STEVE G Peh

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Verified Reviewer
| map-marker Lakeland, Florida

Poor customer service

On February 9th 2023 my wife and I went to my local Walmart to go food shopping. When I went to the self checkout my total bill came to $140.

When I went to use Walmart pay, my card was declined. I thought this was a technical issue with your machine that would be corrected because I had more then enough money in my account so we left the store. After getting home I remembered that I had changed my debit card number and never updated the info in my Walmart app. While my wife stayed home, I went back to Walmart.

Within 30 minutes of originally leaving the store I was back at customer service trying to pay for my items. First I was told to bring the items back so they could be rung up and then I could pay for them. This was not possible because my wife was home unpacking the groceries. Next I was told to pick out the same items again so I could pay for them.

This was not possible because I wouldn"t be able to remember every single item. I suggested they just check the register. I was told this was not possible because the info would have been deleted because the items were not paid for. (based on this I could have simply walked out the door and paid nothing).

I then suggested they check the security film. The security employee was not happy about this because it would take a little time. But eventually he did it. After waiting ONE HOUR the security employee came back with a scowl on his face and took me to customer service to pay my bill, which I did.

He then left without saying anything. I could have simply did nothing and would have $140 of free food from your store. But I chose to do the right thing and NOT ONCE did anyone thank me for being honest. NOTHING.

These employees acted as though I was interfering with their day. This even took place at your store in Lakeland Florida on Highway 98 North.

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Cons:
  • Rude employees

Preferred solution: Apology

User's recommendation: store is definitely not customer friendly

11 comments
ramjet

Pretty scary that you got away with walking out knowing your card was declined. You have no excuse and you're lucky you're not in jail.

Emmalise Rgc

I see that my stalker is back. Well if I see them making posts about children or their grandmother I will report them. But looks like they were banned for their nasty posts.

Guest
reply icon Replying to comment of Emmalise Rgc

Oh, YOU are the one who is talked about here, the one who actually makes those posts. Nice try.

Emmalise Rgc

The child that made this mistake gave me two thumbs down for telling him off.

Guest

Your post isn’t clear. When your card declined how did you pay for the items?

Guest
reply icon Replying to comment of Guest-2307903

Do you not know how to read? I thought that I paid for the food.I thought that it was a technical issue and that I paid for the food.

I then realized that I changed my debit card number I realized that I didn't pay. Since I didn't pay for the food I had no receipt. I am a customer. I don't get paid to re-shop.

I forgot what we bought. They just didn't want to do their job. They did not even thank me. The security said I did pay for the food.

I already started this. I was offended. I offered to pay. Finally someone got all the items and changed me.

What could have happened in 5 minutes took an hour. He said next time I did that he would have me charged. Then when I argued with him he said that my wife and I were banned for a year and if we came back he you have us arrested for trespassing.I don't care. I won't be back in my life let alone a year.

I was almost arrested for this. Even though I was honest. Honestly gets me nowhere. Should have not paid for it at all.Was treated like a thief.

Like I deliberately stole . I even thought that the recipt was broken.

Not my fault should have just not paid for their mistake. Should have stole the food since they think I was going to.

Guest
reply icon Replying to comment of Guest-2307903

Can't you read

Guest
reply icon Replying to comment of Guest-2307903

Can you not read.. I thought there was a technical issue.

I thought that I did pay for the items. It was not until I got home that realized what happened. They did not want to do the job me to do the job for them. I don't get paid for that period they do.

I asked her to check the security Footage The security guard did He then said I did not pay for the food. I already told them this period was he not paying attention. He got rude and sent out to pay for it right now. He meets someone else getting on the items I paid for them.

He said if I did this again I would be arrested peri start arguing with him cause hes treating me like I did on purpose. He told me it was a band phone store not to come back. He said i would be charged with trespassing if i did. Same with my wife.

This is for a full year. I said don't worry. I will never return. I was treated like a thief Like I did this on purpose.

What should have taken five minutes took over an hour. When I treeatened to sue for time he banned me a year. Should have stolen the food. This is what I get for being honest.

They don't even apologize for wasting my time and I didn't have a receipt. Thought it was out of order

Guest
reply icon Replying to comment of Guest-2307929

You said your card was declined. How could you have even thought you paid for the items you walked out the door with?

YOU made the mistake in walking out the door without a receipt showing that you had paid for what you took. Yes, you did the right thing in going back and paying for the groceries but expecting them to know what you had technically shoplifted is a little much.

Emmalise Rgc
reply icon Replying to comment of Guest-2307961

Not only does this child walk out of the store without paying for his items, he also felt hurt when I told him off and gave me thumbs down

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Brandon M Cuy

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| map-marker Bedford, Virginia

Online Order# 200010*-***01671

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Walmart - Online Order# 200010*-***01671
Walmart - Online Order# 200010*-***01671 - Image 2
Walmart - Online Order# 200010*-***01671 - Image 3

I ordered four new tires online and canceled it an hour after I ordered them because I found them cheaper and I bought them somewhere else and I canceled my order and wanted a refund because I didn't want that name brand tire either. I wanted to also get a refund back to my card that I use to my bank.

If I can get a refund of that money I think the total of tax was $411.08. can you please get back with me my name is Brandon Massey I would like to talk to a representative about the cancellation process of the online ordering to Walmart and I would like to also cancel out the address on my file of 14 Emily Street, Gates North Carolina 27937. I would greatly appreciate it and my primary residential and billing address is 497 Pamela drive Newport News Virginia 23601. Thank you if you have any questions please contact an email at Brandon painting 2019 @

Gmail or 252 435****.

Call via text or email. Thank you.

