Marco l Yet

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Can't get help in setting up computer

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Have TEC subscription getting running or need more money next time am going Best buy never do this again
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Cons:
  • Good luck on getting help

Preferred solution: Full refund

Marguerite Qgw

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Verified Buyer
| map-marker Seattle, Washington

Missing product

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Walmart - Missing product
200010*-***35218 this the order number and I received only one in the mail but I ordered 4 of this product COLIJOY Motion Sensor Cabinet Light - 4200 mAh Battery Operated Rechargeable Closet Lights - Extra-Bright Under Cabinet Lights - Wireless Indoor LED Light Strip - Magnetic Motion Activated Lighting wanted to know why I only received 1 put of the 4 items I purchased all purchased same time I normally do receive my items fairly quickly and securely I'm just a l confused its a great product
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Judith R Yuw

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Verified Reviewer
| map-marker Ferndale, Washington

I never received my refund

Walmart - I never received my refund
I made a purchase online and return the item to the store, and I never received a refund every time I called customer service they told me I will receive a refund within 48 hours. This has gone on for over a month still no refund. at this point, Ill take a store credit card because it seems impossible for you to return it to my account like you said you would.
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Anonymous
map-marker Fort Mitchell, Kentucky

I keep getting emails that my order is delayed every day

I was told multiple times that my order would be delayed. Then I heard nothing for 2 days. Took me quite awhile to get thru to speak to a human. Representative was very nice. I was given another delivery date for 5/11/23. I hope she is right. Also they left a printer on my porch and it had no wrapping. Anyone could see it and steal it.
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User's recommendation: Give reason why order is delayed. And DO NOT LEAVE AN UNWRAPPED PACKAGE

Penelope D Doh

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Violation Americans with Disabilities Rights Act

Walmart - Violation Americans with Disabilities Rights Act

I shop at the Wal-Mart Store #1796, Amherst, NH frequently. Getting right to it, my issue is the neglect of the retailer in providing a fair number of motorized auto-carts for its disabled consumers which WORK!

For over a year Ive brought this issue to the service desks attention, and I'm told many other customers have complained as well. All were told is that management has been reporting it or its expensive. Unacceptable, Strike 1!

My shopping experience on January 4, 2023 put me over the edge. I arrived at the store to find NO WORKING AUTO-CARTS!

Another woman was entering the lobby at the same time and she, too was upset, sharing that she had also complained before. Now, with my push-cart in hand, I was literally on my way to the Service Desk when I encountered yet another woman who had an auto-cart but moving short distances at a time! I asked if there were any other auto-carts from the other end of the store and she said, No. She continued to tell me that when she got the auto-cart it was displayed as fully, 100%, charged but it quickly dropped to 15%; hence the stop and go.

She would go about 10-15 feet, shut down for a few seconds, turn it back on and continue to crawl her way out. Unacceptable, Strike 2!

I suffer with rheumatoid arthritis and my right knee has become bone-on-bone. My husband is still learning to walk again from a shattered femur he suffered in 2021. If theres not a working auto-cart, we go back home.

Having to use the standard push-cart on Jan. 4, by the time I got to my car my knee and back were aching more than usual. Strike 3!

Ive been reading up on ADA legislation and WalMart could be facing a violation of the Americans with Disabilities Act. Specifically, where businesses are to provide reasonable transport opportunities for its patrons.

I left my name and number with Mandy; frankly, expecting a callback by now.

This is a serious issue! Respectfully submitted.

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Pros:
  • Convenience
Cons:
  • Electric carts for the disabled are always out of service

Preferred solution: Electric carts that WORK

User's recommendation: Current and future customers need to continue to voice their concerns. It's the only way to bring it out in the open. Your Voice Does Matter!

2 comments
Guest

If you don't like the carts they offer you can certainly go out and buy one of your own.

Guest

You need to go back and reread the ADA. In no way does it require any retailer to provide any type of motorized transport for consumers. Please provide the link to where you claim Walmart is in violation.

