Every time I go to Wal-Mart , unless it is at 3:00 am, the lines are ridiculously long. It is very frustrating to deal with. I cannot stand crowds of people to begin with, and after being surrounded by all kinds of people stopping in front of you and having to walk around groups of people just to get at shelves, I cannot deal with standing in line to pay for my stuff. Now if you happen to be in Wal-Mart and have more than 10 items in your cart and need to purchase a pack of cigarettes, you are going to have to stand in those lines twice.
I went to Wal-Mart twice in one day, which is a big accomplishment for me. I can't even stand to go once, especially on the weekends. The first time I went in, I spent $140 on 36 items. There are only 2 lanes where you can purchase cigarettes and both of those lanes are for 10 items or less. I went through the lane for 10 items or less and purchased cigarettes. I had 36 items in my cart.
When I went back to Wal-Mart a few hours later to do some food shopping I wanted to purchase cigarettes again, so I went through the same lane again. This time there was a different girl working. So told me that she could only ring out my cigarettes and I would have to get in another line to pay for my other items. I told the girl that I would leave the entire cart of groceries sitting right there and walk the heck out. I went to find a manager and was told the same thing by the manager.
That is the biggest bunch of *** I have ever heard. I was so mad that I walked out. I wrote to Wal-Mart customer service and called customer service on the phone and complained about the way the cigarette lanes were set up. The store manger did call me back and said that she would try to find out who was working the register at that time and talk to them. She said that as long as they were not extremely busy, then she normally took customers with less than 30 items.
Since there are only 2 lanes where you can purchase cigarettes, would it not make sense to have one lane for 10 items or less and one as a regular lane? That would make too much sense. Are the people in the main office really that ***? I guess the question answers itself though, if you look to some of their other company policies.