Walmart
Reviews and Complaints
Walmart - Pick Up Service Review from Santa Clarita, California
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Verified Reviewer | Philadelphia, PennsylvaniaUnavailable Products Review
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Preferred solution: Let the company propose a solution
Trac Phone never activated but no refund for mandated Sim card. Kiss $45 Goodbye!!
I recently purchased a non-smart trac phone for my mother, who is a cancer patient on hospice residing in a nursing home. I attempted to buy a easy to use Trac phone thru our local Walmart (Greensburg, Pa Greengate location). I intended to port my mother's existing land line to the Trac phone to save her the trouble of giving out a new phone number in her current condition...she is 84 and has had the same number for at least 50 years. She wants to talk to relatives but doesn't have a phone service at the home. After roughly 5 days I inquired why the phone wasn't yet activated and was told that the account info for the land line was incorrect. I checked the company's bill and took the number off of it, as well as contacted the company to verify it was correct. I provided the info to Trac phone, who insisted it was incorrect. After several days of promising a resolution and activation, I was being told the same story regarding the incorrect account info from FSN (the Land Line provider). I requested a 3 way conference call to get all parties together and the account info was again verified.
Over the next few days, without activation, I again requested a 3 way call and was again assured that the phone would be on within 24 hours. Today, 12 or more days later, I called Trac to see why the phone wasn't working, only to be told that the account info was incorrect.
At this point, I was very frustrated after spending at least 9 calls and nearly two weeks trying to get this phone for my mother to activate. I decided to return the phone and pursue another service. At the Walmart where I purchased the phone, I was told that I could return the phone but the sim card, the $45 unlimited card that I was required to purchase ...the Trac Phone rep insisted to the Walmart employee that the premium card was needed for activation...the less expensive card wouldn't work. This is not a smart phone...just a regular cell phone.
I spoke to the CSM and while everyone agreed that the phone was unused, never activated, and the sim card was only touched by the Walmart employee that sold me the phone...they could not issue me a refund or credit for the sim card. No solution was offered other than possibly contacting Trac Phone to try to get a refund or credit. In a nutshell, I paid extra for a sim card to activate a phone that didn't require the premium sim, but then was not "allowed" to be issued a refund for the never used sim card, despite having all of the receipts, packaging, etc. and patiently waiting nearly two weeks and spending several hours on the phone trying to get this resolved...in good faith. Kelsey, the CSM, was initially cordial but turned somewhat cooler when I was unwilling to accept no refund for a non used item. I did not return the phone or sim card at this point and I'm deciding on what avenues to pursue to resolve this simple issue. Store policy overrides common sense. I had to pay another month's service for my mother's land line company to keep her number, since it didn't port to Trac Phone...add roughly $45 on top of the $45 for the sim...$90 and still no phone! If not resolved, the media, BBB, and others will share the story. I'm frustrated, upset about my dying mother, and tired of fighting for every penny that someone is trying to take from me. A simple phone issue has cost you a repeat customer. Sad, but true.
Walmart - Account Review
Pharmacy Review
Walmart is ***, the employee are always rude evil mean pathetic dog ***
Walmart - Halloween Candy Review
Walmart refused to accept return of unopened Halloween candy. They have always done this in the past.
Do not put up with this. There are better places to go and not be treated like garbage because the usual amount of children did not come trick or treating.
Overcharged over $30 in two days on a total of five items.
- Being frequently overcharged
Not a complaint, but a compliment!
Obviously I can't speak for everyone, but I am personally pleased with our local Wal-Mart. The employees are friendly (most of them anyway), they are quick to resolve any issues, and have the best prices around. I've worked in retail for 4 years in total. In my time, I've seen all sorts of customer ranging from the entitled, the impatient, the one looking for a discount, etc. If an employee doesn't seem "happy-go-lucky" when you complain, its most likely due tot he fact you're not the first person to complain. They've heard it all, most of them being silly complaints that the customer probably brought on themselves.
I'm not defending Wal-Mart and I'm not defending the customers of Wal-Mart. This is just a compliment for remaining cool and collected when the going gets rough. I will tell you about an experience I had. Again, this is not a complaint!
Since we're not in the best financial circumstances at the moment, we've been looking for ways to save money on everyday items. I discovered coupons.com. When I went through the self-checkout with the exact item as advertised on the coupon and scanned the coupon, it appeared it was accepted. After swiping my debit card, selecting the payment method, etc; the self-checkout informed me I didn't have a valid item for the coupon. To inform them of a possible error within their system, I asked an employee for some help. She didn't want to listen to me, constantly interrupted me, and didn't want to help at all. I accepted that and left. I later called the 800 number to let them know of my experience. I also called the store. I wasn't expecting any compensation, but they provided it anyway. Even if I wasn't offered anything, I wouldn't have cared. I know things happen, and being pulled in a million different directions by customers doesn't help your frustration level.
To the employees of Wal-Mart: When things seem rough, just remember - For every nasty "customer", there are ten others who will make a bad day good! Hang in there!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaSalary Review
I ordered something online and got the wrong item
I got the wrong item. asked for a mailing label and the correct item.
was hung up on 3 times. they lied and told me they would be shipping me the correct item "quickly" but a week later I have nothing but the wrong thing. LIARS!!!!!!!! I've called 3 times and each time I was hung up on.
they pretend there are no supervisors to talk to. I called my bank and reported fraud on Walmart. all I wanted was a *** litter box that cost 10$ instead I got something I didn't order and it is up to me to do everything to get not only my money back but return the wrong item. this is a crock of ***.
what happened to the customer is always right and always helping the disabled. I order online because i'm disabled and cannot drive to a Walmart to buy the right *** thing.
Opening Hours Review
100 satisfaction (with receipt only)2
Preferred solution: Full refund
Racism returns to Wal-mart
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I went to your store to buy fruit and vegtables.i want stuff grown in usa.or from the farms of santaclarita.i will buy from fruit and vegtables from a fruit stand there.not mexico i will never buy anything from mexico or buy at wallmart.american grown only for me and my many friends!!!!!