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annmarie g Cuw

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Verified Reviewer

Complaint

I just purchased an overized tray table Mainstays. I brought it home and when I removed the label on it some of the paint came off the tray. It looks like a used tray. I think you need to take this into consideration.when applying.stickers to your products. I am very disappointed. I don't want to make another trip up to Walmart to return. Sticker should be placed under the tray so nothing would be damaged. Unsatisfied customer. ann marie glodek
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Loss:
$20
Pros:
  • Large variety of products
Cons:
  • Prices are more than other stores

Preferred solution: Full refund

User's recommendation: look where stickers are applied on product

Anamika Vau

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Verified Reviewer
| map-marker Walled Lake, Michigan

Problem with debit card

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Walmart computer system would NOT accept my debit card to pay for an order. Was told it was their system and would take 24-48 hrs. for them to Perhaps fix the problem. Quite disappointed that a conglomerate as big as Walmart doesn't have a more efficient computer system. Actually really feel put out. However, there's always Meijer!!
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User's recommendation: Be sure to check your cards, to be sure when placing an order it will be accepted!

Anonymous

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Verified Buyer
| map-marker Vineland, New Jersey

SLAYAYAYAYYAYAYAAYYAYAYAYAYAYAYAYAYAYAAYYAAYYAYAYAAYAYYAYAYAAYYAYAAYAYAYAYAYAYAYAYYAYAYAYAYAYAYYAYAYAYAYAYAYAYAYAYYAYAYAYAYAYAYAYAYAYYAYAYAYAYAYAYYAYAYAYAYAYAYAYAYAYAYAYYAYAYAYAYAYAYYAYAYAYAYAYAYAYYAY

Okay Ill just wait until we can get back together to see if I have something else to do that I dont know what about to say that Im just like that I know what Im talking to is what Im doing and I just say I love how you are doing that well Im just not talking about it anymore Im just not getting mad I just dont need help anymore I love I miss your mommy mama mommy I miss mama I miss mommy baby mama mommy bye moon princess princess mama moon mama mommy moon mommy moon baby princess mommy moon mommy princess mama moon mama princess mama mommy mama moon princess moon earth princess princess princess princess mama mommy mama moon princess mommy moon baby Love princess mommy moon princess princess mama mommy mama moon mommy moon 7

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User's recommendation: SHUT THE *** UP AND WORK *** THE SAME TIME AS IS SO MUCH EASIER AND SHE JUST WANTS A AND I CAN JUST WAIT TILL SHE’S BACK HOME SHE’S JUST GETTING READY TO GO EAT THERE LOL I’M SHE JUST SITTING IN CRYING AND LAUGHING AND TALKING TO HIM LOL I GUESS I’M I’M JUST SITTING HERE AND *** MY *** AND

1 comment
ramjet

What, this is stupid.

Anonymous
map-marker Fort Mitchell, Kentucky

I keep getting emails that my order is delayed every day

Multiple notifications that my order was in the way and would be later than thought. Then I received notification that order was cancelled. No reason given
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User's recommendation: Understand that when you are notified that your order will be delayed, it will most probably be cancelled

Mary H Ism
map-marker Perrysburg, Ohio

Need help with billing

After numerous attempts to get my billing payment information changed I am totally frustrated. I have attempted to do this for over a week and have yet to speak to a person.
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Resolved
Colyn Hhg

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Verified Buyer
| map-marker Bellevue, Washington

Resolved: A damaged photo blanket

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Walmart - A damaged photo blanket
Walmart - A damaged photo blanket - Image 2
Walmart - A damaged photo blanket - Image 3
Walmart - A damaged photo blanket - Image 4
Updated by user Jan 06, 2023

Company fixed the issue and I have been provided with full refund.

