The evening of Saturday, 06/11/11 we went for our shopping at the Walmart #5480 in Round Rock, TX. We got there at approximately 7 pm and we were in the store for approximately an hour. We got up front to check out at approximately 8 pm and found out other than self check outs and one or two quick checks out open, there was only one regular check out and the cigarette register open for customers with a large amount of items. We waited in line for approximately 45 minutes to buy our items. In this time we saw two different families leave their baskets and walk out of the store because of the wait. I asked the lady at the quick check out once to call a manager and the lady at the customer service desk to call a manager twice, which they did over the intercom. No manager showed up. When it was our turn to check out we asked the cashier at the register to please call a manager, which she did over the intercom for him to come to the registered. CSS Amanda came instead. We told her that we have been waiting in line for approximately 45 minutes, that they had people walking out and leaving baskets of groceries because of the wait, and that we had asked for a manager four times already and one had not come up. She then called the manager over the two-way radio and said that there was a customer who wanted to speak with him. The manager then came over the two-way radio and said "I do not feel like talking to any irate customers, I am not coming to the front". CSS Amanda heard him say this, the cashier heard him say this, me and my husband heard him say this, and the people standing in line heard him say this. All this time the cashier is checking us out. So we proceeded to tell CSS Amanda if the manager did not come to the register by the time we paid for our groceries they could void our stuff. She then told him this and his reply was "I am not coming to deal with any customers". So we voided our total, which was $182+. And we went to another store and bought our items. If a manager cannot take the time out of his work day to do his job I do not feel that I should shop at that store. So I called Walmart customer service on Monday and was told I would have an area manager call me back to discuss this within 48 hours. A week later I still have not heard back from anyone at Walmart regarding this. And this was the assistant manager at Walmart 5480 that behaved in this way. I now feel that is felt by Walmart company that is okay and tolerated for their managers to act in this way.
I think Walmart seriously needs to send their managers through better training on how to deal with their customers. I am extremely upset by this and I cannot believe that a manager would so blatantly say that he did not want to deal with customers, especially when I was buying more than just a few dollars worth of items.
Review about: Walmart Cashier.
Monetary Loss: $182.