We went to exchange a $8 pack of socks and a $9 pack of shorts received for Christmas and were told "you have reached your limit, don't come back for 6 months" When we told the assistant manager "Brian" he said "that's the policy" so, I informed him that I will consider that in my buying decisions and will buy more elsewhere, because of poor customer service, ie:dont care attitude and bad policy) And he replied, "You can do what you want"
to Walmart - marketing basics, for every 1 customer that complains, there are 1000 customers that think the same thing, but don't say anything and quietly go somewhere else to buy.
I used to think highly of Walmart as a business, not so much anymore.
Product or Service Mentioned: Walmart Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Walmart Cons: Poor attitude and policy.