Original review Dec 07, 2022
I ordered a photo blanket off of Walmart's website and uploaded all my pictures I wanted onto it and pick the border and tried to change like fix the pictures how I wanted them and once I got it all together how I wanted it I submitted it well when I got it in the mail it was nothing like I submitted it and I tried to get a refund for it by calling the corporate office and explaining what happened they still haven't refunded me my money they haven't sent me a receipt showing they refunded me my money and they told me I had to return the blanket but when I took the blanket to the store to return it they can't find the purchase ever happened even though I have a receipt stating I bought it with a Visa card and I have the blanket and I showed him what was wrong with the blanket I tried to give it to the actual store but they can't take it without the barcode or whatever it is that they're supposed to send me in order to return the blanket and this has been going on 5 days and I'm just fed up I just want my money back
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User's recommendation: Don't purchase a photo blanket on Walmart's website because it won't come to you the way you submit it and if you do decide to submit it and you get the blanket and it's nothing like what you submitted good luck getting your money back because it's a been a pain in my behind

Anonymous

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Verified Buyer
| map-marker Cincinnati, Ohio

Did not receive complete order

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Walmart - Did not receive complete order
Walmart - Did not receive complete order - Image 2
Only received 1/2 my order. Several hrs later (10hrs) I received notice of only shipping one item and that the other was on its way. Could have saved me a lot of headache if I had only been told that from the beginning.
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User's recommendation: Terrible web site. Hard to place an order!

Cillie R

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Verified Reviewer
| map-marker Stratford, Connecticut

Care Credit Card

Is there a problem using the Care Credit card now at Walmart? Since January 2023 I have made several attempts to purchase personal items that I usually purchased in 2022 with no problem, but since the new year when I go to check out the transaction is denied. I received a new card in January, and I have credit on the card. Please let me know if I am doing something wrong or choosing the wrong items.
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Pros:
  • Cheaper price

Preferred solution: I don't want anything. I only want to know it there is any issues with using Care Credit Card.

User's recommendation: Send emails to customers if there is a problem with certain problems.

April B Lgt

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Verified Reviewer
| map-marker Bentonville, Arkansas

Violation of refund policies.

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Updated by user Jan 27, 2023

I have informed them of my filing in which I’ve filed with two agencies already and they want to accuse me of violations to cover their own tracks.

Original review Jan 27, 2023
I made a purchase online which was delivered by the store in Greeneville TN to my home. The delivery was over 8 hours late to start with.

I decided to return the item. $33.04 was used on a Walmart Gift Card and the rest was purchased using my debit card. I started the return online and when I went to the store to return it with the receipt barcode, the employee told me the whole amount would be placed on a Walmart giftcard. Which is absurd.

Walmarts own return policy clearly states original form of payment is refunded with the receipt. It was well within the 30 days as I had until the 31st of January which the app clearly shown. My attempt to return was the 26th of January. I go online to chat with a representative explaining this and they told me refunds did go on original payments but supposedly my order was already refunded and they refused payment back to me.

Apparently, they do not like accountability and I got an email stating my online account was closed. Thats very retaliatory when I did nothing wrong yet they did and when caught decided Id just go away if they deleted the account. But, per the email, I can shop in store as often as I like.??? I have a right to speak and I stated facts like the fact I would file with the FTC and several other agencies.

Walmart is no dictatorship nor can they just decide to give me a gift card so I wont spend my money elsewhere. They broke their own return policy. Then on top of all thatthey say potential fraud on my end when the only fraud culprit is Walmart.

The FTC currently has a fraud case against them and their money centers fir having scammers fraudulent along with their own stealing money from customers. I personally will be filing with the FTC and numerous other agencies.
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Loss:
$238
Pros:
  • No pros except being great at taking peoples money
Cons:
  • Everything from orders to delivery bad within a

Preferred solution: Full refund

User's recommendation: Shops elsewhere and maybe pay extra but, it’s worth it in the end. Over 500 complaints last year ending in lawsuits…should speak to something.

JusMe23

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Telephone Etiquette

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You have GOT to be kidding! I called WalMart Pharmacy in Black River Falls, WI today, December 18, 2022, at 3:32 pm and was immediately placed on hold without a nanoseconds chance to even take a breath in, yet alone say why I was calling (or YES to being placed on hold) of course I wasnt ASKED if I could be placed on hold to begin with; I was TOLD I was being placed on hold and the receiver was set down without further adieu!

