been from the same person twice, there is no reference to my actual email, there is no way for me to email you back from the email so that you can continue to see the conversation. I think this is a terrible step for Walmart customer service and you are obviously depending on the fact that we live in a consumer society that will buy from you no matter what because of your low prices on items that people need and want. Now you don't even give a *** about the people who are making your company wealthy. I know this is a tirade but I am really sick of working so hard to provide the best service I possibly can and the same service is not extended to me when I need it. THEIR FINAL RESPONSE: My name is Clavel. I am with the Walmart.com Customer Service team. Thank you for allowing me to assist you today. I am writing to acknowledge receipt of your email. I am truly sorry that your recent visit to Walmart.com didn't meet your expectations. We thank you for taking the time to send us your suggestions and comments to help improve our Web site. We value your input in continually improving your online shopping experience. Your satisfaction is our number one priority! I apologize for any inconvenience you may have experienced. Thank you for visiting Walmart.com. We appreciate the opportunity to serve you and look forward to your next visit. If we may be of further assistance, please email us at help@walmart.com. AND SO IT CONTINUES WITH NO RESOLVE....AND NO PHONE CALL....AND OF COURSE THIS WILL NOT EFFECT THEIR DECISION TO ELIMINATE PHONE CUSTOMER SERVICE. I can't believe a company this size does not even provide a person over the phone to resolve the issue in a matter of minutes verses aggravating unresolved emails over and over. I did delete the major issue because I don't think it is relevant to the over all point that Walmart is not proving customer service.
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#122985 Review #122985 is a subjective opinion of poster.
The *** employees at the doors of WalMart. I will never go in that store again. For the last two weeks I have had my purchases snatched out of my hands when I was leaving the stores. In my 59 years I have never stolen anything and I am to old to start now. Black...
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7 comments
Anonymous
#259043

I know there are a lot of people out there who may not like what the person wrote on here about the employees as far as race, but I live in the Columbus, Ga area and unfortuna...

Review
#122559 Review #122559 is a subjective opinion of poster.
Loss
$18

Walmart in Reston, Virginia - Polaroid lcd tv 15.4 inch pixel problem

Walmart will not take any electronic item back after 90 days. There is a bright green dot in the middle of the screen and poloroid will not exchange it for a new one even though it is only 4 months old. They said unless the dot is at least as big as a dime we will have to live with it! They don't say that in the paperwork that states there is a 1 yr warranty!!! Would not advise anyone to buy a polaroid product.!!!! What do we have to do to get satisfaction? Polqroid should be out of business
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#122358 Review #122358 is a subjective opinion of poster.

Walmart in Reston, Virginia - Up date on Wal-Mart Vision Center

hello again. I am the one that wrote the complaint about Wal-Marts Vision center being pathetic. I need to let you know that yesterday after noon, my hubby marched into Wal-Mart and ask for the manager. He was told they were gone to lunch. He sat down and said he would wait. The young lady there ( not the rude obnoxious one that didn't care if I walked in front of a truck!) ask how she could help. She was prompt,courteous and above all a person who cared about the customer. We explained what we had been told in the other store and she took care of the problem, never losing her smile at all. Her name was Sherry and Wal-Mart should give this employee a raise! She actually gave me hope and I wanted to tell her "Thank You". I now know that the policy is to do as much as possible for the customer, Its the employee that determines your fate. To Talladega Sherry, sitting in for "THE BROAD IN THE PICTURE " in Oxford, Alabama..............YOU ROCK!!!
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#121825 Review #121825 is a subjective opinion of poster.
I went into Wal-Mart with a blank check from hubby to get new eye glasses ( Dec 6, 08 ). I Finally received them in January. By April, I could not see thru them for the fog or haze on them. I returned to Wal-Mart and encountered the most arrogant woman working there...
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Anonymous
#73591

I also purchased glasse from Walmart that ended up being faulty, only to be told to contact the factory who is apearantly over seas with no way to contact. even online! the la...

