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I am a disabled veteran of the Vietnam Era. On 09/26/2020 I shopped store #06178 and decided to buy two Colorado lottery after making my purchases.
Upon approaching the customer service office the Walmart associate was assisting a customer. Therefore, I complied with the CDC guidelines and maintained the required six feet. After the associate completed the transaction I moved forward and specially stated clearly that "I wanted to purchase two lottery tickets without the play." Instead of rendering the request the associate chose selectively to completely ignore my request. Instead of rendering the request she PLUS to the tickets which added an additional two dollars.
I informed her that I had only asked for the regular lotto and not the PLUS. The individual became defensive and aggressive argumentatively. To deescalate the issue I decided to pay for the mistake and purchase the tickets. During the transactions there were two individuals that chose not to comply with CDC six feet space.
I asked them to back off me and the associate decided to intervene and told me "you can't talk to them that way"! She stated "GET THE *** OUT." Upon leaving the counter I immediately asked for the store manager whom was not available. The issues was brought to the attention of the front end head clerk and a Aurora Police Office. There are a systematic problem with selective Hispanic females that are employed at that location as being authoritarian and lacking grossly customer service skills.
It is expected that associates that are hired reflects the goal and values of Walmart. This type of action are totally unaccepted to the general public.
This individual should be terminated after completing an investigation. w
User's recommendation: EMPLOYEE LACKS CUSTOMER SERVICE SKILLS.
Location: Aurora, Colorado