FEEDBACK AGAIN REQUESTED
On Dec 3, 2011 at about 3:00PM I was at the Walwart #2905 in Suffern NY. The cashier was Valerie.
I informed her that I would like to LOAD a Walmart Shop card with $100.00. She was unable to do so. She proceeded to speak to Angela. Valerie returned and was told by Angela that it could not be done.
I ask Valerie to try again and again unsuccessful. I asked her to call Angela over which she did. Angela began to walk away. I told Valerie to stop her and come to the register.
Angela came over with an attitude. Without even trying she told me that it could not be done and I needed to purchase a new card. I told her to try. She did and it failed again.
I told her that I wanted a store manage and she told me that she was one. I told her I then wanted to speak to the General Manager and I did not get a response. She again told me that he card was NO good. I told her to use it as a SHOP CARD transaction.
After 2 tries it finally worked. Angela patted herself on the back, did a dance and said that she knew she could figure it out and walked away. Not even a thank you or sorry for the delay. Angela's customer service and performance is not becoming to a Walmart Manager or any other retailer and gives the store a BAD IMAGE.
I expect Angela to be reprimanded and disciplined in this matter. I expect a full follow up and to be contacted on this OUT RAGOUS PERFORMANCE.