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#121648 Review #121648 is a subjective opinion of poster.

Walmart in Riga, Riga - Wal-Mart

I just walked out of a walmart in Neptune, NJ with a rather weird experience. I walked in to buy a hard drive for my game system. When the teller ran the item at the register it rang up for 177.00 but the tag showed it at 100. When I told the clerk of the error they first observed the tag and complied it did say a different price but they kept fighting the tag. They took the sku off the display and brought it to the counter and told me "o the sku's don't match so this isn't the right price". I asked about there honoring a shelf price even if it differs from the ring up price and I got a bunch of different excuses. The first of course was the sku doesn't match, I will get to the rest in a few. After that I decided to keep my cool and just go to customer service and ask for a manager. Once the manager accompanied me to the department I showed her the product and the tag. The original salesman came over to try and fight my claims. At first he told her that its not the right size hard drive, I pointed out to her that the tag said "xbox 360 hdd" and made no mention of a size. His next argument was the sku, I told her that the item was behind a glass and once you ask for a product they bring it to the counter to ring it up so there is no way to compare sku. Then she said the hard drive was in fact priced but the tag she pointed to was for a dvd player not the hard drive, once i informed her of the error they paused. Then she said since the product is about 6 inches out of the spot of the tag that they can not honor the price and when i pointed out there is no other tag with a different price anywhere in the department she said that they just don't have a tag printed for it. I was forced to leave the store since I only had 130 in my account giving me not enough for the product. If a store has a policy they should honor it now I'm out of the product they had in stock that nobody else did and with awful customer support.
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3 comments
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#120625 Review #120625 is a subjective opinion of poster.
Loss
$1000

Walmart in Chicago, Illinois - GE MONEY

Ge Money they are scammers , I have tried to take care of my dead mothers account , thinking it was a good idea to try and pay off her bill with WALMART. Well about 6 post dated checks into it (I know not a good idea) I found myself not having the funds to cover just 1 check. I called to make arrangements and was told they would stop one of the checks. You can guess the rest...they went ahead and put it thru and the when I called them on it , they refused to talk to me. You bet they wanted to talk to me all the other times, as they were getting money but after that nope didnt want to talk about the check they put thru. Asked if they wanted to work with me and get this paid off or not ..did they want to work with a dead women and get nothing? They asked if they could help me with anything else? Told them I was done, wont be getting a dime from me now or in the future , Or my mother as she was dead and couldnt pay from her urn! Ive stopped payment on the future checks and wont be giving them anymore.
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Review
#120440 Review #120440 is a subjective opinion of poster.
Loss
$1200

Was searched at walmart in Anderson , In after checking out

I was leaving walmart in Anderson indiana after making purchase for Mothers Day. A woman came up and asked for reciept. After i had walked past scanner. It totally humiliated me. She was rude and I tryied to ask questions and a police woman was there seconds after start of incident. When I tried to say something , the policewoman told me " If I wanted a long night and paused ". I didnt try to find out anything after that. The woman checked my reciept which was in my wallet and then checked my bag. I told the woman that I was going to call Walmart and she said go ahead it's " It's 1800 - walmart". i also said I wouldn't be back and she said "thats fine". it was totally embarrassing standing there with a police officer and the woman representing walmart having me get my reciept out and her checking my bag. People were around watching and I can imagine what they were thinking. At least they could have asked me to go to a private room. Then the male manager lied to me about setting off silent alarm. Is there anything I can do about be treated like a thief? Davidbise1957@yahoo.com
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#120418 Review #120418 is a subjective opinion of poster.
Walmart's store greeters now hold you hostage at the front door while they check your prices before you are allowed to do a return. No matter if you have prices affixed and a sales slip. No matter if the price their machine comes up does not match what you paid. I...
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35 comments
Anonymous
#298098

Stores that have had to use this policy are stores that have been burned frequently. Also, the stores can\'t stop customers from cutting in line. To me, it seems it\'s the oth...

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#120340 Review #120340 is a subjective opinion of poster.