Today I received a FedEx package from Walmart. I did not order anything from Walmart, but the package was addressed to me so I opened it.
Inside were three boxes of crayons, small boxes of 8 crayons each. Realizing there was a mistake, I contacted Walmart and gave them the order number from the shipping label. after a few minutes, the customer service rep told me the package was wrongfully shipped to me and had been ordered by someone else. She then told me to keep them or throw them out.
I asked her about the person that ordered them and she said they would just wait until that person contacted them.
Walmart has the customer's information that was deprived of the product they ordered. They knew that the package was shipped to the wrong address. They chose to do nothing about it. A more reputable company would have corrected their mistake and either shipped the product to the customer at the correct address or refunded their money.
Walmart chose to do neither. For the price of three small boxes of crayons and FedEx shipping, Walmart is going to sit on their *** and hope the customer calls in to find their order.
There is a reason I never shop at Walmart. This is one of them.
Product or Service Mentioned: Walmart Customer Care.
Reason of review: Order processing issue.
Preferred solution: Ship the product to the right customer.