I waited 14½ minutes without so much as anyone checking back to see if I could continue holding! The man who then picked up the phone did not care one iota about the fact that I was upset for being DUMPED into a black hole like a nuisance call and left hanging for 15 minutes! I informed him that all I needed to do was let someone know I could not get there today to pick up my prescription; it would be tomorrow. Then I added that putting someone on hold without asking is about the rudest thing he could do. He was condescendingly sorry I felt that way textbook blow off the customer speech to which I replied he clearly had no customer service skill whatever.

I said that a phone caller is a customer just like the ones in front of him, and he noted [in the same condescending, matter of fact tone] that there were other customers ahead of my phone call. YOU DON'T LEAVE A PHONE CALLER ON HOLD FOR 15 MINTUES*!!!

So I asked to speak with someone that might give a rats *** about phone customers, and he said, Maam, I am the pharmacist, as if that was suppose to excuse his *** poor customer service. I said, WONderful, and hung up the phone. I wasted only ONE MINUTE of HIS time!

*SURELY, when a PHONE rings, someone can ANSWER it in a friendly manner and find out what the caller needs BEFORE asking them to hold if necessary! At least then the caller knows they are not merely an interruption to their REAL BUSINESS when they are FORGOTTEN for 15 minutes! A phone caller should not be left on hold for more than 3 minutes to begin with; and if it is due to being so understaffed, then Id give it 5 minutes. Being on hold is NOT acceptable beyond that in the course of GOOD CUSTOMER SERVICE.

In-person customers can SEE that you are on the phone! And they can also see that you are not ignoring THEM by merely learning the reason for the call. Make a note and place it WITH THE PHONE with the line the caller is on. And then SOMEone get back to that person WITHING FIVE FLIPPING MINUTES! IF it is so busy that you cant address their need right then, ASK if they would mind being placed back on hold a couple minutes or if they would like you to CALL THEM BACK! HELLO! WHERE did these people go to school?!

I passed my entire customer service class with ONE POINT less than perfect and NEVER OPENED THE BOOK except to see that it was all COMMON SENSE! Seriously. Are you not aware never mind. CLEARLY you are not aware OR simply just dont CARE!

Customer service has gone straight down the toilet in this self-centered, TECHNOLOGICAL, fast paced JOKE of an economy, and I, for one, am fed up with it!

GRANTED, there are a few incredibly kind employees there who DO understand customer service who do their utmost to extend warmth and care to their customers. Perhaps THEY should be answering the phones instead of this guy... smh They are the only reason I didn't give a 1 star rating!

Don't ignore your customer's needs or talk down to them. Don't make excuses. And learn how to ASK people if they are alright being placed on hold [then check back on them within 5 minutes at the most] - thank you!

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Preferred solution: I want them to learn how to answer a phone properly and NOT leave the caller hanging for 15 minutes and then treat the CUSTOMER like a bother!

User's recommendation: Choose another pharmacy - only language they understand.

4 comments
Guest

I see that the general public is 100% in disagreement with you. You only consider yourself.

That fits right in with that "self-centered" world you complain so bitterly about.

Fool. Wake up.

Guest

The problem is people like you think they're more important than anyone else. You're Wasting his time by lecturing him.

Just ask a question and move on. You don't care if You delay others. People like you is what they have To put people on hold.

He hung up on your entitled self to help the next person. Why keep them waiting with your I am more important attitude?

Timi Ywn

OK little one. I know that you are just a kid.

You need to to know How Things work. You see the people who were on the phone before you and the people who inside the story for you they come 1st . You are no more special than they are.

And the reason he hung up on you was because you always see this time when he could be helping someone else. You are the one that needs to learn etiquette and manners.

Guest
reply icon Replying to comment of Timi Ywn

Absolutely correct.

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