I dropped a prescription off at Walmart on Kinzel way in Knoxville on Oct.10,2017. I was informed at that time that they were out of the medication but they would have it the following day.
I called on Wed. and was told it didn't come and the pharmacist would order it this past Tuesday the 17th. On the 17th of this month I called to give them a new phone number and was told it was in and it would be filled..Now I want to remind you that the script had been at Walmart for a week.I arrived at the pharmacy to pick up my Script and was accosted by a black young woman by the name of Kelly. She looked it up informed me that it was to early that it was filled on the 10th, demanded to know where I had it filled at.
I tried to tell this idiot that it had been there for a week. In a very loud voice so other's could hear she told me that she was going to call my insurance company and find out where I had it filled out.
I told her to go ahead. I want an apology or/her terminated.
Product or Service Mentioned: Walmart Prescription Refill.
Reason of review: Poor customer service.
Preferred solution: I want a written apology or they need to terminate the employee.
I didn't like: An employee attempt to embarrass me.