Sincerely your valued Walmart customer. Brandon Massey

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User's recommendation: Be careful to order and cancel because customer service will take a long time to get back with you and it's hard to get a hold of somebody when you make an orders. I made an online order cancel it within 1 hour and body on the phone to tell me if it's been processed or not. And I cannot seem to get a call back either. It seems like a very complicated process and tracking the package does not help as well because I canceled it so there's a longer track and then I can't get a hold of anybody for the refund.

Karen B Bcp

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Verified Reviewer
| map-marker Arlington, Nebraska

Keurig k cups

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I have used your K-cups for a couple years now. I generally purchased the 48 ct box.

I had to go back to the smaller 12 ct because the 48 wasn't available in Fremont, NE. I get the 48 ct again and they plug up my keurig. At first I blamed it on the machine that was only two months old, but then I tried my old machine and it does the same thing. I ruined a half dozen cups and then took the box back.

Because I didn't have my receipt, I had to get the 48 ct box again. It does the same thing. I've figured out how to deal with it, but it sure is annoying.

Have you changed them somehow? Just thought you should know.

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Michelle H Gun

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Verified Buyer
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Verified Reviewer
| map-marker Sugar Land, Texas

Returns and refunds

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Walmart - Returns and refunds
I shop Walmart faithfully and never had to refund any products until I bought the iPad 12.9 pro bundle. I was so disappointed with my purchase after the iPad was charged for 3 days and still unable to stay connected. It didn't come with the case it had listed. I want it to be a one time error on Walmart.
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User's recommendation: Be careful about Walmart refurbished products before purchasing.

Veronica Y Bxc

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Verified Reviewer
| map-marker Raleigh, North Carolina

Protection plan claim

Walmart - Protection plan claim
Walmart - Protection plan claim - Image 2
I get a claim Lord Jesus Mercy I'm getting mad here's my receipt I'm just want another one I'm getting pissed off this do not make no sense just trying to get another vacuum cleaner I paid the 2-year warranty but I'm having a long time hard time getting it
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Loss:
$17

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy the protection

Ceandy R

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Verified Reviewer

Unauthorized transaction

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Wal Mart took $99 off of my card and I never gave them permission to. I am not involved in a Walmart plan so they have no right taking my money.
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Loss:
$99

Preferred solution: Full refund

User's recommendation: Keep an eye on your cards to make sure they do not take money that was not authorized by you

Anonymous
map-marker Carthage, New York

Missing items

Bought a dome ozark trail dome tent a few months ago just opened it up to air it out for camping and there was no tent poles or tent stakes in the bag
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Nancy M Qkc
map-marker Fort Myers, Florida

Cheese that is moldy

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Moldy cracker barrel cheese going to get refullnd great store good products this is a one time only walmart has been very good to deal with
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Pros:
  • Great prices

Preferred solution: Full refund

Kathy M Ppi

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Verified Buyer
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Verified Reviewer
| map-marker Spokane Valley, Washington

Unable to return, rely on test strips for the right ones

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Walmart - Unable to return, rely on test strips for the right ones
Bought diabetic test strips and got the wrong ones went to take them back. They said they couldn't because they were diabetic even though they weren't open I just wanted to exchange for the other rely on test strips told me no the guy was very rude
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Loss:
$20
Pros:
  • Enjoy the prices and variety
Cons:
  • Rude people working there

Preferred solution: Full refund

User's recommendation: Make sure when people buy the test strips from Walmart that they know they’re not refundable. I didn’t see a sign there that said that just wanted to exchange them and I run into so many rude people at Walmart.

1 comment
Guest

Why should any store take back any type of medication or food product? How can they tell if it was tampered with while it was out of the store?

Would you really want to purchase an item like this that someone had returned? You need to be more careful and make sure you are purchasing the product you actually need or want.

Anonymous
map-marker Chino, California

I need to cancel my free delivery

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Called Walmart, they issued my cancellation right away and I was not charged for free delivery. BTW Delivery was excellent.try them out.ee
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Barbara J Utx

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Verified Buyer

I need my tv service

Walmart - I need my tv service
Need service on my tv . I just bought my tv Nov 15,2022 I am still covered under manufacturer warranty
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Preferred solution: Full refund

1 comment
Guest

Take a look at the warranty. It will tell you how to contact the manufacturer for warranty service.

Mamed S

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Verified Reviewer

Refill water

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We've been visiting Walmart #2038 in Sterling for a month now, hoping to find water to refill. But there is no water there.

And this is not the first time, this is repeated regularly.

After dozens of visits, we decided to check out other Walmart stores, and at the first store far from our home, we refilled our water supply.

We are interested in the question: why such problems in WM#2038?

Of course, the store management will try to refute what was written. In the veracity of what was written, it is easy to check in the era of computerization - it is enough to clarify in which periods water for refill was not sold.

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Loss:
$30

Preferred solution: Apology

User's recommendation: Don't forget write comment.

Anonymous
map-marker Houston, Texas

Ice Maker

I purchased an ice maker that only worked for 5 months, beware there is no returning it with receipt.
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User's recommendation: No recommendations

Anonymous
map-marker Tulsa, Oklahoma

Have not delivered my tables

I got a text saying you delivered what I ordered. No, you did not deliver anything. I called customer service and they said wait 48 hours. Its been over 48 hours and still nothing has been delivered. My order # is 200010****68341.
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Anonymous
map-marker Boulder, Colorado

I STILL DID NOT RECEIVE MY ORDER

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My Order. Yes I called and the woman told me to wait yep more days. Guess what it has been OVER 2 DAYS SHARON FRASER 3838 Orion COURT BOULDER COLORADO 80304
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User's recommendation: Do not shop on line

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