I was making a return because the jeans that I bought were too small. Everyone was in line when this woman cut in front of me and told them that she had lost her three year old daughter.
They did not tell her to get back in line. Instead they made a page for all customer and employees to look for the lost child. I told her next time she should wait in line and a few customers in front of me said she lost her child so she should not have to wait in line. Also it is the job of security not the other employees to locate the lost child.
The other staff members should be helping customers.
Last time I was in the store they were too busy looking for a lost boy than to help me out. So because someone was not paying atteition to their children we have to wait longer, and not get help when needed.